I have never had a kitchen built for me before and visiting MSI might be the most memorable part of the experience in only the best way. The gentleman who helped me first walked me into the area with the big stone slabs. He explained just enough that I wasn't overwhelmed with information but I knew a bit about my choices, then he left me alone to browse. I can't explain the wonder of seeing huge slabs of stone and being set loose to select the one I plan to live with for hopefully at least 20 years. I wasn't looking at samples; I was selecting the actual huge slab(s) that would be in my kitchen. I think he left me alone for about 20 minutes as I wandered up and down the aisles. At first, I wasn't sure that somebody with no experience should be making this big a decision. As I kept looking and admiring the beautiful colors, striations of some stones, speckles of others and imperfections that at times I didn't like and at other times seemed to add character, I realized that I could rule out many of them as beautiful, but not right for my kitchen. When he returned, he saw I was still looking and was about to leave me alone, but waited to be sure I didn't have questions. I had questions. The answers helped me narrow my choices a bit more. The one thing he couldn't tell me was about pricing since that's left to the company that takes the stone and makes the countertops. He left me alone for a bit again before returning. I had started spreading my fingers and putting my hand on slabs that called to me. Two just felt right; I can't explain it. One was a dark grey granite with a tiny bit of micah that added a hint of sparkle without being loud. The other was a quartzite with striations charcoal blue similar to the color of my walls, a rusty brown that echoed the color of the open beams and ceiling in the kitchen with some offwhite as well. I was torn, but felt that the quartzite looked amazing in the showroom, but might look busy with the style of my kitchen. The contractor who told me about MSI had mentioned thaI would wear a hardhat while there. I told a young man who is very dear to me, like a godson about that and he wanted a picture. Where I was in the showroom I didn't need a hardhat, but the cherry on top was that I put one on and the gentleman who helped me snapped a shot for me to send. At this point, I had the information on both choices to go to Ideal Tile and ask about pricing and next steps. It turned out that the granite was a fraction of the cost of the quartzite. Also, when I touched the granite slab, I could feel my hands leaning on the counter, could imagine setting out dishes for guests to enjoy and sensed the comfort it brought to me. In the end I chose the granite. I know this review sounds a little over the top, but so was the experience! Again, I can't explain it. read more

The showroom (I'm in Phila) is brand new and user friendly, the people there are impossibly nice, accommodating and patient (thanks Debra), and the selection is absolutely fantastic quality. If asked, they will advise you of any evident flaws they see in a particular slab you might be interested in. If you don't find just what you are looking for in Phila, MSI also has a (I assume larger) facility in Edison NJ. MSI is the supplier of stone for many of the stone fabricators in and around Philadelphia, so you might as well go here first for the best selection. You can use their web page to look through actual photos of most of the slabs they have in stock, and the photos are clearer than most of the similar photo websites that other stone providers have. I am an actual customer, who has visited 5 other large stone suppliers, and this place is the best I've found. read more

This was my 2nd time to MSI, nice experience, great staff and selection of stone. staff is not pushy and allows you time to take your time looking around. Found what I was after. Definitely the place to go when looking for countertop materials read more

Great customer service! Very helpful!They went out of their way for us! Would definitely recommend!

Wow! You want to check this place out if you plan to do anything to your Kitchen. Beautiful show room. Super nice staff I ordered granite counters from Home Depot and they sent me here to pick out the stone. Really a wasted trip (for me) since my stone did not have Much variety. Definitely check this place out read more

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Excellent service! Beautiful showroom! They have a vast selection of product, but the showroom is arranged thoughtfully, so as to not be overwhelming. read more

Great showroom, very efficiently ran, super helpful staff. Melissa helped me, showed me around the showroom, was very knowledgeable and went above and beyond to help me. I would definitely recommend checking this place out! read more

Nicest showroom I have been to. My only complaint is they don't reveal prices - that's between them and the contractors/fabricators they work with. This makes it hard to find the best value for the price. read more

Terrific service. The woman that worked with me knew exactly where the quartz I was looking for was located and I received samples to take to my client. All questions answered. Great selection. read more

Beautiful showroom and very friendly and helpful staff. Best selection of stone we've seen

Wow, what a selection of beautiful surfaces! Add that to the welcoming and knowledgeable staff at MSI Philadelphia and you get a great shoping experience! read more

When I was referred to MSI by my fabricator, I was so brightened by many variety of stones they have. I selected a beautiful stone for my kitchen countertops and they reserved for me. Debra is excellent, she is knowledgeable and really understand customer's needs and fulfill those needs. I still have other projects, I'll definitely come back. read more

Beautiful, open and clean showroom with lots of natural light - was able to confirm the counter we had picked out online was truly what we wanted and looked great with cabinet samples that we brought with us. Staff was very helpful and friendly. read more

Lovely showroom, tremendous selection, extremely knowledgeable and supportive (my sales person was Umang Pandya, who was truly exceptional! I would insist on him in the future...he really knows his stuff, his inventory, patient and helpful!). Absolutely recommend! read more

Great experience in this new beautiful showroom. It was spacious and not crowded. Appropriate COVID precautions were in place. We didn't feel rushed and came away with a few new ideas and considerations. Worth the trip! read more

Very nice, clean, well lit showroom with friendly helpful staff

Beautiful clean showroom. Great service. Nice selection. Very organized. Shout out to Crystal, Robbie, Rirav, shafiq, Madaleana for all your help. read more

Horrible quality and even worse customer service. Perfectly round micro chips all over half of the counter (that came from one slab). Rep came out to "investigate", took photos, agreed it was unusual, and never followed up (apparently they teach 'ghosting customers' as part of sales training?!). Online support claims they followed up but still waiting. Meanwhile an independent professional counter installer came to look at it and verified it is in fact defective. If only MSI would honor their warranty! I would buy elsewhere. We have Cambria on the Island and love it- very durable and much better quality. read more

Great experience today at MSI in Hatboro! Robbie & Nadiv were knowledgeable, patient and extremely helpful while we were looking for quartz! There was even a very nice woman who helped my kids set up a show on the TV so we could walk around quietly and focus on looking for the Quartz we need for our new kitchen. We will definitely return and would highly recommend them! read more

What a wonderful experience at the new MSI Surfaces warehouse in Hatboro! We were sent by our countertop fabricator to look at a particular slab of quartzite. When we walked into the light, airy, beautiful lobby space, we were put through a quick, professional COVID screening. Everyone was wearing masks, and was polite and friendly. The lobby has many beautiful tiles and surfaces to explore. We had made an appointment with Umang Pandya, who greeted us as soon as we cleared the COVID screening, and took us right to the slab we had come to see. The warehouse was full of natural light, and we were able to see the true colors of the stones. Even though it was the end of the day, and we selected the slab we had come to see, we were encouraged to walk around and see the other beautiful stones. When we left, we were given a written record of the transaction, and clear instructions about next steps. Really, a wonderful, pleasant, customer-focused experience. We only wish we needed more countertops, so we could go back. read more