Have no complaints on care after a crown replacement and a cleaning appointment. Office support is…read morenot great. Billing is incorrect even after a call laying everything out to their customer service. Appointments are canceled, rescheduled, and canceled again without notice or apology--resulting in a wasted trip. Care coordinator absent after an appointment, was told she would call for follow up appointment scheduling--never followed up. Just too hard to stick with them, and I really wanted to.

I was concerned at first about having my cracked denture replaced under warranty, but they did…read morehonor my warranty, and made me a new denture. I was treated professionally.

Don't take your child here unless you LOVE overpaying! This place is all about over charging and…read morecollecting your money, not taking good care of patients. I wouldn't take my child here if it were the only pediatric dentist in the state.

Raise your hand if you're an Adult and you have a fear of the dentist? *Slowly raises hand* I hate…read morethe dentist and have had a healthy fear of going to the dentist ever since I was a child. The staff at VFD has been so patient with me through the years and has partnered with me to achieve the smile of my dreams! They answer all my questions and help to provide an accurate quote for any out of pocket expenses I may have. So what's it like going to the dentist during a pandemic? Surprisingly it's pretty normal,going to the dentist during COVID was a major concern for me. I'm happy to report VFD is doing an amazing job keeping everyone healthy and safe. They have limited seating in the waiting area, mask are required. Both the dentist and hygienist wear both a mask and a face shield and there is hand sanitizer everywhere! Long story short if there was a cleanliness award during the pandemic VFD would easily win the award!

I needed a crown. I was given an agreed upon price for the work to be done. Received a bill above…read morethe agreed price and brought it to my tech, Amber, in the Mechanicsville office, the day of my appointment and she took it to the billing office, then brought it back and told me not to worry about it because they "would just write it off". Fast forward, I received another bill so I call and suddenly Amber's information is incorrect to the tune of over $400. Never again will I use them. Never will I recommend them.

I can't say enough about this place! I used to have a very intense fear of the dentist but when you…read morecome in here, it's like the Olive Garden commercial: "When you're here you're family." Their receptionists are incredible and my dental hygienist is literally a magician. The main dentist is also incredibly affable, and the whole operation is run beautifully. What used to be a fear of mine is now a place I look forward to going to.

Everyone was great...warm/friendly, yet professional atmosphere..first time patient and they…read moreexplained everything to me....Loved everyone I met/saw from check-in, to hygentist, to dentist to check out....(Sorry for the issues from my old dental office: UGH!!!)...I KNOW I made a great choice for my new dental office!!!

Elrod destroyed my quality of life. He talked me into a procedure that did not have to be done,…read morecracked 2 of my molars in the process. I was diagnosed with cancer and nobody would help me because of chemo. I had to pay for surgery to have one removed. It gets worse and I promise you I had PERFECT teeth beforehand and the other dentist I saw agreed but chemo patients/ Cancer patients nobody will treat and i have had no money to correct the debacle. Many say hes good but nope! He is my dads dentist. For 11 years now, my quality of life and eating food has been severely diminished.

I feel like they are constantly trying to upsell me not concerned with what I need but what they…read morecan charge me for. The scheduled me for an appointment that would have had a large copay but never mentioned the cost at all until I got there for the visit and asked. I compare it to trying to buy a car.

My experience was wonderful everyone in the office is very nice transparent and genuine!read more

I have been going to this office for over a year. I have just recently added my two teenagers from…read morea pediatric dentist. I have private insurance so out of pocket costs cans be challenging at any dentist. The team worked with me, they offer financial options, they offer treatment plans on a schedule that is convenient for the patient. I am a super busy mom of three. I can make appointments via text, the entire office now knows my family by name. Dr. Shaw is a local person and his bedside manner is amazing. I would highly recommend this office to anyone.

Unfortunately, most of the staff are friendly. This is specifically regarding the billing…read moredepartment. If you are out of network, they will not inform you of this. You will be promised that they will only charge you what you are you will be reimbursed from your insurance company, but you will then be charged an exorbitant amount of money on top of what your insurance will reimburse you, meaning you will be out of pocket for hundreds of dollars. Their billing department will send you a bill MONTHS after your visit, and will be completely unwilling to work with you on it. I would definitely recommend you choose a different dentist practice if you have the choice.

Amazing service from setting up appt, to checking in, dental service and checking out. Everyone was…read moreknowledgeable, and friendly. I'm so happy I found this hidden gem.

He is a wonderful dentist and very patient and helpful in explaining everything to you. Thank you !read more

Go here. Hygienist was fabulous, personable, answered questions and was very clear in letting me…read moreknow what she was going to do before doing it. Also very thorough in cleaning. Appointment started right on time, no long wait in the waiting room. No wait for the dentist when cleaning was done. Did not feel pressured for things I didn't need, I've had previous dentists tell me I need to get my wisdom teeth removed but Dr. Selden said unless they are bothering me they are just fine. Was not pressured to get x-rays that I would have to pay out of pocket for. Recommend 100%, worth the wait to get an appointment. They took care of insurance.

Great job Spencer's best dentist in Richmond... great staff, and dentist.... 5 star dentistry easilyread more

Terrible follow up. Prescription not sent. cleanliness is severely lacking. Note not reflective of…read moreplan of care or antibiotic that was supposed to be sent in. Does not answer the phone even

Took my grand daughter there to have two temporary teeth put in, earlier in the day she had the two…read morebad teeth extracted by an oral surgeon! He prepared the two areas for the temporary teeth, Dr Shay argued with us for a minimum of 20 minutes not wanting to do this, which by the way was the purpose of the visit as well as to be fitted for a bridge. She told us that she would have to file a bit off her teeth to put crowns on which we assumed was normal!!! One hour and fifteen minutes later she leaves the room, with my grand daughter bleeding out of both side of her mouth not to return until I insisted a nurse get her. So here's the kicker when we looked at what she had been doing for so long she had taken four adult size teeth and filed them down to the size of a toddlers! Needless to say this infuriated me, it wasn't pleasant, she tried to say that she wasn't finished and continues to show us a model of what her teeth should look like not listening to our concerns at all only saying she wasn't finished , we informed her that she was most certainly finished! They shuffled us into their break room to continue to tell us they weren't finished.... They were!!! We told them to give the $3900 we had to pay them in cash back, in the meantime another of their fantastic dentist was laughing which definitely sent her and I over the edge, Dr Lee came in and once again tried to talk her into getting back into the chair, not a chance! We got a referral back to the oral surgeon to now have the four teeth they had destroyed extracted! The surgeon was in shock at what they had done to her mouth! She had those pulled today...It gets better over the weekend her gums became so inflamed she had to go to the ER, once there the Drs once again were in shock at the condition of her mouth, and at the fact that the dentist did not put her in antibiotics, or pain meds, promptly do exactly that! Now for myself I've recently had knee replacement surgery, explaining to the front desk that I cannot do a deep cleaning for atleast six months due to the knee replacement and that I just wanted a regular cleaning which they promptly replied no because they want to do a deep cleaning, I gave them my surgeons name and number and told them to call him, needless to say he told them absolutely no way! So needless to say to say this is the worst practice in the state, they do what they want and not what you want. Once my grand daughter's mouth heals and we now get her a partial instead of a bride we intend on pursuing this further! Next step is lodging a complaint with the Star Board of Dentistry! Going to wait until she's finished for the next step

horrible-do not return calls, need a new dentist because they schedule you out so far. I have a…read moremassive amount of work to do. I had to call several times to get a quote. They did not complete my root canal they worked on last time and said I would have to wait six weeks to get an appointment for them to finish the root canal. I will be sharing this on other social media.