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    MTI Services Corporation

    1.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    9 years ago

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    American Driving Academy

    American Driving Academy

    1.0(3 reviews)
    1.6 miSoutheast

    This place is unacceptable. Not this specific location, but the South Denver office at 1934 W…read more Mississippi. I scheduled a driver's test, took time off work, and rearranged my entire morning because of their strict--and honestly unforgiving--policies: If I cancel less than 18 hours before my appointment, I forfeit $55 of the $98. If I arrive more than five minutes late, I also lose $55 of the $98 and the appointment is canceled. So I made sure to arrive early--well before my 9:15 AM appointment--to avoid any chance of being penalized. At 8:56 AM, less than 30 minutes before my scheduled test, while I was already inside the office, my phone rang. "Is this De'Anna? Has anyone called you?" I said, "No, I'm standing in the office right now." She casually replied, "Well, we're going to have to reschedule you." Let me emphasize this: they canceled on me with barely any notice, yet if I had canceled with that kind of notice--or arrived just a few minutes late--I'd be charged and lose most of my payment. The double standard is absolutely unacceptable. The explanation I received was that I could "drive up to Westminster" because "the routes were closed." If the routes were closed for them, why wouldn't they be closed for me? The whole situation felt dismissive and completely unprofessional. I told her that since they were canceling, I wanted a full refund, not credit. She repeatedly tried to pressure me into accepting a "credit on my account" and coming back another day. Absolutely not. I rearranged my work schedule for this appointment specifically to follow their rules--why should I be inconvenienced for their cancellation? She eventually agreed--reluctantly--and said it would take 7-10 business days to process. I even called later, and a woman named Vanessa assured me I'd receive a full refund. This morning, I checked their website and saw an account balance of $98. They credited my account instead of issuing the refund they promised. Why would I want credit with a business I will never return to--especially when I've already gone elsewhere and completed the test? This entire experience has been unprofessional, frustrating, and completely avoidable. I'll be contacting my financial institution immediately. I strongly recommend going anywhere else for your driving test.

    I scheduled a drive test at south Denver American Driving Academy for 8:15, while I was waiting…read moreat8:00 I got message my appointment was in Aurora not Oneida which I signed up for. I feel cheated because of false information and my appointment was canceled along with $92.13 out of my pocket! The location I paid for was on Oneida and no one was there at 8:15

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    MTI Services Corporation - specialtyschools - Updated May 2026

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