Wow! What a great experience with an awesome team! I'm so happy that I used this company for my…read morehome security system. Professional, prompt and excellent customer service. Highly recommend!

I use this company at a few sites that I manage and have been beyond impressed by their…read moreperformance. They care about your needs as if you're their only customer. They also offer wayyyy more than just security services. When it comes to pricing, they were the best by far. If you're looking for security, IT, cameras, or anything like that, check them out. You will not be disappointed.

I was looking to upgrade my security system and also add a doorbell camera. I called several…read morecompanies, but was very impressed with the customer service I received from Security Solutions and decided to go with them. Ken was very helpful by asking the appropriate questions to fit my needs. He came out to assess my property and provided me a quote that was within my budget. He answered any questions I had via email and telephone in a timely fashion. He installed the unit, showed me how the program worked, and also made sure I had a good handle on the system before leaving my house. The system is fairly easy to use. I highly recommend this company!

From the owner: Security Solutions provides Video Surveillance, Camera Integration, Fire Alarm Systems, Gate Reader…read moreAccess, Custom Servers from the North Providence, Rhode Island area.

This is my second review of Eastern Security. My last review was in May of 2018. Service AFTER THE…read moreSALE counts for a real, real lot. My home security alarm began beeping and it said the battery was low. I went into the closet where the alarm box is located but didn't see anything wrong. I called Frank at Eastern Security and he told me to go in the basement to where the electrical panel is. Yikes! There was a tiny leak in an overhead pipe and the area around the panel was wet and so was the floor and wall. My alarm wasn't working because of the leak. The socket where the alarm system is plugged in was wet. I immediately called the plumbers and they came over and fixed the leak. Once the area dried out, I again called Frank at Eastern Security and he told me what to do to get the alarm system back up and working. He stayed on the phone with me til the alarm all set. This is why everyone should deal with a legitimate company run by people who know what they're doing and how to treat their customers well.

I have used Eastern Security for over 10 yrs and have been very very satisfied. From the minute I…read moremet Frank (the owner) I knew that this was the right fit for me. While he is very Professional, he is kind and caring. He puts a lot of time and effort into his business. I like that Frank is available 24/7. While he has an answering service, He himself calls you right back if there is a problem. The materials he uses are very high quality. The employees that he has for installation are very knowledgeable and dependable. The office staff at Eastern Security are very courteous and accommodating. I can't recommend Eastern Security Systems enough to anyone looking for any type of Alarm System, because Frank has all types of systems covered. Kudos for running such a High Quality Business. Thank You

I called for a quote for a camera installation. Quickly responded back to set up a walk through…read more Joaquin's knowledge and expertise guided to the right system for the project. He and his team got the job done! He is easy to work with. I am very pleased with his work. I recommend his services 100%

Jay hung two TV's for me. I reached out and he came the next day. He was professional, punctual,…read moreand my cost was exactly what he quoted. He wore foot coverings, and cleaned every speck of dust up when he was done. He did a great job and not only I do recommend him, I would use him myself again.

I will say I like the equipment used. The indoor security panel is nice with a large screen and I…read morelove that the sensors are labeled so the panel verbally tells you what door/window is open. What I don't like: the doorbell camera is only person activated (there is no way to change this) and what that means is that the camera will only be activated to record if a person walks in front of it- My camera directly faces my driveway but I will not be alerted when a car pulls up, only as the person is at my front door (like, not even as they are approaching, just when they are standing there). I don't like this feature because I want to know when someone is on my property, not just when they are about to ring the doorbell. I also don't like that I've had packages left on my door a handful of times and was never even alerted- didn't know until I arrived home. This is how I learned how awful the customer service at this company is. I called to have this camera removed within the three day cancellation period. They scheduled to have someone come remove the camera, but ended up rescheduling because the technician was ill (this was during the height of COVID so I get it) they rescheduled, and again canceled. During this time, I had purchased another expensive system which has just been sitting around my house not getting used- super. This was in MAY. I'm writing this post in JULY and I still have the camera attached to my house with no end in sight. Oh and I'm being charged for the camera while all of this is going on as well. Whenever I call I have been on hold for a MINIMUM of 30 minutes, usually just to get bounced to another department and placed back on hold. The lack of professionalism and reliability is astonishing. After one call I gave negative feedback on the survey and got an email from a "supervisor" asking if we could connect and I could give her more information about my experience LOL they never actually contacted me after I said yes. Today I called the company AGAIN to try to schedule and after being bounced back and forth again I was told they have no available appointments. What a joke- I wish I could rip this whole system out of my house at this point. Go with another company its NOT worth the hassle.

