I have never in my life been THIS disgusted and appalled by service in my entire life. My friends and I decided to get a drink after a long bike ride on the canal. We approach the hostess, (who is outdoors) and ask if they have any seating available. Mind you we all have masks on. The hostess replies, "Sure! Go ahead inside and find a high-top table to sit at". So we of course enter, and look for a high-top! (Still wearing masks). We quickly noticed there were no high-tops available. After standing around inside of the bar to figure out what we were supposed to do, we asked the hostess where we should sit (since there were no high-tops available). She replied, "Oh, I am so sorry! There are high-tops available upstairs for you all to sit at"! So we then walk upstairs. We clarified with the hostess, not once, BUT TWICE: do we stay upstairs to order our drinks? Or come downstairs to the bar to order drinks? She then replied, "You guys will come downstairs to the bar to order your drinks and then return back upstairs". Sounds pretty clear to me.
Out of COURTESY, we decided to go downstairs two at a time in an attempt to not overwhelm the bartender, especially given the COVID-19 precautions. In masks, my friend and I went downstairs to order a drink. When I asked what types of beer they had, I was scolded. I was shocked. How could this be? We were then screamed at to go BACK UPSTAIRS, that this was HER BAR, that we haven't done ANYTHING that they told us to do (which we did and even went out of our way to be extra courteous and safe) and that she had asked for all of our IDs and that we "hadn't complied". Ok. So we go back upstairs, as we were told to do, to wait for her to take our order. The same nasty bartender comes upstairs and shouts at us and says "OK GUYS TIME TO GO. YOU HAVENT LISTENED TO ANYTHING WE HAVE SAID, YOU WONT GIVE ME YOUR IDS, AND THIS IS MY BAR. TIME TO GO. THE HOSTESS NEVER TOLD YOU ANY OF THIS (which she did). We complied. We then exited the restaurant. As we walked out, death stares from everyone at the bar. WHEN WE DID NOTHING! To top it all off, she audibly says to one of the men at the bar (which none of them were wearing masks) "THEY PROBABLY WERENT GOING TO TIP ANYWAYS". Not to mention, when she came upstairs to shout at us, we kindly asked if she would come over to talk to us instead of shouting at us across the restaurant and embarrassing at us and she said "WHAT? NO!"
My friends and I always tip 20% or more. We have worked in the food industry before. We DO tip well. Why would anyone deny service to someone who wants to patronize a local business? It just doesn't make sense.
All of us are 2020 college graduates. I have never gotten kicked out of a bar, and I've done some pretty awful things before. I would have thought that if I WERE to get kicked out of a bar, it would be at COLLEGE, NOT as a sober 22 year old trying to order a refreshment after a 20 mile bike ride. To get treated like this, at 22, just speaks volumes to the notion that older people do not respect young people and their intentions, even when they want to support local businesses. (AND WE WERE GOING TO TIP WELL).
Never in my life have I been screamed at for following the rules. We just did what the hostess told us to do. As we were getting kicked out, patrons and employees stared and flared at us, which was extremely embarrassing. We did absolutely nothing wrong.
DO NOT GO HERE. This was the complete opposite of service with a smile. I HAVE NEVER MET A MORE DISTASTEFUL WOMAN IN MY LIFE. If I were you, I would not support this business. read more