The service attitude at this store(Semiahmoo) was truly disappointing.
On January 2, I visited your store with my 7-year-old son. It was our first time there, and my son was very excited. When he saw cups he liked, he would gently pick them up and share them with me. I fully understand that in a store selling ceramics, staff may be concerned about items being broken, so I consistently reminded my son to handle everything carefully. He is old enough to understand and follow instructions.
Because I was selecting several small gifts, we spent some time browsing. At that time, the store was not busy. There were two staff members present: a younger Asian female employee and an older Caucasian female employee, approximately in her 50s or 60s.
While we were browsing, the older employee came near us, looked directly at my son, shook her head, and displayed a clearly displeased and disdainful expression. I found her reaction shocking and unacceptable. If there were concerns about potential breakage, a polite verbal reminder would have been appropriate. Instead, her attitude felt judgmental and disrespectful.
At that moment, my son was holding a cup, but he did not break anything, nor was he being loud or disruptive. This raises a serious question: does your store not welcome children? Or does your staff assume that children will inevitably damage merchandise? Or is this simply an issue of poor customer service or even discrimination based on appearance or race?
Ironically, the following day when we returned to purchase tea, a woman in her 60s entered the store behind us. She picked up a teacup without noticing it had a lid, which then fell to the floor and shattered. On that day, only the younger Asian employee was present, and she handled the situation professionally, without impatience or reprimanding the customer.
I would therefore like to remind the older staff member that customers should not be judged based on appearance. Treating customers with respect is the most basic responsibility of a service employee. read more