Was involved in an accident 2nd week of May. Was in the hospital for a week due to the accident. Received a bill in the mail today from Murphys. Called to find out why I was just now receiving said bill, and was very rudely told by Adam "You crashed your car, its not my problem to hunt you down to tell you where your car is. We already sent out a letter to you 2 weeks ago". The letter I received today states right at the top "1st letter", so he lied to me over the phone. Tried to explain to him I was not notified where the vehicle was, and also I was in the hospital hooked up to oxygen, with a chest tube, and he continued to repeat that it wasn't his problem, and I should have made a better attempt to locate the vehicle. My problem wasn't locating the vehicle, my problem is why did they wait almost 3 weeks to send out a bill? Was then told if I bring in $1000 cash, I'd be free and clear of the bill. Will be contacting the AG over the shady business practices being done here. From the looks of Google reviews, it seems like they take advantage of people who are in extremely tough spots after accidents. No compassion for anyone. read more

Giving them one star is outrages considering I have never delt with such scumbags in my life. I hit a deer and pulled over on the side of the highway early Sunday morning. When I called Sunday afternoon and asked to get my car they said 90 plus gas for the tow and 90 plus gas to tow it out $35 a day for storage, but were to busy for the day to get it to me. When I called the next day to get it they Tried to charge me $572 for it. Tried saying it took them 2 hours to get me out of the woods! They literally made up some crazy story to make me pay crazy money for something that never happened. After we got that handled Monday it was came to $342 and they were supposed to drop it off the next day. 5pm Tuesday came and it never came, they forgot. These scumbags take advantage of people. Tried to trick the wrong people this time!! read more

Don't trust these folks. They are mercenaries. They will charge you for saying hello. I could not have had a more demeaning experience. Was standing in for my brother, who was in the emergency room with a health crisis. They would not allow me access to the car because I did not have "power of attorney." They would not let us drive the car away because it was not registered. They would not put a pause on the $35 a day charge until my brother was released from the hospital. They held us hostage for three weeks. I finally got them to agree to let us have the car towed to a family home. They then charged a $90 "gate fee" to open the gate for the tow truck -- on top of the nearly $2,000 that had been accrued on a daily basis. When I went to settle the bill to salvage the car and get away from these thieves, they told me that there would be a 5% "surcharge" for using a credit card. When I balked, the owner told me to "pay cash like everyone else does." Two problems: 1) the bill was more than $2,000, and 2) I live in Philadelphia. Do not do business with these folks. Not one ounce of compassion. They will respond by saying I "didn't follow the rules." Mercenaries. If I could offer zero stars, that would be my rating. read more

Outrageous and CRIMINAL ! Police had to call them because they said they could not wait for AAA to tow my wife's car from an accident in Rochester. They towed the car a few few out of the woods and then less than several miles to their facillty. Told my wife the tow would be $150 and $35/day for storage. They charged us $621.50 total when we picked up the car less than 36 hours later ! WTF????? read more

My car was towed from the site of my accident and was at their place for less than two days and they tried charging me over 500 dollars. When I asked them to break it down for me they got a different number everytime. Finally Adam got frustrated and said that I have to pay him the original price given or the car is his. Unfortunately I am not the only person this have happened to. The guy is a true con artist. He dumped his own vehicle in the ocean for insurance money so definitely watch your back with him. Unfortunately he works for Marion fire department so I'm pretty sure that's why his tow company is first to be called, because he has his hand in the bag already. read more

Do not use this towing company for towing! They overcharge on their fees! They charged my daughter over $2400 to tow her car 10 miles, charged her for the use of a bobcat & 3 diff trucks! They charged for items that should not have been added such as a "gate fee" of $90 which should be charged only if the car is released after hrs, & then only for half of their normal labor rate! Since they still have her car, they can't charge that fee! When my daughter called Sat (the morning after the tow) to ask about the fees she was quoted $1300 which is outrageous, she then went to the office on Mon morn & was told her bill was for $2400!! The car was there for 3 days total! She now has to sign the car over to them because she is a single woman taking care of her bills alone & cant pay that money to get her car out! They are thieves, I will be contacting the BBB, Attt Generals office as well as the Mass DOT! read more