I have had Mullermist over 20 years for my home. Cost of turn-on service and parts and repair have been rapidly increasing each year. My usual technician is Juan who provided above excellent service. This year I got Rogelio and found sub-standard service. Couldn't leave fast enough. Invoice state he checked all sprinkler heads and found them to be working. The next day I found that a sprinkler head wasn't working. Now I have to have them come back out to fix the problem and I have to use my hose in the meantime. I hope they don't expect me to pay another $125.00 just to come out not including parts. I expect better service for the price. read more

I can not recommend this company . They are responsive, UNTIL you install their system. Then every little adjustment is a huge upgrade. It is impossible to get a timely turn on/turn off and the fee's are constantly increasing . Repairs are Estimated at extremely high rates, and difficult to schedule. Look elsewhere- the fee's here for service and adjustment are ludicrous . . When you spend money for an install, the last thing you want to do is get taken to the cleaners for servicing . I wish I could give it less than 1 star read more

Disappointing. When we bought our house, we renovated the backyard. We selected Muellermist because they installed the front yard for the prior owners. They installed the system and it operates just fine (no service required). However, for about 8 years now, there is a persistent soft/muddy patch in the very center of my backyard. After the first couple years, I realized I had to take action because it wasnt going away. So over the following 5-6 years, I tried different remedies like grading, core samples, infill, re-routing gutter drainage, seeding, and cutting back tree limbs to provide more sunlight. Of course, its necessary to wait a year or so to determine if the intervention worked or not. None of these worked. So I recently had a landscaper come out to provide a quote for installing a drain in that location. Through his evaluation process, he turned on the sprinkler system. He identified that the sprinkler system dumped 3x the water in the center of the yard because the sprinkler head pattern from the corners overlapped in the middle. So that's the problem - too much water from an improperly designed/installed system. Frustrating. When I called Muellermist and explained, they said they haven't collected any service revenue to date from me and, therefore, insisted on charging me $125 minimum to come out and evaluate the problem. No thank you. I'll find another sprinkler company to ameliorate the problem that was created by Muellermist. All they had to do was stop by and take a look when they are in the neighborhood. read more

This company is #1 in Illinois best trained experienced technicians that knows what they are doing! Fixed my irrigation system and throughly explained what i needed to repair it. They were on time and walked me through the invoice and cost on-site so there were no surprises in billing. Very nice staff and technicians! You can't go wrong with this company 100% Customer Satisfaction. Thank You read more

I love this company, especially Sergio, who takes such pride in making sure all work has been done perfectly, and that our system runs properly. This year we added more sprinklers to our property. Sergio and his crew of five removed the sod from our lawn dug extensive channels, put in new underground piping, and replaced the sod. It's almost impossible to see where the digging took place. The work is always completed on time, and everything is guaranteed. read more

MeullerMist installed the original sprinkler system as well two add ons. After getting a $1,000 water bill years ago, I left the system off for 8 years. I decided to get the system going again for 2018 expecting that there would be a considerable amount of repair to get it up and running. The service technician, Corey, came right on time and had a blue print of the system and full knowledge of what he might be facing. Corey did a great job of opening the system, finding buried sprinkler heads and getting them running. Corey was very knowledgeable and personable. He took time to patiently explain to me how to program and operate the system. Corey took the time to get the sprinkler heads working rather than replacing them at extra cost. I highly recommend MeullerMist and Corey in particular. read more

I moved into my home in 2003 which had a lawn sprinkler system installed by Muellermist. The system was installed in 1997. Every year, their turn-on/turn off service was increasing about $15.00. Often times, I would experience issue with the pop-up spray heads, rotaries, and other underground irrigation issues with the pipes. The repairs appeared to be quick fixes since the issues would resurface during the same season. Also, the repair techs always seemed to be in a hurry due to needing to arrive to the next appointment. Their vehicles are equipped with GPS tracking system, and there was concern if the repair techs stayed on a particular job too long. Finally, I stopped renewing their seasonal service when the cost escalated north of $375. For $150.00 I now receive quality service and excellent repairs. read more

I am actually shocked at this customer service interaction. I called to schedule service on my irregation service. The lady who answered the phone had already told me pricing, which I though was high, but I just wanted it done. I told her I wanted it done. When I gave her my address as part of the scheduling process, she told me that they had installed my system. I knew the company that had installed it went out of business, but I didn't feel like correcting her. But she said she was 'pulling my file'. I tried to explain that her company had never been here. She insisted they had. So I asked her what name she had on that file. She got really confrontational with me. First she asked me if I was calling to schedule service, or if I was trying to get names off accounts. Then she berates me for asking a question that I only asked because she was obviously confused. She offered to have me talk to her boss. Then she continued to berate me, at which time I said, "That's enough. Why don't you just transfer me to your boss". And then she hung up. I'm curious if she knew she had to deal with the public when she took her job. She is obviously not suited for it. Meanwhile, you know what irrigation company I'd recommend? Any other one. read more

Canceled after second visit. Arrogant and unable or willing to listen and or respond to customer considerations or concerns.

Exceptional customer service! Had a problem with our sprinkler system. Sergio came out at 6:30am the very next morning. Issue had nothing to do with sprinkler system; our water was just shut off (duh). Muellermist didn't charge us for the visit. Thank you, Muellermist! read more