I reached out on a day when they weren't at the mall. She called me right away and said she would…read morebe there the next day. I showed up the next day and she got started right away on my rock chips. She was able to attend to three other customers at the same time while finishing up with mine. She really knows the protocol with insurance companies and used her cell phone to make the contact. My insurance covered it which was great! Very worth my time and money.

This is an awesome service for weird shield repair. It's decent rate and the lady was very nice …read more The location is just opposite to Kohl's near an orange chain. If you find it difficult to find just call the number and they immediately respond. The service took time but they had repaired the crack on word shield and she was very transparent on what to expect vs not to expecte after repair.

they will hold your car hostage and threaten to charge you double and not put your car back…read moretogether properly. 0 star do not go to this place. the employee yelled at me. the owner then called with an attitude. both were on speakerphone while as was at the dealership. I was very polite, i went in and asked for permission to get pictures of the water leaking into my car. I was walked back to my vehicle. when I called from dealership for findings, because they needed to know what was leaking, I had to call police to get my car back they said I was recording them. no, I asked permission got my car only in photos and video. I was very careful to make sure only my car was recorded not the shop or employees.. when I asked for paperwork or findings the owner AL told me they don't do paperwork but they gave the officer a receipt. avoid at all costs this is not a trustworthy business

sadly I'm responding to my google review on my yellow Volvo. since it seems the owner is the only…read moreone who can leave comments. so I hope he sees this. One of your techs did say to me why not use black marker to cover up your he striping despite what you might think that aside. your tech also did peel off my weather stripping without asking. Im sure you have cameras I'd be more then happen then to give you the date for you to go back and look for yourself. don't trust this place

Extremely Disappointing Service and Zero Accountability…read more I had a very frustrating experience with this auto windshield company. I was charged for what I was told was a higher-quality, more expensive windshield, but they installed what appeared to be a generic one instead. Within just a few days, the glass cracked. When I reached out, I was repeatedly told someone would call me back, but no one ever followed through. After several attempts, the last person I spoke with told me I would have to pay full price for a replacement--despite the fact that the windshield had just been installed and failed almost immediately. I was also told that "all windshields are identical" and that no brand or manufacturer is better than another, even going so far as to claim that Gorilla Glass is just generic glass with a label on it. This made me feel like they weren't being transparent about the product I actually paid for. Overall, they refused to stand behind their work, didn't honor what they originally told me, and were extremely hard to reach once problems came up. Based on my experience, I cannot recommend this company at all.

Louis Auto Glass is now Safelite -- unfortunately…read more Having done thousands of dollars worth of business with LAG over the years and being treated very well, I am sorry to report that Safelite is not carrying on with that shop's ethos. About a month ago I brought my car in to diagnose a leak in the windshield, apparently caused by a lower cowl deforming over time and allowing water to leak in behind the dash. Both a technician and a manager came out to look at the issue, and the the technician told me to source the part and bring it in for an "easy 10 minute installation; I've seen this many times with this particular car." The manager concurred. I sourced the part and called yesterday to make an appointment for the install. The curt, unhelpful person on the phone ("Mara") insisted that this was not possible and that the repair must have been from the Louis Auto Glass days and was no longer part of their service. Except that LAG became Safelite three months ago--and the signs for the latter were already on the building, uniforms changed, etc. She further insisted that she had no way of billing for the job because it had no "labor code" or similar that she could send to a particular technician's phone (huh?!). Then she said I should bring the car and part in because "a technician might decide to do it." (Again, what?!) When I asked the obvious follow-up, namely why I'd bring the car in if they couldn't perform the service, she said "in case they can recommend something." Like what? Completing the job they'd already suggested and specified parts and a timeframe for? This place is somewhere between incompetent and indifferent, not a good look at a location that once housed a genuine, family-owned, service-focused local small business. RIP Louis Auto Glass. Confusingly, LAG's website is still up (they have other locations) with the Bellingham location featured. This saga does have a happy ending: Tyler at Lone Pine Auto Glass installed the part, showed me what he was doing and why, carefully explained that the part might not permanently fix the issue, and made a reasonable recommendation for next possible steps. Oh, and then he just shook my hand and didn't charge me! What a guy! So, Bellingham has lost a small business but also gained a new one. And the clowns at Safelite have lost a customer for life whereas Lone Pine Auto Glass just got a new one. This spring our ProMaster is getting a sunroof and driver-side panel windows. Guess who won't be getting that business?

