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    TownePlace Suites by Marriott Boynton Beach

    TownePlace Suites by Marriott Boynton Beach

    (37 reviews)

    $$

    I am beyond disappointed with my recent stay. I have been staying at this hotel for over 10 years…read moreand have visited more than a dozen times. Until now, I have never had a single complaint. This was the first time I have ever felt unwelcome, uncomfortable, and honestly appalled by the way I was treated. Throughout my stay, I was repeatedly questioned by staff about what room I was in and asked to show my room key over and over again. It happened while I was trying to enjoy breakfast, while I was having coffee with my mom in the lobby, and even while I was relaxing at the pool. Having staff approach me during a swim to ask what room I was staying in was embarrassing and completely unnecessary. What made the experience even worse was how my family was treated. I travel to Boynton Beach twice a year to visit my mother, who lives locally. She was not trying to stay at the hotel--she was simply meeting me before we went out for the day. As she walked into the lobby, she was immediately interrogated by the front desk and asked what room she was in. When she explained she wasn't a guest but was there to meet me, she was told she couldn't even be in the lobby because she didn't have a room. Later, during my brother's wedding weekend, my mother, niece, and nephew were also questioned as though they weren't allowed to wait for me in the lobby or come up to my room during the daytime, despite the fact that I was a registered guest paying for that room. I initially tried to give the hotel the benefit of the doubt. I thought perhaps there had been security issues that required staff to be more vigilant. However, when I spoke with the general manager, he told me there had been no such issues. What truly turned an incredibly disappointing stay into one I will never forget was my conversation with the General Manager, Deon Weathers. Rather than listening to my concerns or trying to understand what happened, he flat-out told me there was "no way" his staff would have treated me that way and essentially accused me of lying. After more than a decade of loyalty and nothing but positive experiences, to have my honesty questioned was insulting and deeply unprofessional. I wasn't looking to get anyone in trouble. I shared my experience because I genuinely hoped the hotel would look into what happened and improve the way guests are treated. Good management starts with listening, taking concerns seriously, and being willing to investigate--not immediately dismissing a loyal guest's experience because it's inconvenient to believe. After more than 10 years of staying here, I never imagined I would be looking for another hotel when I come to visit my mom. But that's exactly what I'll be doing. It's heartbreaking because this hotel had always been my first choice. The repeated questioning, the treatment of my family, and especially being told that my experience "never happened" were simply unacceptable. I hope management eventually recognizes that accountability and respectful customer service matter just as much as a nice property. Unfortunately, this experience has permanently changed my opinion of a hotel I once enjoyed recommending.

    Very nice location and clean rooms! You should get the room with a balcony it was awesome!read more

    The House - Tuna Salad

    The House

    (105 reviews)

    $$

    The House is a hidden gem! If you're looking for a great happy hour spot in West Palm Beach, this…read moreis it. It's east of 85 off Forest Hill and so easy to find. Our group was welcomed with attentive, friendly service from start to finish. The standout dishes for me were the crispy Brussels sprouts and the colossal shrimp cocktail--the shrimp were enormous and so fresh! I also loved my salad. I sampled the pepperoni and spinach pizzas, but since I'm not a big pizza person, they just weren't my favorites. Thankfully, there were plenty of other delicious options. There were burgers and fries to try as well as shrimp potstickers- the potstickers ranked high for me! The atmosphere is what really makes this place special. Sitting outside overlooking the golf course is peaceful and beautiful, and there's plenty of parking, which is always a plus. Running into a friend there was the icing on the cake! They also had I e cream and a large cookie dessert which others liked. A glass of Kim Crawford Sauvignon Blanc was the perfect way to end a wonderful evening. Great food, great service, great setting--I can't wait to come back!

    Decided to try this restaurant for lunch and FOF event which I love. I think i would have never…read moremade it here if it weren't for this event, maybe? But surely glad we made it! I got Conch fritters as app , 8/10. Loved the remoulade sauce!! For my main i did a cobb salad, good size, not too happy about chicken amount but still good. Sauce felt store bought, bacon was crispy, avocado was delicous. 8.7/10 I was skeptical because i've never had i think? IT WAS AMAZING! 10/10 Hugo spritz was good! However, I didn't understand when we got there We asked for a bottle of water, The server did say that they didn't have bottled water on that side of the club, however, as I showed in one picture, there are two bottled waters for a server to take? So idk if table service gets it but not bar? I do have to highlight that the staff didn't look content? Like nobody had a smile or anything?

    Museum 66 - museums - Updated September 2026

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