High End Funeral Home. Make sure you understand clearly how their fees are calculated. They charge you one price on the Pre-Plan & when you need to use it, you will get an additional Bill sent to you for a few additional hundred dollars for what they call cash advances. They could put anything in there & say it's because of inflation. The Hearse, Limo, Pall Bearers, Prayer Cards, House Of Worship, Cemetery Fees will all be higher when the time comes to use your Pre Plan even though it gaines substantial interest. I believe in referrals through word of mouth, however they will not be getting any referrals from me unfortunately for not doing the right thing & adjusting the additional few hundred dollars. The funeral cost was close to $13,500.00 in the end. Almost $13,000 in Pre-Plan funds should have been enough to cover everything but they managed to squeeze and additional $415.00 out of me for what they claim was the increase in the Cemetery expenses. I did not complain to them about this expense, I complained about items that were fixed prices on the Pre-Plan but the Funeral Director twisted it into me not understanding the "cash advances" on the Plan which isn't true.
Bottom line, I guess it's more important for them to squeeze a few extra hundred dollars out of you in a 1 time event than to have a long term, ongoing referral relationship. More power to them. read more