Extremely disappointed- in the 21st century and as a branding architect for profession not stating clearly that you have a no return policy is an extremely archaic and shady practice. Wasn't written on the receipt, on the website it states quote -
" Under Australian law, we are not required to provide a refund or replacement if you change your mind, however, you can choose a refund or exchange if an item has a major problem. This is when the item:
* has a problem that would have stopped someone from buying the item if they had known about it
* is unsafe
* is significantly different from the sample or description
* doesn't do what we said it would, or what you asked for and can't be easily fixed. "
When I quoted this website policy to the store associate underlining that UNDER AUSTRALIAN LAW they aren't required to do returns, and it's all confusing he said " well we are an Australian company" Lol - Sorry to break it to you but you are a store not an embassy- Australian laws don't apply here. NYC law clearly states a consumer needs to be clearly notified of a no return policy.
All of this seems extremely confusing- also a final sale policy evokes a sense of no trust, closing the door for customer and brand communication. A silent no return policy or more like " we pick and choose what we want to return" policy is when brands don't put consumer needs first. Won't be supporting this brand any longer -
I only support brands with good morals .. not their own no bards money making agenda. read more