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    Ferguson Home

    Ferguson Home

    (19 reviews)

    I purchased a high end refrigerator ($3k+) from here and it has been a disappointment from day one…read more For starters the unit has produced about 12 ice cubes in the last 3 months. I routinely get erroneous error messages about power failures. The freezer thermostat fails about once a week. The service support has been pathetic. The first guy blamed it on my water pressure even without making any measurements. Then he suggested that it was caused by my setting the 'max ice' setting 'on', which he explained was actually a minimum ice setting. I've had two more calls with the service department who promised to send someone out, but I've received zero follow up. Overall I'd say this outfit is not worth your trust. Overpriced and under performing. My next step is small claims court.

    Short and sweet: not good customer service. The first salesperson we spoke with only wanted to…read morechit-chat with boomer customers before and after us. When I introduced myself to him he just paused for a few seconds then replied: "And?". I replied that I was waiting to hear his name then I continued that I was there to look for a new bathroom vanity and possibly kitchen cabinets too. He quickly walked through the showroom saying that he knew little of that and was more knowledgeable about appliances. Understandable but isn't this a kitchen and bath showroom? He then found a bathroom vanity book and offered that we take a seat at a model kitchen and look through it. So we did. He then left to go smoke outside. That may have had something to do with it. Interrupting someone's smoke break is never great but there are ways that someone in their 60's can handle that situation that doesn't leave a potential customer feeling like they are not welcome. Especially when the customer has money and you have a product to sell. Then the next salesperson, someone closer to my age range came by. He asked what we were looking for then led us back to his desk. There he proceeded to show us vanities on the website. I can do that, in fact I have done that on their website. We wanted to visit the showroom to be shown what's there. Isn't that why companies have showrooms? Generally I felt that the place was low energy and that not one of the three employees there wanted to be there. That is bad management, happy employees are productive and friendly people. May be they are not paid enough to care, maybe management is also absent not wanting to work when the majority of customers are able to visit. Who knows? But I know that I won't go back. Much better customer service at Home Depot, of all places

    Energy Plus Lighting

    Energy Plus Lighting

    (10 reviews)

    This business might just be better suited for contractors doing spec homes, decorators who have…read moredone lighting and know what fits where. Everyone there was extremely nice, kind, attentive, always helpful and friendly. When you tell the associate what you're looking for and emphasize bright bright, bright lights lots and lots of light each time you meet up that should tell them what is needed. Also understanding lumens to watts is a necessary component in new lighting which I honestly did not understand. Telling the associate you need the equivalent of 360+ watts. I felt they would be able to calculate that for me. Stock canned lighting was excellent. Outdoor lighting worked out very well. Bathroom lighting did not work well. Lumens to watts is difficult to understand. We missed the mark entirely. Remember to ask about returns and restocking fees before you purchase. That can mount up, also surcharges and freight charges, if you need to return items. We get used to returns at big box stores, who will take just about anything back. Remember, which I did not, that small businesses have to do business differently. They don't write off losses like big box stores. However, the young man who helped me did everything he could to help me-above and beyond. I would return to this business if I knew exactly what I wanted, had seen it installed, and understood the amount of light rendered. The owner also reached out to offer additional help. This is a business that cares about your experience and how they can improve their customer service. Energy Plus Lighting was kind enough to reimburse me for a portion of what I lost from restocking fees and some freight charges. I like supporting local businesses- why? It's necessary to help our county's economy stay strong. I'm now more aware of caveats that are part of small business issues. Ask questions which I did not.

    I attempted to buy window shades from this business. The couple who run this business are…read moredishonest. The woman does the lighting and the husband manages the window shades. After waiting eight months for the shades and numerous excuses from the owners we cancelled the order. The owner instead of being apologetic about taking so long to get the shades instead tells us we are not allowed to cancel and if we attempt to cancel the order he will take us to court. My recommendation is to stay away from this business at all costs.

    MSS Electric - electricians - Updated May 2026

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