Absolutely awful experience with groomer Marquita, followed up with an uncaring response after the fact from Andy. I have used other mobile groomers, but was unhappy with the end result haircut, so I called Muddy Paws.
I waited 3 weeks for my scheduled appointment and was super excited to try this new groomer based on recommendations from neighbors and reviews on Yelp!
Well, my dogs are now completely distraught and half groomed. I literally could hear my dogs howling and barking while I was inside my house with the doors and windows closed. Why? Because Marquita had the door to the van wide open while grooming my dogs! Disturbing, not only because my dogs were not properly secured from escape, but also because my neighbors were subject to the incredibly loud noises from the dogs and hairdryer. I respect my neighbors enough to address the issue, but apparently Muddy Paws could care less! I went to investigate.... I asked Marquita to close the door, and she did.... but then immediately opened the window! Issue NOT resolved. At that point, I was concerned enough about my dogs' well-being and after being completely disregarded by Marquita, pulled my dogs out. No solutions from Marquita, simply "ok let's be done then" and off she went.
My expectation is that Muddy Paws is skilled enough to know how to work with dogs. My dogs get stressed and bark like lots of dogs do during grooming. I do not find this is a unique trait to dogs, but Andy did. This was all my fault because my dogs are barkers. Well, since I did not hear my dogs barking when I used other mobile groomers I have to believe that this is the fault of the groomer not being skilled with dogs, or not caring about other people including myself and my neighbors.
I believe Muddy Paws has enough business at this point that they no longer care about customer service. This came through loud and clear in Andy's return call, blaming this squarely on me. I was quite clearly upset about the experience, literally shaking. There was no apology, he immediately went on the defense and blamed me. He did offer to come out later today to complete the groom after I told him that I would tell my neighbors and yelp about my experience, but I'm moving on to another groomer. Very disappointing. That's my experience.
Edit: Wow. Andy's response speaks volumes to how he treats his customers when things go sideways. No apology. No compassion. So let this serves as a warning to anyone interested in Muddy Paws for grooming. If something goes wrong with your groom, you will be met with contempt and blame. It is very hard to find a good groomer out here, but would caution against working with Muddy Paws. Good luck. read more