My worst nightmare came true at the Trek Franklin shop When the Employee named RYAN was sent my…read moreway. I know what SIZE BIKE I ride. Employee RYAN was screaming ' I refuse to sell you a bigger bike ' after a test ride the next size up was only 1.5 inches larger. Don't even deal with someone who has THE SMALL MAN COMPLEX. When entering the TREK Franklin shop tell the Managers that you have been warned about the Employee RYAN and Stay Far Away from the employee named RYAN and make it possible to get your CORRECT SIZE BIKE. Have a nice day

The staff there is super friendly and informative! Highly recommend going there if you want a bike.read more

Very helpful staff! They fixed a flat on the spot! Lots of inventory. Love the store!read more

If you want to deal with trust and honesty pay trek of Murfreesboro a visit. The customer loyalty…read morefrom these guys are amazing Brian and Steve and TK go above and beyond helping you out. Recently I had a little problem with my frame so I took it into Brian.and he contacted trek to see what could be done and he didnt like their answere so he contacted them again and the next thing I was getting a new frame free of charge. He could have excepted their first answere but didnt because he knows the meaning of customer loyalty

Might be a good HD franchise dealer for a purchase, but not for service. This is my fourth time…read morehere, shame on me, but it's convenient. Parts,/service is not customer centric (maybe not all, my experience this morning) makes me wonder why they're still in business.). I won't get into the details but I called this morning, tire in stock.....in and out within an hour....The service counter laughed and said we'll do what we can do. The owner should be paying attention. He probably doesn't care....but they are not the only game in the area. Last visit for me. I've been riding HDs for 56 years. These wannabes should wake up to what they tell customers.

I made an appointment to have two tires replaced on my 2020 RG, a two hr job. I arrived early and…read moreallowed 3 hrs since you're rarely 1st in line. After 3.5 hrs they approached me saying I. needed front bearing on a bike with 14k miles. I had waited long enough and the work advised meant the bke ain't even back together. I. declined a said just return the bike to me. The counter help has always. been very helpful and. checked. on why the bike was tied up so long. 1st excuse was because my air ride suspension wasn't working. I know I've had issues in the past but it's a simple system. Three wires that activate it and a seat removal maybe a 20 minute fix. 2nd there was a back log in the tire room. I was the only customer left in the store. 3rd was a belt tension issues because air ride changes it. When they reinstall a rear tire they always adjust the belt tension because of wear and possible misaligned adjusters. All standard, nothing that presents a problem. Finally after 4 3/4 hrs they tell me 5 minutes. I pay the bill and go to leave, no bike. After searching I see it still on the lift with no one doing anything with it. Anther 15 minutes and I finally get it back. 5 hrs for a two hr job. I'vee never had a problem w CoolSprings HD but this is inexcusable. If I have to wait 2-3 hrs more than what a job is rated for I might as. Well travel an extra hr to a different dealer. I guess if you want even a simple job done there you're better off leaving the bike all and hope its done.

There was a price mistake online where I got a jacket for a ridiculously low price. They called me…read moreand explained that it was a simple mistake. After additional talks they offered me the jacket at a discount price which I agreed was very fair. Throughout my entire line of communication with Outland they exemplified excellent customer service. They truly went out of their way to gain the approval of just a single customer in myself. Initially I was upset at not being able to get the jacket but I was won over by their customer care. In a world where airlines, AT&T, and Verizon exist...this event has restored faith that some companies actually give 2 sh*ts about customer care. I look forward to recommending OutlandUSA to those seeking athletic apparel.

I worked with Max today on getting a new bike. I started riding back in the mid 1990's but have…read morebeen out of the market for a bit. Max was helpful & there was 0 pressure to upsell me to a higher price point. Great local store.

I had passed by this store several times driving around the square, and always wanted to check it…read moreout. It's "Mom and Pop" curb appeal spoke to me! I've had the pleasure of visiting twice now. They sell many great brands, and on both visits, had GREAT sales! I could kick myself for not buying a Kavu bag when it was marked down from $50.00 to $20.00! When I went back, they were all gone! The staff is incredibly friendly. I think I was asked twice on each visit if I needed help with anything. If you're looking for active wear or jackets/coats, you definitely need to check this place out. Again, especially because of their sales! (I almost don't want to post this because they may sell out of the jacket I want!) While they offer some shoes, their selection is fairly limited.

I bought a bunch of stuff here, for the guys in my life - on sale! They carry lots of great brands…read morelike North Face, Patagonia, Ugg, Southern Marsh, Vera Bradley, etc. and had some very good sales going on. Of course, it's hit or miss wether they have the size you need on the sale items. One bummer was I was hoping to find a UT shirt that was primarily orange, not something that needed ironing, but was decent enough to wear up in the boxes. Didn't find what I wanted, at least not at my price point. Customer service was good. They mostly left me alone unless I asked questions or needed help with something.

Very small and very cluttered. Went in with my son looking for arrows, new sight, and a few other…read morethings. We're from 3 hours away, what a waste of time to walk in and 3 men standing around that I could see and nobody took the time to even say welcome, can we help you with anything. That's very bad customer service! You always stop and acknowledge someone that enters. I'm a manager, I know customer service.

I'm new to the sport. Came in for the first time and Willy spent over an hour with me setting up…read morebows and letting me shoot and making adjustments. I left without buying. Came in a second time ready to buy and Mike spent almost 3 hours setting up bows that fit my price range and explaining things along the way. I am very happy with my purchase and confident that they can help me with my setup season after season. I'm a customer for life.

There are no close by western tack shops here in Huntsville, Alabama. The closest tack shops are…read morereally limited in both inventory and expertise Bedford tack was more than a 90 minute drive but WELL WORTH IT. I needed another saddle for a new horse we adopted. I spoke Eric on the phone before coming in. He was super knowledgeable. We told him what we were looking for. He not only understood what we wanted but offered multiple options all that would have worked out. I learned a great deal in my shopping today. What a fantastic experience. To learn not just buy tack. Ok if you go. Oops when you go ask for Eric. Tell him I sent you. (No kick back no relations just "the guy". To assist you. Passionate about his jobl. When you first walk in you will ask yourself. Is this the place that I wrote about ? Then go through the double doors in the back and the world of tack opens up. You should know this is no ordinary tack and saddlery shop. They have everything and then some. You want in black they have it. You want it in brown they have it. You wNt it in tan. They have it. Yes saddles bridles halters. Tack like you have never seen. They even make some of the leather goods. I will be back for all my tack needs. This place is well worth the drive I have never see. So much tack. It is like the Amazon of tack with knowledgeable staff.

Phenomenal service. Hands down. Full stop…read more I'm from out of town (Texas) and flew in for a work meeting on a Sunday. I bought a suit off the rack Saturday evening before heading to the airport, and when I got home, I realized the length of the suit legs was mis-labeled on the pants; they were too long. I set up a Yelp project looking for a tailor who would let me come in on Sunday to get alterations done. Within minutes, Esso responded to me letting me know he'd see me Sunday afternoon. Even with my flight delayed by a few hours, Esso fit me in his schedule, and had the pants ready for me Monday evening. Truly blown away by his professionalism, his service, and his flexibility. If you're looking for alterations or a regular tailor, consider giving Esso a call.

I couldn't say enough of how happy I am with meeting Esso and BestFit .. Esso is the most…read moreprofessional and experienced tailor I have ever met! His attention to detail and fashion knowledge has looking me good all the time. Keep it up !!