Let me first start by acknowledging that this review is of the estimate process and subsequent…read morefollow-up as I considered my options. In the end, I pursued another option thanks to a friend's connection that got me a very good deal. I contacted Watergate about some roofing issues at my home that I was aware were quite serious. I had two friends who both gave me a good reference for Watergate. One friend indicated they were they only company he'd dealt with that did not default to recommending a new roof. The other friend shared that they support Habitat for Humanity, a nonprofit I also believe in. So, I contacted the company and requested an estimate. They set a date, and their employee arrived on the day and at the time that was scheduled. As I recall, his name was Max. We discussed my concerns. He did a thorough search of my concerns, and indicated he'd be contacting me soon with an estimate. He provided the estimate within the expected time-frame, which ended up being pretty rare among the estimates I did receive. He communicated well. He followed up multiple times. I will note the estimate was the second highest I received, though considerably lower than the highest. However, in their defense I felt like Watergate was really targeting solving all my concerns. They do offer a financing option. One slight customer service quirk of mine - if I e-mail you, I expect an e-mail response. Both times I e-mailed, within five minutes I got a phone call. If I wanted a phone call, I'd call. This is relatively minor, but it did bug me. It didn't bug me enough to drop a star. Overall, I was pleased here. As I noted, I ultimately opted for another choice but I was impressed by the service here. It didn't feel high pressure at all, though there was intentionality. There's a difference. I love that they work in the community. Since I have two friends who also praised them, I have to still give them a thumbs up. While I didn't choose Watergate this time, I was impressed enough that I would still call them again should future work be needed.

Found these guys last summer when I was rehabbing one side of a duplex I own. I had them do a…read morecomplete re roof on said duplex this year. Great job!@ Very thorough and professional work. Will use again!

Great job they did for me. Quick service provided…read more Friendly people Intelligent decisions Easy to negotiate Punctual

Morales Roofing LLC recently replaced the roof on our house and detached garage and did an…read moreoutstanding job! We believe his prices are competitive and fair. We had a few discussions prior to the roof being replaced - he wanted to make sure everything we talked about was taken care of and we were all in agreement. It was completed in one day and all debris was removed prior to their departure. Mr. Morales is a very honorable man and we were very pleased to have worked with him.

Mark was very communicative throughout the process. He provided a fast turnaround and great work at…read morea fair price. Highly recommend!

Didn't finish the job. Not good work at all. Looks like it was slapped together. Witcj it is.read more

Scott installed a ceiling fan. He was prompt and did a great job. We were very happy with his…read moreservice.

Scott was able to came early which was nice to free up more time in the afternoon. He fixed the…read moreissue of sink water stopper. I look forward to him helping us again,

Josh just brought my 77 back to life. Great dude n…read moreprofessional n brings it to you! He's a busy guy so call ahead.

Joshua was amazing to work with! I needed a car for my daughter detailed but live out of town from…read morewhere the car was located. He didn't just give me a basic price he either wanted to see the car in person or see photos prior to giving an estimate. The estimate was a very fair price. He came on a Saturday morning and worked on the car for four hours! The car looks brand new inside and out! Highly recommend!

Brian's crew is outstanding. The tolerances in their assemblies are closer to furniture than what…read moremost people expect from a deck builder. Everything is square, firmly butted together and securely fastened. I can't recommend them highly enough.

Told me deck would take a few days ... ended up taking over a month. Deck has missing screws on…read moreposts.. many issues. Don't recommend.

Roger and his crew did an amazing job landscaping my yard. They were fast, reasonably priced,…read morefriendly, and did a great job. I give them my highest recommendation! Thanks Roger, Dan

I was amazed with the owner(Roger) - I would give a negative star if possible- I contacted him to…read moreobtain an estimate for replacing or fixing the window well. First he says he will come on Wednesday and later when I asked when he is coming in - he says he wont serve me. Rude - and absolutely unprofessional. Just a bit history: I had prepaid him to fix one of our business locations (plumbing that he said he could do) a couple of years earlier. Later he came in and said he couldn't do it and offered to return the money - that I said Ok with. There was additional service at home that he was able to do and he refunded the difference between my prepaid amount and the charge for the sprinkler wire fix after a follow up. So he sounded like a nice guy I could trust and I contacted him again on Saturday - he said he could visit and give me a free estimate on Wednesday so I could decide on project. Today when I checked what time he would be here, he says he wont serve me, period, because he had to refund the money earlier for job he didnt do. Now it is clear he is not a professional and I recommend staying away from this person with attitude.

Low and behold there was an abundance of left over wood. Zero communication back. The Amish co…read moredid supply great product of wood. Js I did have to buy $600 in hardware lucky I found the same stuff on Amazon for faster shipping. Yes I had to as you see here in screen shots Pergola refused to give me the remaining hardware I paid for in full once already

Bought a quality built pergola in 2020. Paid extra for the upgraded 10x 10 support posts. Our posts…read moreare now rotting. This should not happen a a structure built to be outside in the elements. The structure was painted when first installed and paint was reapplied the second year. We were getting ready to paint this year when we noticed the rotting wood. The paint application looked good but just wanted to apply a new coat. I have made several attempts to contact this company and have received no response. I was told by a former salesperson for this company that this is typical for this company. I strongly encourage you not to buy your pergolas from this company. They do n ot stand behind their work and their products are inferior. The wood they use is air dried not kiln dried and that makes a big difference. Please do yur homework there are many there reputable people that you can buy from you do not need to waste your money with this outfit. Steve