Mud Bay is amazing. A cute location, easy parking, and plenty of parking I have been so impressed with this store. I very much enjoy the variety of product. The amazing variety is almost a bit overwhelming but fortunately the employees here are not only very knowledgeable but also extremely helpful. The employees walked me through options. They read through ingredients. They have always been very warm and welcoming. This was a store that made me feel like part of a broader community. The quality of the product has been high. I bought a cat tunnel during my first visit and is the best tunnel I have purchased. It has held up through crazy cats pouncing on it, trying to bite through it during play, and running through it with wild abandon. I highly recommend coming over to Mud Bay for pet supplies! read more

The best dog store! I love bringing my dog Rufus in for a little reward--he gets to pick out a treat, and the staff always dotes on him and helps him find just the right thing. Toys, dog ice cream, Benebones... they've got it all. It's his happy place! read more

Stellar staff customer service with knowledgeable animal handling support. I live next door to this MudBay location and my medical alert service animal who is a retired Marine cadaver canine, visit regularly. Challenges with different collars and harnesses are met with supportive staff, easy return/exchanges and top notch product selections of food, treats and general animal supplies. The superior customer service from all staff members is managed by Katie who excels as management. Sincere appreciation for all of their support and MudBay has won me over as a loyal customer to a locally owned business! read more

While not the easiest location to get to, the Mercer Island location is one of the more convenient ones from my home. They do have a few parking spots in the covered garage, but you'll need to go outside to get to the store. Fortunately the entrance is close by. The staff greeted me quickly and they had everything I was looking for to keep my fur babies happy and healthy! read more

I have visited the Mud Bay store on many occasions and today it was special like so many other times. The store rep helped me select a new type of dog food for my beloved Bruno. She took the time to show me options and to talk to me about probiotics to help Bruno with his digestion. Her attention to detail and love for all the visiting pets is natural and refreshing. Awesome experience every time I visit. read more

Katie was terrific. I needed help picking out new dog food and she was very knowledgeable and patient with all my questions. Five star review can't say enough wonderful things about her. read more

Haven't been to Mud Bay in a long time, but decided to go today because we need some particular food...easily digestible but tasty food for our dog who is terminally ill and very selective with eating certain food right now. So glad we popped into this Mercer island location! All of the staff were super helpful in picking out food and making suggestions for us! They were so sweet and helped with lots of samples too so that we can get her a variety of healthy options to try and hopefully enjoy to keep her strength up. Thank you all very much, we will definitely be back! read more

Haven't met a Mud bay that we don't like! And this one's no exception! It's nice to have baci's favorite spot on the island since we frequent coming here. Starbucks, beach, that swimming spot and mud bay! All of my pup's spots! We mainly get all our fun treats here, not meals since we cook for him at home. But they still have great/quality/protein rich treats with few ingredients! The pumpkin ice cream, the beef taffy, the freeze dried shredded chicken, their super fun cheesy biscuits! Baci loves them all. And they have super dog loving, dog friendly people working here too. What's not to love! read more

Mud Bay - Baci's ready for the holidays!!! #pawfectScarf - Pet Stores Near Me - Mercer Island, Washington

I brought my 13 year old husky in on his birthday to pick out treats. Mud Bay staff was so friendly and kind. They even gave our pup a bacon cheddar ice cream to celebrate his special day. read more

Mud Bay - Pet Stores Near Me - Mercer Island, Washington

Wow- I was just at the Mercer Island Mud Bay. I asked why they moved to this particular spot and he said, "um, because we wouldn't be open if we weren't here." I said it was really difficult to get to. He then turned to his employee and mocked me. So Rude. So I left. I am in shock. read more

This Mud Bay is located conveniently in the business district of Mercer Island. Their policies are the same as all the other Mud Bay policies - free dry food samples at the front, etc. This Mud Bay doesn't feel as friendly/inviting as the other Mud Bays I've been to, although the layout is pretty nice here. The staff are eager to help with anything. Unfortunately this store didn't carry the flavor of dry cat food that I wanted! Oh well. read more

