My family came to visit me from abroad and I took them here for lunch about two days ago. Despite the sign outside, it was obvious to us that the restaurant was not run by Taiwanese people. We had four people total so we ordered five plates of food, including dumplings, fish, layered cake, soup, and some stir-fried greens. Instead of ordering white rice, I decided to order minced pork on rice.
Dumplings were overcooked and "broken," losing flavor.
Minced pork on rice was dry and tasteless. I was only able to swallow maybe three spoonful max.
Fish with Mu-lan special sauce was greasy and disgusting. I had one piece and refused to eat anymore of the fish.
The other stuff was more than plain.
Tabling service was BEYOND TERRIBLE. The waitress was very rude to us when she took the order and brought the food out. She also started to sweep the dusty looking floor, but to our abhor, we could see the dust flying around in the room because she wasn't using a dustpan. So basically, she was sweeping and gathering dust from one end of the room toward the other end of the room. DUST WAS EVERYWHERE. We asked her to wait a little bit and she became really annoyed at us and continued for another minute before walking towards 6 or more other waiters who were just sitting around a table in the restaurant, playing with their phones, iPads etc. and snickering.
Also when they brought us our check, I gave them a more than reasonable percentage of the total cost which was about $50 (including tax) and gave her $55. Five mins later, the waitress came by and looked at it and told me that it was not enough. I PURPOSELY GAVE HER $5 (which is 10% of the cost with tax included) TO EXPRESS MY DISSATISFACTION WITH THE FOOD, SERVICE, NOISE etc. but she insisted on collecting 15%. I was offended by her rudeness and sense of entitlement because (1) I gave a reasonable tip since it was lunch (2) food was terrible (3) service was terrible (4) there was no disclaimer whatsoever in the restaurant, either on the wall or menu that informed customers that they're "required" to give at least 15% for tip.
I gave it to her anyway because we didn't want to stay any longer. When I handed her the extra dollars, she murmured words, criticizing us and saying that we didn't know how to behave like real Americans and were ignorant about tipping at a restaurant..
I immediately informed her that I did not enjoy her services and I would write a review online expressing my dissatisfaction.
She became really angry, started yelling at me, my parents, and my aunt. I responded to her a few times but she wasn't listening. Nor did my exit from the restaurant stop her from continuously complaining really loudly to another waiter.. I suspected that she did it for the others to hear, esp. because my parents and aunt walked slower and were still inside the restaurant. THAT DID IT FOR ME. WTF! I could hear her from outside. I came back in and argued with her, telling her that SHE NEEDED TO APOLOGIZE FOR YELLING AT US (the customers--ESP. at my parents), told her that she was NOT entitled to a tip to begin with. In fact, she had no reason to be upset because I added money when she demanded for more. It became apparent to me when I asked to speak with the manager or the owner that none was present.
I think because there were only paid employees at the restaurant, they did whatever they wanted and asked for tips, despite it being extremely distasteful. They served POOR QUALITY FOOD & TERRIBLE SERVICES.
All and all, this restaurant has the WORST SERVICE EVER, and I will not hesitate to tell this to my friends, co-workers, and family members because THE SERVICE WAS THE WORST I'VE SEEN AMONG ASIAN RESTAURANTS. And I sincerely hope that the owner of this restaurant, which I hear is a Taiwanese man will find this review eventually. read more