Don't ever do business with Vivint. I had there system at my home, and all was good until we…read moremoved. They say they provide free moving of the equipment, but when I called to have my equipment moved, they tried to charge me. After going up the line, I finally got them to agree they are supposed to move me for free. Then they set up an appointment for an installer, and so I set aside a Saturday. Five minutes before he was due to show up, I received a call that he would not be coming that day, and I would need a new appointment, which would be a month later. When the new installer came, after spending an hour or two at the house trying to install my equipment, he told me he could not get the equipment to work since Vivint had upgraded their software and the software was not backwards compatible. I then had to deal with Vivint directly to address the issue. They told me I had to buy all new equipment, and I made it abundantly that they needed to provide whatever new equipment I needed for free, and they refused, so I told them we were done, and I thought that was the end of it. Today, 3 months later, I got a Vivint charge on my credit card. I called to get it removed, and they told me I was still a customer and I had to start paying the monthly charges until the end of my contract. That was of course unacceptable and so I got bounced to their loyalty department. I went in circles with this person telling her to cancel the account, and she kept trying to sell me their equipment and service, even after I told her I had contracted with another alarm company. She said she understood this and then just kept trying to sell me new equipment and service. Finally, I got it through her head that I wanted the account canceled, and then she sprung on me that I am going to be charged a cancellation fee. So now I had to deal with her supervisor since there was no way I was going to pay a cancellation fee. Now the supervisor offered me all new equipment and a big reduction in my monthly payment, which obviously is what they should have done 3 months ago. When I told him it was too little too late since I had already contracted with another company, he finally gave up trying to sell me and said he would cancel the account. The he said the cancellation process would take 30 days so I would be charged with one more month of service. These people don't give up trying to take money for service that they can't provide. Finally when I blew up again telling him there's no way I'm paying for this, he finally backed off. Time will tell if they got me cancelled and if the money they charged me today is credited back to my credit card. Bottom line, stay away from Vivint. They are horrible to deal with, and they are money grubbers.

I recently moved and had Roberto mount a new TV. He showed me how the mount I bought was not the…read morebest for how I wanted to tilt it. He had one with him and showed me the differences. Did an amazing job mounting the tv and his mount was definitely better. I've wanted to get a dash cam for a while but was so confused with all the different models and how to install them. Turns out Roberto installs mobile electronics so I was in. He did some research and sent me info a few days later on a model he liked. I had him install it today and it's great! He does awesome work, very professional, and fairly priced.

Very pleased and would hire again. Roberto was extremely responsive, got me onto his schedule…read morequickly, and Ramiro was extremely professional and knowledgeable. Wonderful experience!

Have been using them for years. Always there for you and without the mark up that bigger companies…read moreseem to charge! Just had a EV charger installed at the house. It was 25% less than the "all we do is EV installation, so it cannot be done better " company

Super responsive. Great work. Personable. It was a pleasure to work with Don. Highly recommend.read more

Needed to get a new set of key fobs programmed to my truck. Called and he had me in there 20…read moreminutes later. Took 5 minutes and charged less than 1/3 of what the dealer costs. Would recommend

I went there looking for some parts for a Baldwin lock. They spent a fair amount of time fitting…read moreparts, and showing me how to put the lock back together, and then they wouldn't accept payment at all. The lock is working perfectly. Thank you!

Excellent communication right from the jump. Arrived when he said he would, very respectful of my…read morehome, exceptionally friendly & polite! Job was done in a relatively short time for a very fair price. I would absolutely use him again & wouldn't hesitate to recommend him to anyone looking for AV assistance!

Kevin was very communicative and gave a fair price to mount this tv that I had a hard time looking…read morefor studs. He was clean, respected house floors, and talked through the process of mounting the tv. He also shows you were you should have the tv for line of sight.