Let me start by saying that the rehab part of the hospital was amazing for my father, who is 85…read moreyears old. The nightmare started when it was time to go home. I was sat down with a case worker (Lindsey) and a social worker (Laura Ann). I was told everything that would happen when he went home and that they were available to help if we had problems after leaving. The problems started immediately and I was never called to be told problems even existed. Everyone seemed to blame the insurance, but when I called the insurance, I was informed of what they needed. I called everyone that it pertained to including Lindsey, and was told by her I didn't know what I was talking about. And that because my father had already been discharged she wasn't responsible for helping me. Thank goodness I am capable of making phone calls to get to the bottom of things, because we now have the ball rolling, more than a week after he was discharged without home health or any of the therapies he needs. I won't post details, but I will say this hospital has a serious issue with follow up. Don't say you will help families after they leave and then just drop the ball. Maybe take a little time to listen to the families or even call them back when it's requested. I've been out of work for almost 4 weeks, caring for my beloved father when I was told I would have help with 48 hours of getting him home. I will say I loved his nurses and therapists. They were absolutely wonderful.

There's not a 0 but my mother after staying for a few weeks almost died bc no one was competent…read moreenough to realize signs of sepsis. She was a paraplegic after MVA and the first day there, the staff attempted to stand her up and fell. I, myself, am medical and attempted to discuss my concerns with the doctors but no one was interested or cared one and she almost passed before we could get her transferred. Please do some research before considering your loved one.

If it was possible to give a negative billion star rating, this bitch would deserve every single…read moreone of them. Talked over my wife, was rude, didn't listen, and finally told her to get the hell out of her office. 2 years later we receive a collections notice for a bill we'd already paid for. Look at the reviews on google and every other platform. This lady has a proven track record of humiliating and disrespecting vulnerable people who go to her for help. If you ever wanted to see a picture of what SCUM OF THE EARTH looks like, look no further than the picture on this Yelp page. Save yourself the heart break by visiting a psychiatrist that actually has a heart.

If I could give no stars I would and I wish I would have see the first review on here before I saw…read moreher because almost the exact same thing happened to me. I have never had good luck with doctors here in Murfreesboro and it took a lot in me to decide to finally seek help for my mental health. I started with my primary care doctor who put me on depression medication to treat my anxiety I ended up switching depression two more times before deciding to seek help from Dr Call. The medication had been making my anxiety worse and Dr Call was going to get that right for me. Well after she put me on 3 different medications none of which helped with my anxiety at all, she also was non responsive when I would call the office. I never got a call back when promised and after going to the hospital and still not getting a call back until over 3 days I had to make the decision to cut off all medication once I realized I did not have the support system I expected. The receptionist continued to tell me not to get off the medication which concerns me due to the fact these medications alter your brain chemicals and for someone who has never been on medication like this and NEVER altered my serotonin levels this is a HUGE concern for me. I have seen what it can do to people. Once I received a call back it was late in the evening and I was in a nail shop unable to raise my voice. I was obviously upset to be left hanging and Dr Call's response to a patient she diagnosed with a sleep disorder, an anger problem, depression, and anxiety she had the nerve to tell me I need anger management and I need a therapist which she should have recommended on the initial visit. I am still dealing with my mental health on my own due to being too scared to trust another psychiatrist thanks to Dr Call. And even though I paid for a copay and insurance covered the rest I received a bill when I did not even get help. Again 0 stars if I could please do not go to her if it is your first time going to a psychiatrist it can make everything worse mentally.

An MD who was incredibly under qualified and unprofessional in care. The MD inaccurately diagnosed…read moreme for PTSD after my service in the military, and the MD overcharged me hundreds.

