They were knowledgeable and thorough in their examinations, friendly and efficient. I'll be going back

I have been going to Mt. Baker Vision for over a decade. I recently took my daughter to pickup her new glasses and was helped by a woman I've not seen before. When I noticed her new glasses were bifocals, I informed her there must be a mistake, because all my daughter's lens are single vision. She insisted my daughter has had bifocals for the past 2yrs. I told her no, that's not accurate, back and forth. She turns the laptop towards me and says let me show you. I said I don't need to see inaccurate information and took my daughter current glasses she got 2022 and said this her last glasses and there single vision and laid it down on the desk for her to examine. Instead, this woman all of a sudden raised her voice accused me of yelling at her and that I threw my daughter's glasses at her, right in front of my daughter and others that were in the area. I was taken aback and got angry and then I raised my voice saying "what did you just say? I didn't throw anything at you! Why would you lie and behave so unprofessional in front of other people? I immediately told her, to get someone else. Another person came, she too was insistent claiming my daughter has bifocals and even said she got new bifocal lens last year Not true. She also said her current glasses from 2yrs ago was actually from 2017. Wrong again. Then she says, your right that is from 2yrs ago. I told her to redo her new glasses in single vision and left. I later got a call from office manager and apparently that woman who started this entire situation told the manager I called her a name. That didn't happen either. The manager said she stands by their records. I realized at that moment this office was unwilling to admit or even consider the information in my daughter's records may be wrong and that a mistake was made. Any professional office would of instead said, we'll look into the records and see what's happened, because the records say she had bifocals, but her current and past glasses are all single vision. Nope, they're unwilling to admit they could be wrong. The unprofessional conduct from employees and that awful situation experienced from Mt Baker Vision that day, ended my decades long relationship as customer. What I experienced that day, I will not forget. I left review on their website. It never posted or was deleted. read more

The staff are friendly and helpful, but from the moment we got in with the doctor he was trying to upsell almost every possible procedure or prescription, and he did a contact fitting without asking or letting us know it would be almost 200$ out of pocket, due immediately. The doctor and staff pushed me not to buy contacts or glasses elsewhere, even though my insurance will cover more if we go through Costco. We used to go here because we liked, Dr Larsen but she has gone to a different practice. Do not recommend unless you don't care about spending money. read more

I've been here twice now. First time I bought my first pair of glasses on my own, no insurance, was supposed to come with blue light and scratch protection. Can say the scratch protection was a scam, my glasses are littered with small scratches. Can also with 100% certainty say they were never blue light after recently trying out a friends blue light glasses... The second time I went here was soon after this for contacts, but they asked if I wanted some extra tests done. I said no. Specifically the test with the flashing lights because I had to drive myself home. So when they started flashing lights in my eyes stupid old me assumed it was for a different test since I already said I didn't want it and they said that's fine. Probably just taking advantage of me to get more money out of me. They charged me for it, I realized after reading the receipt a second time. Worst of all, no one told me I shouldn't drive home because I won't be able to see, again probably because we agreed this shouldn't have been a concern of mine since I didn't agree to have the test done. Partially convinced my vision has never been the same since that moderately terrifying drive home. I had no idea why I was going completely blind in the sun while on the flippin highway... Not to mention is was quite painful/very irritating since I had to keep them open to drive. Haven't gone to an optometrist since this place clearly didn't give a shiet about me and I've always had trust issues. I'm still pretty bummed. read more

Being legally blind is a big problem but thanks to Mount Baker Vision Clinic and Dr. Koning I can see clearly now. Situated in a nice modern building close to the hospital and the Guide, this clinic has the best doctors and services in town. The also have a clinic in Lynden. After years of trying different optometrists and eyewear stores, I can finally say that this is the very best, from the polite and efficient receptionists down to the knowledgeable and professional Opticians. I have never had any problems with billing, they have the most up to date equipment and the most thorough and personable physicians. Dr. Koning is fantastic at explaining everything and making sure I get the right prescription for my horrible eyes, and unlike other places I've tried, they don't try to sell old blind people like me the disposable contact lenses that everyone are wearing now. (I was roped into buying them once at another place and couldn't see a thing with them. Older people who have worn RGPs for years just can't get used to the difference in vision between the two materials, I was told by Dr. Koning.) The opticians are great at picking out the perfect fit and frame for my face. The gal that helped me didn't try to sell me extra options but that might be because I actually need the photochromic and high index lenses (I am super light sensitive and have an incredibly strong prescription that makes my lenses very thick). I am so glad to have someone who knows what they are doing fit me and I love my new specs! read more

Mt Baker Vision Clinic - Quiet and comfortable frames and fitting area - Optometrists Near Me - Bellingham, Washington

