- New management - Ask for Austin - Professionals…read more - Passionate about customer service - passionate about quality I was locked on a Yamaha, and eventually purchased a Baldwin at Colton (better sound, better quality, batter price, better service) I recommend this place

I don't play piano and I should decide among digital Yamaha, Kawai or Roland for my wife. So I…read morestarted reading, watching videos and comparing models according my budget. My decision was clarified after watch Merrian Music review and visit Cotton Piano Gallery. In despite my lack of knowledge Jon attended me in a such professional and nicely way. The price for the Roland HP704 was almost $200 less than in other places. I received headphones as a gift. Roland offers 10 years warranty. Colton Gallery has a deserved prestige.

Overall: 5/5 Service: 5/5 Price: Reasonable…read more TLDR; Kevin was very responsive, professional and his pricing was very competitive. The piano has a 10 year warranty and includes a free tuning. ~~~~ At Best Refurbished Pianos, they have a small warehouse in the back filled with all different types of pianos. He told us the difference between refurbished and non-refurbished and his pricing was very reasonable. The first time we went, there were only a couple pianos left but the second time we went, there was a lot more choices because he just got a new shipment. After deciding on a refurbished Yamaha U3, he was able to email us a payment link. (He does charge a small fee for credit card use) They were able to deliver the piano the following week and the movers wore face masks and helped us move it to the location we wanted.

I have multiple piano players in the house and we have been using a digital Yamaha for years. I…read morewanted to surprise the kids with an acoustic piano for a while now. Finally, I found this model published by Kevin from Best Refurbished Pianos. At first, I couldn't believe that I found this authentically refurbished model from Japan, and then Kevin gave me a bit more break on the price and that was it. He arranged delivery 2 days after he had confirmation on the payment, and the whole process was very smooth and the delivery was punctual and professional. My family is very happy with the new elegant YU50SB Yamaha. Thank you, Kevin! I highly recommend Best Refurbished Piano to anyone who is looking for a great instrument at an affordable price.

Bozkurt was so patient and kind. He let me hang out and play the piano, and also very patiently…read moreexplained differences. He really put me at ease in my purchase decision, unlike other stores who I thought were pushy and using dishonest sales tactics. Thank you Bozkurt!

Having grown up playing a Kawai, I knew I wanted to revisit the brand as an adult. I called on a…read moreSaturday and was able to swing by the showroom that day. The floor had all of the upright and grand models we were interested in; Chris gave us plenty of time to explore them. He also plays beautifully, and was able to bring out the differences in various models. We had some issues with delivery of the piano, to include the states of its initial arrival. Those were beyond the direct control of San Mateo Piano, but they were very responsive and reasonable in finding timely resolutions. Ultimately we are quite happy with our purchase, and would readily buy from San Mateo Piano again.

Francis came to tune my piano today and he was very punctual and professional. I had driven my…read moreupright piano from socal, and wanted it to get tuned after not having done so for years. Francis did a great job - he took about 3 hours to fully tune my piano and charged me $150 for the full tuning, cleaning, and general maintenance. He mentioned that he had 6-7 years of tuning experience. I am very happy with my freshly tuned piano and playing it sounds very satisfying. Thank you Francis!

This company is great at tuning! I recently got a new piano from a family who decided to let it go…read moreafter many years. The piano was not played for about 30 years, this led the piano to having a pitch change and be really out of tune. This company was able to fix all the pitches and bring the piano back to life. I was charged a REALLY good price for the piano tuning. 10/10 recommend

First off, if all you need is a piano tune, use Michael. Michael's way of tuning is without…read moreelectronics. He uses the overtones and tunes the piano relative to itself, so it sounds correct. If you need work done on your piano, Michael is the most qualified, proficient, and reasonable expert you could possibly get. I've known Michael for 20 years, and have always trusted his judgement. My family piano is a 70 year old Baldwin baby grand. Played constantly since 1950, its hammers desperately needed replacing. Overtones were out of control. The mechanical back end of this piano had never been touched. We discussed whether to fully rebuild and tear it down- restring, and restore it. Costs were discussed honestly and candidly. We decided for Michael to replace the hammers and shanks and see where to go from there. Michael removed the action from our piano and took it to his shop, sent out hammer samples to have the hammers and shanks made custom from Germany, and with zero delay installed and regulated them. This was just the start. Michael bleached, cleaned, scrubbed, and adjusted all keys and the entire action to make it all feel like silk and move like sprung oil. When he reinstalled the action at our house, it was pretty close to dead on- he adjusted the regulation and action of the hammers, instantly NIGHT and DAY comparison in tone. Full real whole tones now sing from this glorious instrument, with the bass twice the thickness as before- I was able to go bottom to top chromatic octaves high speed with precise breaks in between all notes. Then he tuned it. Now the family piano will continue to serve for another 70 years. Next year I plan to have Michael replace the strings......

