I purchased a Craftsman gas trimmer model CMXGTAMD27SC from Lowes about a year ago. Within the first or second usage the bump head flew apart and the eyelets as well as bump head spring were lost in the weeds. Consequentially, I had to purchase replacement eyelets (6), and since the springs were not available as a spare part, a replacement head. In addition this year have purchased 10 more eyelets and currently have three head assemblies but no springs. The springs are a little easier to find in the tall grass or weeds than the eyelets, but not always. Because the head is spinning at high rpm's when it disassembles, the search radius can be quite large.
MTD is the manufacturer of this trimmer but will not sell the required replacement springs nor supply specifications / part number for the spring so it can be purchased from another supplier. The trimmer does not perform without this spring. It is a critical part. It seems like I have spent more time searching for lost springs and trying to find replacements than I have actually using the trimmer. Outside of the poor design of of the bump head that flies apart, if you accidentally hit something solid, it is a good running gas trimmer. Replacing the spring and eyelets would be tolerable if the springs were available. It is very disappointing that this manufacturer is not willing or capable of supplying the information or parts required to keep their equipment operable. How many head assemblies must you purchase just to get the lousy spring. This shows little concern for the end user. This spring should be a spare/purchasable part ! read more