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Hhhh the front desk ladies/staff is just absolutely terrible at the Bellingham, WA location. So rude and disrespectful over the phone and in person, it honestly makes me anxious to call or even bother making myself appointments. I went to the Lynden location growing up, and then when I became an adult and moved to Bellingham two years ago and started going to the Bellingham location I have not had ONE SINGLE good experience with the people who run the front desk there. The doctors are normal and the service besides the people who work in the front are nice, but I'm not sure if the process of calling to make an appointment is worth the actual service to be completely honest. There are other vision clinics in Bellingham... seriously consider going to literally any other vision clinic for better services. read more

I'm downgrading my review this year because they no longer will replace the lenses on glasses purchased elsewhere (online, they said). I had to take my frames to another clinic to get new lenses. read more

I'm leaving this review at a one star and if I could give a zero I absolutely would. The Bellingham office is absolutely horrible the doctors are sweet and helpful but the front desk staff and the manager are extremely unprofessional. I've been going to mount baker Lynden for two years I've never missed an apt. Until this last month. I received a no show bill of $50 which is $20 more than my visit bill and 5x more than my actual prescription cost. I am pregnant have a two year old and in the middle of a pandemic. I missed the appointment. The first time ever and of course it skipped my mind too to call. Did I make a mistake yes but when I tried to call to explain myself and how I was sorry the front desk lady kept interrupting me with the rules and how their time is very valuable. I apologized and asked if there was anything I could do and that I really couldn't afford to pay 9x my prescription and 20$ more than my usual visit fee. I was met with no compassion or caring just a you need to pay your bill our time is valuable too. So I asked to speak with a manager where I broke down crying and was in hopes of some sort of compassion but instead was met with I will take off the fee this one time but our time is valuable and a snicker like she was holding back a laugh from my sobbing. I explained this was a one time thing and I've been loyal customer for two years. Honestly I can't believe it I love my doctor but am switching practices. Mount baker vision I couldn't be more disappointed that you have 0 compassion for not only a pregnant toddler mom but we are all struggling and in the middle of a pandemic kind words and compassion don't cost you a thing. read more

I always have a lovely experience, lots of help finding frames and a quick stop. Everyone you come in contact with makes you smile one way or another and that's a nice perk. read more

I had a minor emergency while skiing at the mountain. They squeezed me in and took care of my concern. Every single person on the staff was incredibly accommodating, pleasant and professional. Six stars! read more

Made a Yelp just to post this I'm leaving this review at a one star and if I could give a zero I absolutely would. The Bellingham office is absolutely horrible the doctors are sweet and helpful but the front desk staff and the manager are extremely unprofessional. I've been going to mount baker Lynden for two years I've never missed an apt. Until this last month. I received a no show bill of $50 which is $20 more than my visit bill and 5x more than my actual prescription cost. I am pregnant have a two year old and in the middle of a pandemic. I missed the appointment. The first time ever and of course it skipped my mind too to call. Did I make a mistake yes but when I tried to call to explain myself and how I was sorry the front desk lady kept interrupting me with the rules and how their time is very valuable. I apologized and asked if there was anything I could do and that I really couldn't afford to pay 9x my prescription and 20$ more than my usual visit fee. I was met with no compassion or caring just a you need to pay your bill our time is valuable too. So I asked to speak with a manager where I broke down crying and was in hopes of some sort of compassion but instead was met with I will take off the fee this one time but our time is valuable and a snicker like she was holding back a laugh from my sobbing. I explained this was a one time thing and I've been loyal customer for two years. Honestly I can't believe it I love my doctor but am switching practices. Mount baker vision I couldn't be more disappointed that you have 0 compassion for not only a pregnant toddler mom but we are all struggling and in the middle of a pandemic kind words and compassion don't cost you a thing. read more

First visit yesterday! Office is nicely located and beautiful inside. Staff very friendly. I think I have found my new vision clinic! Dr. Kelly Taylor is wonderful! I love they have advanced technology and no air burst to the eye! They have a large selection of glasses including some that are very reasonable! read more

I recently paid 1,200 dollars (no insurance) for my first pair of glasses. The entire staff was polite and professional. After I received my glasses I contacted them twice due to my glasses being crooked on my face and a constant blurry spot on one of the lenses. The solution to the crooked fit was to adjust the nose pieces and then an earpiece. The frames are flex frames and returned to their original shape within days. The excuse to the blurry spot, without checking for faulty workmanship, was first "You have a unique prescription with a lot going on." the second time was "Have you ever worn progressives they take time to adjust to." Given that I spent a lot of money for my glasses I expected more concern and effort on their behalf to solve the problem of a crooked fit and an eternally blurry spot on one of my lenses. read more

My right eye is off kilter. When I got my glasses and complained of right eye still not clear, was sternly chewed out by the doc (who's retired now) that that was what I said was the prescription that I accepted as working. The assistant told me to give it 2 weeks to adjust. Then covig hit. It's been almost a year now and fear if DMV gets wind of it, will pull my driver's lic. Still can't see out this eye. Will soon be seeking someone else. read more

Excellent customer service!!! Dr. Koning was personable, knowledgeable, and great with my three kids! Highly recommended.

