I saw the other review and felt it necessary to give my input because my experience with Mukilteo Marine was quite different. I live on whidbey island and there is only one repair shop on the south end of the island that's convenient to use. They are great but usually take 3-6 weeks to get work done because they stay so busy. My problem was just a water pump replacement which is simple but it was during the heat of the boating season. I had just bought a used boat with a '80's merc outboard and didn't know much about the motor. I got the serial numbers and started calling shops to order the parts because I figured I would need to do the work if I wanted it done before the end of boating/fishing season. I called about 4 shops and they could not even find the serial number in their system, thus no parts. I had never hear of Mukilteo marine but found them online and figured I would try. Seemed unlikely since they were the closest shop to me (I am never that lucky). However, to my surprise the guy not only located the serial number, he knew that it was a canadian made version and that is why the other shops could not locate the number. To make things even better he could do the work that week. When I delivered the boat later that day he told me he could probably do the work the next day if he could get the part. I headed back home (across the ferry) and when I got home I had a call from him that he had actually got the work done already. I was upset that I had to turn around and sit in ferry traffic again but man was it worth it. New pump was installed and he even gave me a deal on the price. In the world of marine motor repair it is hard to find someone you trust working of your stuff but I will definitely be going back to Mukilteo marine if I need more work. I highly recommend them and I do not know the owner or anything like that. I have only used them once but I will be back. read more