"No Mexican Food For You!"
This is actually a review of all three Murrieta's Restaurants in the Reno/Sparks area - sorry it is somewhat lengthy, but I have some tales to tell. I have been fed up with this place several times, but never enough to write detailed reviews. After the experience last weekend, I've decided it's time to call out this classless Mexican restaurant with rude staff members.
There is one thing all three Murrieta's locations have in common: horrible customer service. Here's a brief description of the incidents at each location.
At the Longley & McCarran restaurant (where I occasionally call in orders & pick them up for my office staff) I was harassed for ordering a children's menu item. They argued about giving me our entire order because one of the items was from the Children's menu, but I didn't have the child with me when I picked up the order. Wow.
During a different visit to the same location, I ordered 4 of the Tilapia Ceviche. Next came the challenge; paying the bill. I told them at the time I placed the order that I would be paying with two separate credit cards, and asked them to ring up separate orders. You'd think I was asking for an act of God. The manager came over and said that such a thing is impossible. After 10 minutes of arguing, he FINALLY agreed to ring up two separate orders, then said "you do not pay with two cards next time. One card and that's it, owner does not let us do this". (Seriously? The owner doesn't want a paying customer? I highly doubt it.) I routinely use two or even three separate cards to pay for food orders at restaurants all over town, because I'm usually picking up food for several different people. It has never been a problem anywhere, except of course, at Murrieta's. I told the manager there wouldn't be a next time, because I was tired of the lousy & rude service. And there hasn't been, at least for this location. When I got back to the office, I went to their website and sent an email regarding the horrendous service. The owner graciously apologized and sent me a $25 gift card for their location on Vista Blvd, in Sparks.
A few weeks later, my boyfriend and I went to the Vista Blvd location. I ordered their spectacular seafood enchiladas: plentiful amounts of seafood, wrapped in flour tortillas, and bathed in a rich, creamy sauce. Also, the fresh Salsa was superb - very crisp, clean taste. My boyfriend and his friend both ordered drinks and the .99 cent tacos (one of their specials during football games), which were surprisingly well portioned and tasty, for such an inexpensive item. When the $30 bill came, we used the gift card and $10 cash to cover the remainder, plus tip. After a very long time, the server came back and said the gift card wasn't working, we would have to pay a different way. I explained the situation to him, and even looked up the email from the owner on my phone so he could see who sent me the gift card - so it should work just fine! After nearly half an hour and several calls to their Reno location, he figured out how to scan the gift card. He seemed very upset, gave us the receipt, and stormed off.
Now, for last week's incident. My boyfriend won a Super Bowl party at Murieta's from Fox. The prize was 10 free meals and a group seating area for our guests. Some people who had planned to go cancelled because they were sick, which left us with 8 guests. When my boyfriend asked if we could just get the other two meals to go, the server said "no, if you do not have the guests here, you do not get the meals". Uh, ok. So even though the prize was for 10 free meals, we could only cash in on 8. Nice. Figuring since we couldn't get the food to go, my boyfriend told the couple seated at a table next to us that they could be our additional two guests, so they could get their meals free. When he announced this to the waiter, he said "no, they did not come in with you. They get nothing free!" My boyfriend said "I won this as a prize, which was to include TEN meals. Now you're telling me I can't use them as I wish?" The manager said there was nothing he could do about it, because the owner wouldn't let him. When we asked to speak with the owner, we were told he was not there. Nice try, Mr. Manager - pinning your lousy customer service on the owner yet again. Judging by the apologetic email I'd received from the owner previously, I don't think he's the problem at all.
We were not so much disappointed that we got ripped off for two free meals, but more so by the attitude of the manager. He was very anti-customer service. In hindsight, we should have directly tipped the chef(s) instead of the server/manager, because the food itself was wonderful. What all three Murrieta's have in common is their lack of service with a smile. I wanted to tell the manager, "Sir, you work in a restaurant with the public. It would behoove your pocketbook and establishments to act a little bit less like a crazed dictator!" read more