When I'm on Mercer Island with my dog we'll come here for a treat or to pick up some dog food. It's located in the Downtown Mercer Island area along the business corridor, with a large private parking lot. In our most recent visit here we had just visited nearby Luther Burbank Park, but needed to pick up some extra dog food for the baby. As soon as we parked one of the employees was right at the door, waiting for us to come inside. She squealed about my pug, and said that she had seen us from the parking lot and just had to come say hello as soon as possible. It was so sweet, and anyone who falls in love with my dog is instantly a friend of mine! While the employee was spoiling my dogs with complimentary treats at the register I picked up a can of grain-free dog food for my dog's dinner. They have a ton of healthy, high-quality dog food items, and the staff is very knowledgeable about their products. There's also a treat bar area where you can pick your own, as well as raw food items. Plus, they participate in Santa pet photo events with a local organization, which of course is a must for any parent with a furry baby! And I suggest checking out the wall of pictures of dogs who are owned by the staff here. It's clear that the people who work here are dog people AKA the best kind of people! read more

Mud Bay is such a fantastic place to take your little furry friends. The employees are always in a good mood and their customer service is excellent. I have never left Mud Bay with questions or empty hands. My little one loves the dog biscuits from Mud Bay. I love going into the shop and making him a mixed goody bag of biscuits. His favorite! I'm also really pleased with the assortment of goods and the low prices. read more

I'm an out-of-towner and was in need of dog food and know of Mud Bay. BUT I seem to be an outlier in the "welcoming and friendly" fan club. I went into the store this morning to zero acknowledgment of my existence even though there were 2 employees. No greeting, no eye contact. After wandering about for a few minutes I hailed the young man behind the counter for directions to the right food. He sent me to where I needed but no offer of assistance, questions... I left and neither of them cared enough to say goodbye. IRRITATING! I went down the street to "All the Best Pet Care" and had a much better experience... read more

Love Mud Bay! The staff is friendly and eager to assist you with finding what you are looking for! I go here for all my doggy needs!!

The employees here really care about your pets. I've been struggling to get my cat's food. The team spent a lot of time researching alternatives and emailed me suggestions with detailed notes. I can't thank them enough for helping us survive a food shortage. I also appreciate that when our normal food came back in stock that they didn't raise the prices, like their competitor did. It's customer service like this that keeps me coming back. Thank you Mercer Island Mud Bay! read more

Mudbay will always get 5 stars from me. I was running late and did not have time to get Niner his sack of food. Not wanting to go back to the UVillage and get caught in the evening cluster fcuk coming off the 520, I headed over the 90 to visit the parents and stopped at this location. The stores are mirrored pretty much the same so as soon I walked in I knew where I was going and where to find Niner's Taste of the Wild. The only food that won't constipate him and give him diarrhea in domino effect. Why is diarrhea so hard to spell? Service is always dog gone good. read more

I love this place so much, I am a huge fan of healthy, high quality products for my two cats. The workers here are so amazing, so nice and makes the atmosphere a lot more cheery than All the Best Pet Care. They have a wider variety of things and they open till 9pm which is a huge plus for people living on the island. I just love the customer service here, I talk with the workers and they are just so nice, knowledgeable and helpful. They also give you a lot of sample foods to try out and their plastic bags are pretty cool ahaha. Great place! read more

thumbs up for my favorite place to stop in at on the island when I'm in town. Best selection around for the prices, and always a friendly staff member to point you in the right direction. My husky sure loves the huge bag of baked treats I bring home after my trips - usually full and under $4.50 for a huge variety! read more

Mud Bay is a great place to bring your dog and/or cat! The staff are very nice, and the overall store is very clean and pet friendly! My dog is always looking forward to go to Mud Bay! The amazing staff also give treats, which makes the experience even better! All of the pet supplies at Mud Bay are at the highest quality, and you won't regret buying anything there. I will keep coming here, and I hope you consider visiting too! read more

I love this store! The staff is great - very friendly and knowledgeable without being pushy. The have a nice selection of most things, especially food. They can help find the right food for your pet's needs. If you're a regular customer they remember you and your pet. They make you feel so welcome whether you're visiting for the first time or the fiftieth. I trust the products they carry for the good quality and for the value. And they stand behind everything they sell. If something doesn't work out they will take it back and help you find something else. They are very involved in the community and do a lot to help local animal shelters and rescues. read more