I moved to Whatcom County in 08. Mt Baker Vision is where I've been going ever since I moved. I just tried to schedule a new eye exam. Mt Baker Vision informed me that They made a billing error when I was in last time in 2014, and they didn't charge me enough when I paid for my glasses. (okay?) So I asked them how much money I owe them? They said they couldn't tell me, because they sent me to collections... I was baffled as to why they would send my balance to a collection agency in favor of to my address. So I started asking some questions to how they do billing and what not. So apparently when you get your bill, and pay for your glasses it's only an estimate. once you pay for the estimate, they can decide to charge you more if they like? It's based on what they think your insurance will pay vs the actual amount your insurance paid. So rather than figuring out what you'll actually owe, and then billing you. They charge you twice! When they sent me my second bill based on their inaccurate estimation I had already moved, and my bills weren't forwarded to me. so I never knew anything about it. When I questioned the office manager who refused to give me her name about why I wasn't called about the second bill. She said that it wasn't up to them to let me know I owed them more money. I explained that once I paid for my glasses I literally had no idea I would be billed twice for the same pair of glasses. the office manager told me to call the collection agency and hung up on me. I couldn't believe the way they just brushed me off as if I didn't matter to them. It's not like I intentionally tried to stiff them with a portion of the bill. I offered over and over again to pay them whatever I owed them, their response was a cold dial tone after hanging up on me... I couldn't imagine hanging up on a customer in my line of work. Although I also couldn't imagine charging someone twice for the same product. In closing if you want lousy customer service, and to be literally double charged look no further than Mt Baker Vision. Update: Well, if it was only an "unfortunate misunderstanding" Please explain to me why a simple phone call to notify me of this second bill was too much to ask? Also I went to your facility in person two days after I spoke with your office manager over the phone. I had my credit card literally in hand, and offered to settle this. She was still unwilling to let me pay the remaining balance. She was much nicer in person though. I guess it's harder to hang up on somebody who's standing right in front of you. I called the collection agency and found out the amount I owed you $14.12. I understand not wanting to be stiffed for 14 bucks I really do, but come on. you guys could have just picked up the phone and let me know that your estimate was off by $14, and I would have been happy to to pay. Or when I took the time to drive to Bellingham to pay in person, you could have accepted payment from me, rather than quoting your policy at me. It goes without saying that my experience dealing with all of this was awful... But that doesn't have to be anyone else's. Rather than justifying why your policies are the way they are. Maybe adopt some new ones, before this sort of thing ruins another patient's experience. read more

My kids have been patients of Dr Koning at Mt Baker Vision Clinic for four years. Dr Koning is terrific with kids, as are the entire staff. Your children will feel at ease and valued, from the exam all the way through the eye-wear fitting! read more

Mt. Baker Vision is a great option for eye care. My 2 young boys had a visit last month and everyone we interacted with provided excellent service. My boys are active and curious and Dr. Koning was able to include them in their exam at their level. Both boys required glasses and each had their own technician to help them choose. Both technicians were helpful and patient with one son who was very disappointed to have to wear glasses and one who was very excited and wanted to try every single pair. read more

Just got my fantastic new glasses. Dr Kelly Larson is awesome (as is the rest of the staff). She adjusted my prescription, and my corrected vision (emphasis on corrected) is now 20/15. One caution: the designer frames and lens add-ons can get pricy, so be sure what your insurance will cover. read more

Mt. Baker Vision and Dr.Konning are great. Kind, efficient, thourough, knowledgeable, friendly and understanding!

Dr Larson is always prompt and listens to my needs. I have never in my many years had to wait more than 10 minutes for my appt.

Not a good experience. The optometrist was got my prescription right. The person who helped with the fitting kept offering me extra options. I explained that I didn't want anything that wouldn't be covered by my insurance. I assumed they understood me. I kept my old frames and didn't get the warranty. They showed me the total, which was confusing, but I assumed it was covered as I had asked. A month later I received a call from them asking what my address was because they tried to send me "something" and it was returned. A week later I received the something. It was a bill with a bright stamp that said if I didn't pay it soon it would affect my credit. I tried to understand what all the charges were for but that was confusing. I called to ask about it. The receptionist was curt and said it was my job to know what my insurance did and didn't cover. That's true but it's not easy for me to understand my insurance. I've never had to pay a dime extra at LensCrafters and Everything In Sight. I wanted to try a locally owned business and the latter messed up my prescription. At least they didn't charge me extra for correcting it. I understand that this is a business, but when it is obvious that a medical profession cares more about money than the people they treat, it's time to find someone that does care. read more

I am so grateful for the service that our family has received through Mt. Baker vision! Dr. Koning has always been incredible to work with, patiently engaging my active children with humor and fun conversation. I have appreciated his current knowledge of different eye therapies/treatments and his ability to explain them to me in easy to understand terms. We pay out of pocket for vision exams, and the staff at Mount Baker vision has gone out of their way to provide us with the best possible service at the lowest cost. Thank you Mount Baker Vision and Dr. Koning! read more