Francisco was my operator and boy is he on point! I didn't even have time to finish watching…read moreFamily Feud in the lobby, he was lightening fast. :) This is my 2nd time here, and won't be my last.

The name is very fitting "In & Out" in less than 10min. The staff was kind and friendly, I will be…read morea repeat customer. Thank Yall!

This place was amazing and everyone that worked there was super friendly just watch out if you go…read moreat the same time for an inspection as this obese freak, she hit my car and had a weirdo energy. girl if I were you, I'd be adding 10 K steps to my routine and drinking more water? IDK what your problem is but fix it.

Fighting traffic in Charlotte is bad enough, then when you arrive to get your car inspected at 4:40…read moreand the establishment closes at 5 PM, you would expect there is plenty of time. I pull up and someone walks out of the door to tell me that I can't get an inspection. I reiterated to him that it was 4:40, that he had 20 more minutes. It was a no go. So my interpretation of the denial is bad management, lazy, employees, and/or I'm confident that the owner of the building and the business is not paying overtime or may not know that his employers are closing the doors at 4:40. I used to go to this business religiously years ago. I'm having a feeling it's been sold from the original owners. So no I don't recommend this business, especially businesses that do not understand Customer Service is king.

Service requested- inspection…read more Quality: The owner is very nice and works quickly. I've been going to this location for 5 years. Highly recommend.

Make sure you have cash my friend. Service was quick and the DMV took it so no biggie.read more

Came here since the Huntersville location close. Turnaround time was very fast. Customer service is…read morea bit lacking. But will come back when there is a need since much interaction is not a requirement.

UPDATE: I originally gave this location five stars in 2014 because they had been great all my life…read more Something has changed over there. This place is TERRIBLE now! Rude and unhelpful. Go anywhere else.

Highly recommended for NC Car Inspection. Excellent and quick customer service, honest…read morerecommendations.

Absolutely no customer service. As I walked the vibe was off. The guy behind the counter was very…read morecold. They were overpriced for just an inspection. I wish I would've trusted the reviews but I was stupid to give this place a try.

Very polite and honest. I had a 2008 civic with a bad ac compressor and they quickly diagnosed the…read moreissue and were upfront about the costs and options.

For months we had trouble with the trunk lid popping open on our Honda Accord when we'd go over a…read morebump or railroad tracks, and it was difficult to get the trunk lid to stay latched. Finally we had to use a bungee cord to keep the trunk lid down. We took our car to Paul's Automotive and they were able to order and install a new latch and now we are happy to be able to use the trunk without fear of it popping open. Paul's Automotive is a place to go for a lot more than an oil change or a "Check Engine" light. They definitely can take care of all your car care needs!

Good price Helpful…read more Friendly Professional Courteous service I would recommend to friends

I've been to Figs 2 or 3 times. Let me start off by saying that I've never had an issue with the…read moreemployees. They are friendly enough and I can't say I've ever felt like they were trying to take advantage of me because I am a woman. They've always been straightforward with no unnecessary up selling. Always a plus. The only thing I've ever had an issue with is the appearance of the waiting area is questionable. Now, I'm giving them only one star because of what happened with my previous oil change. I got an oil change towards the end of last year. After that oil change, I started noticing that my oil light would randomly come on. It was so quick that if I wasn't looking at my dashboard when it happened, I wouldn't have known what the sound was for. At first, I thought it was me but it happened often enough for me to wonder if they had cheated me on the oil. I decide when it's time to get another oil change to take my car somewhere else. When I get my oil changed again, they tell me that there is a leak due to a crack in my oil filter. Now, I don't know much about cars but I do know that over the my car ownership lifetime, this has NEVER happened. I get oil changes as scheduled and I always have them done at a shop. The mechanic tells me to take my car back to the shop that did my previous oil change so that's what I did. I take my car back to Figs, they tell me that there is a leak (obviously, that's why I'm here) and that it'll be x amount to fix it. Now, the only reason I took it back to Figs was for them to fix what they broke, not for them to tell me what I already knew. Anyway, I push back because their services come with a warranty. They say oil changes aren't included. I say okay and leave. I wasn't going to give them more money to fix something they broke. Of course I'm pissed now that I have to pay to repair the issue. The repair isn't expensive so it's really more the principle of the matter. I shouldn't have to pay for something that seems to have been broken during a service. Anyway, I will not be returning to this shop.

I've been around for many decades, owned many German cars, and had them serviced at many places. I…read morehave NEVER seen a place as honest, thorough and expert as Autohauz Lake Norman. What a find!! They had saved me many dollars compared to the rip-off dealership service. You have to be either ignorant or crazy not to use this place.

Someone recommended AH to me awhile back and I finally decided to drop in. The service was…read moreoutstanding - from the time I called to inquire about pricing to the time I picked up my ride. So professional, friendly and helpful. I was told my repair would take about two days and that was accurate. I received a call as expected on the second day and picking up my car was just as seamless as dropping it off. I appreciated how helpful Danny was; everyone I talked to really just went above and beyond. Not to mention their pricing is reasonable. Obviously more reasonable than the overpriced dealer, but also more reasonable than the European repair shop I've used in the past.

I had a terrible experience at this shop. I went to Chris for a labor only brake job for rear…read morebrakes & rotors (I bought my own parts prior). I was quoted 158 for this job the day prior over the phone and I confirmed at the start of the appointment if that would be the price. My brakes were in poor shape, missing a brake pad on one side and the mechanics spent an extra 15-20 mins working on my cylinder. At the end of the job, Chris informed me that they got air on the line and would have to bleed the brakes. (I've always had my brakes bled at the end of any brake job so this is standard for me to have done whenever I get my breaks done. They told me this would be an extra 120 dollars at the end of the job. My father is a mechanic and said that price was a little high just to bleed the brakes and was very familiar with the procedure. He told me "go call your dad and ask him to send you more money." When I asked if they could take 20 bucks off and knock the price down to 100 from 120 he asked me to tell him how old I was which I thought was rude and uncalled for. I told him I was 30 and he proceeded to say "wow you look 18" and said "one day you're going to have to learn that everything in life isn't free sweetheart." When I went to his office to pay he also said I'm going to have to buy him lunch because they spent extra time working on my car than they planned. Disgusting behavior. I would not recommend this shop to any woman (or really anyone) unless you want to be taken advantage of and upsold. They ended up bleeding one brake so my car would be somewhat drivable. My interior dashboard was also scratched up when I got my car back from them.

Great service quality and value. Found our new mechanic in Charlotte, which is always one of the…read moremost important things!