The staff here is so nice...they are very accommodating to my little chi. Betty and I walk here almost everyday. Prices are right and very good quality foods for dogs. read more

Mud Bay - Pet Stores Near Me - Mercer Island, Washington

I came into Mud Bay to get some new organic cat food as my kitty is having some anxiety. I chatted with the most helpful (but not pushy) employee and she gave me a ton of free samples and I bought a bag of food to test it out. She would have probably given them to me regardless if I bought anything. This tells me that they want their customers to be completely satisfied over making a profit. This makes me want to buy all my cat food here! read more

So, new employees have made all the difference. They have wonderful people working here now - I always feel welcome, and the staff are all quite helpful. They still don't carry some of the brands I like but their selection is enormous, nonetheless. read more

The Mercer Island Mud Bay is our favorite pet store! The staff is always super friendly and incredibly knowledgeable. It's one of few places we ask for help straight away when trying something new (like changing up food brands or looking for a really durable toy). We've also gotten crates, ex-pens, harnesses, litter boxes, and litter there. read more

Great staff, semi large store w all the essentials. Staff is happy to help and chat but don't try to oversell you on anything. It's a weekly stop for us cat lovers. read more

The manager had told me that their prices were often better than what I would find at other stores, and I thought, "This can't be true..." So I tried to prove him wrong, but I failed. If you're looking for Wellness or BG-brand wet cat food, Mud Bay's prices beat Petco, Pet Pros and All the Best Pets. Hooray!! Full selection of flavors - including the larger 5+oz cans! :-) The only reason I didn't give 5-stars is because I really wish they had more options for raw cat food. My cats don't like the two varieties Mud Bay carries. The staff has told me they will soon be carrying more raw, and I'm looking forward to seeing what they come up with since it's not only dogs who need raw diets -- cats need raw too! read more

Mud Bay is the best! The last time I had a dog, I bought all of his necessities (and his un-necessities like an excessive amount of toys and clothing) at big, bad chain stores like Petco. This time around, I started coming to Mud Bay, which conveniently opened up shop just a mile from my home. The first couple times I came in here, I have to admit, I always wondered how on earth they kept this location open since I rarely saw other customers in there and it was relatively expansive (especially compared to the cramped, stuffed-to-the-ceilings Capitol Hill location, which has equally great service). Now I know. It's simple: they carry great products and hire great people, so I keep going back again...and again...and again. They have all kinds of food for the needs of many different dogs and when my teething puppy started getting picky about food, the knowledgeable employees -suggested different types of food, -sent me home with handfuls of samples without a blink of an eye, -and happily special-ordered food for me and gave me a $2 off coupon when the food came in late. Once, a couple weeks ago, when it seemed that my puppy had settled on a food, I went to buy the 5 lb. bag; Mud Bay was out of that so I bought the 15-lb. bag...only to have my dog get sick of it a week later and refuse to eat it. Even then, Mud Bay happily took that bag back without any qualms at all. While some of the food here is higher priced than what you might find at Petco/Petsmart/grocery stores, the added nutrition is worth it. If I were a dog, I wouldn't want to survive on a diet of Lunchables and bread without any recourse (seeing as I would lack the opposable thumbs to drive to the store and buy my own bag of nutritious dog food), so I don't subject my dog to that either and I don't mind paying more. Plus, they have a great selection of high-quality toys (read: nontoxic materials and won't be torn apart in minutes) and treats. And the employees, without fail, always greet my puppy enthusiastically. Can't really ask for more than that, right? read more

I went into this location today with my Golden to grab some cat food. We were immediately greeted by an associate who asked if he could give my puppy a treat :^) Despite my dog acting like a jerk, the sales associate was so great and friendly! During check out, the other sales associate tried to convince my dog he was friendly by giving him even MORE treats! Even though my dog didn't like the two men, I loved chatting with them during my visit. I didn't find them arrogant at all, as one reviewer stated. In my opinion, they both had a great sense of humor and knowledge about their products and pets! Indy and I will definitely be back to visit soon! read more

the 2 guys who work here are arrogant. the shorter one is newer and was slightly nicer than the other, taller one. they both have dark hair and glasses. the female manager who was there was very friendly. they don't carry my brands of cat food or litter so i shop at all the best; i was just using up some coupons i had. read more