I have been going to Bellingham Detail since I moved to the area in 1988. I think it's important to…read morewrite reviews that actually help the consumer, so here are some reasons why I have been a loyal customer for TWENTY THREE YEARS: 1. Quality: They offer the only hand car wash in the area, and the quality has always been impressive. 2. Convenience: The shop is located on Pacific Street which is easy to get to from anywhere in the county. It has never taken more than a day for the job to be completed. I can drop my car off in the morning on my way to work, get a ride from the owner to my workplace, and get a ride back to pick up my car at the end of the day. 3. Excellent Customer Service / Accountability: I am a tough customer and not shy about making critiques, and Lee is extremely easy-going and always willing to go the extra mile to accommodate. I stopped by once on a busy day for a mini detail, and Lee didn't charge me as a courtesy because of the wait. Customer service like that is not common among small businesses in this economy. 4. "Customer is Always Right": What really stands out to me is Lee's commitment to his customers and their satisfaction. Like me, many people are high-strung about their vehicles and will except nothing less than the most superior quality. An example of this is what I witnessed about a month ago when I picked up my car after having it detailed: a customer became aggressive because he could still see a nasty ding with exposed primer after it had been detailed. He insulted the service, and belittled the employee who tried to offer help. Lee stepped in and: a. explained that the scratch was too deep to be buffed-out; and b. offered a complimentary paint touch-up. The customer quickly changed his tune in light of this outstanding customer-care. Hence, why I am writing this review. 5. Consistency and Longevity: This, coupled with the high standards of quality sets Bellingham Detail apart from its competitors - which is supported by the fact that this is a local business and has been under the same ownership since 1980.

They damaged my mirror and didn't clean the interior roofing or the fabric panels of my doors. When…read morewe took my vehicle back, the smug owner insisted that his employee who he claims is the best window tinter in town would never do such a thing. I would have definitely noticed if I had random and bizarre scratches on the rear view mirror of my daily driver. He wiped some things down and sent my father away. Mistakes happen - the detailer must have bumped it with equipment as I can assume from the marks, but I don't appreciate being patronized. I love supporting local businesses but for $220, I will be taking my vehicle elsewhere.

The process of booking and filing a claim online with my insurance company went well…read more The staff were friendly and efficient through the whole process. The tech said my windshield was "an easy one to do." I looked everything over afterwards and was very impressed with his work. I paid a $100 deductible on my insurance plus the cost of new wiper blades, which really needed replacement. Highly recommend Safelite!

We scheduled a home installation, having read complaints of waits at the shop. Lots of…read morecommunication by our technician the day before as well as the morning of our appointment. He installed the windshield within 1.5 hours and we're happy with it, Absolutely recommend!

If you want quality detail work, call Bellingham Mobile Detail. The convenience of having your car…read moredetailed in your own driveway cannot be overstated. But the convenience would be worthless if the car didn't look spectacular when Sheldon finished the detail. Every time he comes out to my house, my cars look better than the day I picked them up in the showroom. His prices are reasonable, and the quality of the work is first rate. Very professional detail.

Bellingham Mobile Detail exceeded our expectations with their craftsmanship, expertise and…read moreprofessionalism. Based on the great input we have heard regarding Sheldon and his team, we decided to trust Bellingham Mobile Detail to detail (inside/outside) our 1969 Cadillac Deville. It was the first professional detail the car has had since we have owned her over (12 years). Moving forward I will only go to them. Big thanks for taking us last minute on a Saturday so we can make a fine showing at tomorrow's car show. Prompt, Professional, Expert-level.... Bellingham Mobile Detail! Thanks Sheldon and Team! The Birdsell's

I got status reports of work completed on a regular basis. They were thorough, polite and service…read moreminded. They worked very well with the insurance company to resolve issues and their work was very clean and professional.

Terrible, confusing customer service. They couldn't come to terms with…read moremy State Farm insurers and put me in the middle of a discussion I knew nothing about. Finally they gave me 3 or 4 inaccurate estimates about the timing of their"service" I ended up paying for a rental car to the tune of $1200.00 beyond what my policy provided. They just couldn't have cared less,...didn't give me better estimates..or reach out proactively. I wouldn't use them again if I had to drive to New Jersey for body work. Yes, they do good work but if you want responsible communication and proper service go elsewhere.

I should have gone to Streamline Glass for my first windshield replacement…read more They did a very good job with good communication and explanation. They are honest and trustworthy.I highly recommend them!

Great service and they are very willing to work with your schedule!…read more I had a crack on my windshield from a few weeks ago which I wanted to get filled before a drive down the west coast. Called right when they opened and the gentleman told me to bring it right down and they would work on it. Got both of them repaired (didn't realize there was another one) and I was in and out of the place in about half an hour! ICBC covered it, but at $81, I would've paid it in a heartbeat for the prompt service.

A shout out to Lone Pine for their services: replacing my windshield, and then a few months later,…read morefixing a rock chip for me. The new windshield is holding up far better than the OEM, with better camera calibration tolerances than factory. I wouldn't hesitate to recommend Lone Pine to anyone- especially over any national chain. Many thanks.

Tyler is thee person for anything glass. I won't take my vehicles anywhere else. My truck with only…read more2500 miles suffered a rock hit that I needed to address quickly, he got me all sorted in quick time. Super fairly priced and most importantly, I can tell cares about small details as if it was his own vehicle. I will be using him for our companies 40 vehicle fleet hands down. Being as organized and knowledgeable as he is allows me to recoup time and trust the job was done right. Would give Lone Pine Auto Glass a 6/5 if I could.