Our movers accidentally damaged the screw socket of our piano (Yamaha GA1) during the move. I…read morewanted to get expert advice so I contacted Stay Tuned Piano through Yelp. Michael quoted me for a "Free consultation" on Yelp and asked me to provide him details. It took about a week to get his partner Ken, who lived in my area to stop by for a quick estimate. Ken determined that it was nearly impossible to fix it without occurring high cost. He told me QUOTE "...there's only 2 people in Northern California who can do a legendary work like this. One is talking to you in your living room.. and the other is my partner, Mike..." Through Ken's Legendary assessment, he said it requires 4 people @$600/hr with 15-20 (really? Just for screw bolt...) he then offered $400 for my piano... I felt like Ken was trying to rip me off, so I declined his offer to part our ways. Ken came back demanding a payment of $250 for the consultation fee, which was supposed to be Free. I declined the payment, and he started commenting towards my mother of how bad of a son she had raised. Then I told him to get out, and then he started calling his wife, and had his wife talk to my mother over the phone of how rude I was of [not accepting $400 sell offer or paying $250 on a "Free Consultation"] Then I called the police on speaker phone.. and he finally decided to leave. While packing up, he STOLE 2 big bolts that belonged to our piano. Ultimately, I was able to get our Mover's insurance to compensate all the repairs.. so that's that. But Mike and Ken.... stay away at all costs!

Piano repair and tuning by Jim with Sweet Sound Piano was amazing! Our piano needed several keys…read morerepaired and hadn't been tuned in over 40+ years. After some much needed TLC by Jim, he brought it back to life! He was friendly, knowledgeable, and easy to work with. We highly recommended his services for any of your piano needs.

After my Grandmother passed away, her home was going to be sold with the Grand Piano that had been…read morein my family for over 50 years. As I sat and thought about it, I couldn't let that happen, so I found Sweet Sound Piano. I got so lucky that they just happened to be in the area and came over within a few hours, picked up and stored the piano for 2 years because I didn't have the space for it at the time. After purchasing another home, I had the perfect place for it, they delivered my piano and it was in perfect condition! I highly recommend Sweet Sound, they did an amazing job for me. I have read some of the other reviews about them trying to sell services, etc. and honestly, I don't understand what's wrong with that. They are a business and if they have products and services that help preserve the fine instrument, why would they not offer those services? They offered additional services to me as well, I chose what I wanted and said no to what wasn't important to me at the time. I'm adding this in because I am going to choose to use them again soon and I am very happy with their service and my decision to continue to use Sweet Sound Piano!

Music depot is the best store in the east bay!! They got great deals and their guitar selection is…read moremassive!! I been coming here since 2012 and it's amazing to see how far they have come as a store and as a business. You cannot go wrong with visiting this store and browsing without leaving out with something to buy! 5 star customer service. You will not regret it

My son goes to learn guitar lessons here. Matthew is very knowledgeable about instruments and…read morerecommend my son the right instrument.

Tommy did a great job on cleaning and tuning my piano since it hadn't been done in years. Now it…read moresounds great!

Jian Min was responsive and professional. He showed up on time and did a good job…read more As my piano hadn't been tuned in a long time, he provided the option of a longer one time tuning or two separate tuning sessions one month apart. Given that the price difference was minimal and that it would have been easier for him to do a single session instead of coming here twice, I appreciate that he recommended the separate sessions to give the piano time to settle before subsequent fine tuning. He also recommended an in-piano dehumidifier as my location is very humid (which is true) and there are visible signs of moisture damage inside the piano. I appreciate that he informed me of this, but without being pushy about it.