I moved here from Ct and looked for a provider that took my insurance and found this office. I had…read moremy medical records for behavorial health to them. After waitin over a month for them to go over them, they called and told me they couldn't take me on as a patient. No explanationwhy. Now I am having trouble getting my records back. Health care for my problem(insmnia and depression) was never a problem getting help. They get bad reviews on yelp and I can see why. Try somewhere else

Horrible service from the doctor - or lack of, that is. Tried to schedule an appointment as I just…read moremoved from Minnesota. They refused to even set the appointment until I had all my past records sent to them, which was odd since I never signed a HIPPA protecting myself. But I did as I was asked. Waited for a return call as I called a couple times to schedule. Finally received a voicemail that said (and I quote): "I was calling to let you know.. um.. that we are not gonna be able to schedule you here at the office so you would need to go ahead and look for another provider. The doctors have turned you down for having an appointment here. Thank you". I of course called them. But first I asked if they were accepting new patients, which they said yes. Then I asked if they accept self-pay, to which she also said yes. So I asked why they were refusing to see me as a new patient. They wouldnt tell me. They said it "could be due to drugs or alcohol in your record". Meaning, the fact that I told my old doctor ONCE that I sampled a drug 5 YEARS AGO, they are refusing me treatment, even though I am not asking for a controlled substance. To which she replied that it wasnt definitely that - she was just speculating. So basically, they refused service, but wont say why. But they did say that they can and will discriminate against someone who has a past, even if they are not an addict and are totally healthy. Do not waste your time. Dont even bother. They will let people in desperate need of care go without care because they dont want to be bothered. And they have my medical records without anything signed to protect myself. Horrible service.

I'm taking a controlled substance, which means I need a prescription for every refill, every month…read more The people at Genesis seem to not realize that, since they're only open 3 and a half days a week, I may need them to prepare me the next prescription a few days early so I don't have to go without my medicine. And they don't. They never do. I end up going several days without my medicine at least once a month thanks to their ineptitude - and the fact that they respond with a bitter, unprofessional attitude every time I point this out to them shows that they clearly don't understand the effect of executive dysfunction as induced by mental illness. Either that or they just don't care. Please don't get trapped in the same cycle. Go elsewhere.

Melissa treated me for years and carefully built a medication strategy. When I foolishly wanted to…read morego off the Lexapro she just let me. The results of going off the Lexapro were horrific. I don't understand why she would so carefully craft something then go along with wrecking it. I don't understand her methodology.

Dr. Mensah actually listens to me and makes a plan around what works for me. So glad i finally…read morefound someone who cares

She is upfront and honest. She gets you to think about things that might be hard for you but will…read moreend up helping you.

Abusive. Negligent. Cruel. You people disgust me. I was admitted in 2024. I don't understand how…read morethe nurses, techs, managers, or reception can sleep at night. You people are genuine, actual monsters. You denied us therapy, you denied us comfort, you denied us autonomy, you subjected us to infantilizing 'group' therapy (the whole group, from aggressively different backgrounds). - You ignored a girl having multiple seizures. - You ignored another woman having an asthma attack. - You ridiculed, made fun of, and manipulated all of us, but in my case an individual with C-PTSD and Autism Spectrum Disorder. You failed to get me ANY resources, you failed to notice ANY symptoms, you just shot me up with antipsychotics and left me to wander up and down the blank white hallways. That's all we would do every day, by the way! Walk up and down the hallways! That's it. We had to be each other's therapists. Everyone was trauma dumping (DANGEROUS) just sitting on the floors in the hallways, because we (age 18-24) didn't want to sit by the several significantly older patients who were so drugged (against their will) that they slept **all day**. I am serious, all day. They'd just sleep. In the chairs. All day. They'd barely wake for meals. That's abusive! Get them care! What on earth are we doing here? Why was an 18 year old girl with blatant severe DID and trauma being kept in the same room all day as patients who were being held in psychiatric care awaiting trial? That's not even the whole list. I refuse to relive this any longer by writing any more. You. People. Make. Me. Sick.

I just want to say that the terrible treatment is documented in other reviews…read more I have already written a review. I just need to stress this place is HELL. It has been 6 months since I was there. I am still suffering from how I was treated. I think it must be PTSD. I am going to see a new doctor next week. I hope he can explain how I can move on. I have nightmares and my anxiety is much worse than when I came in. I guess all I can do is file some kind of complaint. Not with the hospital but with the government agency that gives the right to be in this business. Everything that is written in other reviews are 100% correct. Please do not bring anyone in your family here.