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    12 years ago

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    Van Hair Stylist

    Van Hair Stylist

    4.0(25 reviews)
    0.0 miOld Town Alexandria
    $

    Absolutely do not go here! It was once a quirky little place where you could get a decent…read moreinexpensive cut between cuts. But it's now under new management and the new owner is a butcher, a liar, and the place is filthy. She absolutely destroyed my hair. I walked in for a simple cut and she sat me in the chair and started chopping it off while it was dry. I asked her three times to stop and she wouldn't, telling me that she was just doing what I asked. There were actually holes in the back of my head and the sides were completely uneven and she "thinned it" which made it stick to my head. My daughter went back with me and tried to get my money back, but she said she didn't know how to operate the machine and I'd have to deal with my credit card company. There was no place for her to wash my hair because the sinks were filled with materials like old perm boxes, and I saw a mouse. Seriously, do not go you will regret it

    What a fun place upbeat place!! These ladies love their job…read moreand their customers. I was anxious to try a new stylist due to my fine wavy hair but Mai far exceeded my expectations. She massaged my head during the shampoo and took time to ask what I wanted and learned my hair. Looking forward to my next visit in six weeks.

    Photos
    Van Hair Stylist - Brought friend to get a hair cut here!

    Brought friend to get a hair cut here!

    Van Hair Stylist - Not sure how this happened.  I wasn't sitting cross legged and I had my head held in the position she put it in.

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    Not sure how this happened. I wasn't sitting cross legged and I had my head held in the position she put it in.

    Sugar House Day Spa & Salon - Looking into one of the many hair areas (they have 3!) from the boutique and checkout.

    Sugar House Day Spa & Salon

    3.9(422 reviews)
    0.1 miOld Town Alexandria
    $$$

    Pretty good experience - a little on the fence…read more I was presented a gift card to the Sugar House Day Spa and Salon. It had been some time since I received a massage, so I was looking forward to this visit! There is a parking garage conveniently located next to the spa, so that was great. The staff at the entrance promptly greeted me and asked if it was my first time. The process of checking in and getting around was simplified by them taking the time to walk me where I needed to go rather than just telling me, which was appreciated. I was walked to the area where I changed into a robe and was subsequently accompanied to the massage area. Unfortunately for me, there were a lot of stairs, something that my knee and foot surgeries did not appreciate. It was a little awkward to sit in a small, public waiting area wearing a robe but it's a minor sacrifice. I had a massage with Audrey, who was very nice and professional. I appreciated that she took the time to ask me about my concern areas and my goals for the massage. The massage itself was good, though I unfairly compare massages to my former therapist who was exceptional. Audrey was very communicative and, even for someone who finds it difficult to relax, it was a good experience. Overall, The Sugar House Day Spa is worth a visit - it's also worth purchasing a gift card for someone. They will appreciate it! (NOTE: you can use the funds from the gift card to supplement a tip)

    Basically, Sugar House changed their gift card policy a year after my purchase and will not honor…read moremy gift card. Interestingly enough, when I asked to speak to the owner who offered me $50 on my card, I was told she wasn't available (Wait, you JUST spoke to her.) and I wasn't allowed to know her full name for correspondence because that was "inappropriate." I am trying to give them the opportunity to do the right thing, but it's not looking promising.

    Photos
    Sugar House Day Spa & Salon - Entrance and check in

    Entrance and check in

    Sugar House Day Spa & Salon - Foyer entrance to Sugar House Day Spa and Salon

    Foyer entrance to Sugar House Day Spa and Salon

    Sugar House Day Spa & Salon - Barber Shop area

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    Barber Shop area

    Hylen Spa - Fashion color by Sussi Hylen

    Hylen Spa

    5.0(6 reviews)
    0.1 miOld Town Alexandria
    $$

    I have been coming to Susanne, who is the owner of Hylen Spa, for years as have several people that…read moreI know and we are all very happy. Susanne is Swedish and was trained in Europe. She does haircare, skincare, massages, and other health and beauty services. What is nice about Susanne is that she gives you personalized attention. You are not marched through an assembly line. She takes time and gets to know your individual needs. She also has a good eye for detail. She has a lot of experience with hair color and she works with both women and men. She does not over-schedule clients so when you go to her, you are her focus. She also has really cute dogs that she sometimes brings to the salon. Her work space is always light, airy and clean. I have gotten my hair done there, facials, massage, waxing and more over the years. Always very good! She has a lot of happy clients who are very loyal to her. You can tell her what you need and she will work with you.

    I am so happy at last to have found the ideal salon. After a lot of research in and around…read moreWashington DC, I discovered Susanne and I have been delighted by her work. She's an excellent colorist, and clearly takes pride in doing a great job. You get all her attention when you are with her, and she uses real natural products with no smell and no toxicity to your health. Her assistant is great too. The salon itself is fantastic with an environmentally conscious decor, and wonderful peaceful music with no voice interruption. Everything has clearly been thought out for your comfort, and your well-being. Bravo Susanne!

    Photos
    Hylen Spa - Happy Client at Hylenspa

    Happy Client at Hylenspa

    Hylen Spa - Oway rebuilding Treatment

    Oway rebuilding Treatment

    Hylen Spa - Oway's hair color

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    Oway's hair color

    Amber + Slate Salon

    Amber + Slate Salon

    2.5(2 reviews)
    0.1 miOld Town Alexandria

    I had been going to Amber & Slate for over six months and consistently had a good experience with…read moreJustin.Unfortunately, after he left, my experience completely changed. For my recent appointment (a root touch-up and hair cut) I arrived 18 minutes late due to a personal emergency and called ahead to inform the salon. When I arrived, instead of being met with understanding or even basic courtesy, I was treated with noticeable disrespect and arrogance by Patrick. he refused to even do part of the service I had booked. Ultimately, I was sent back upon arrival and did not receive the service I had scheduled. While I absolutely understand that punctuality is important and that salons run on tight schedules, the way the situation was handled felt unnecessarily hostile and unprofessional. There's a difference between enforcing policy and treating a client dismissively. At this price point, I expect professionalism, communication, and basic respect. Sadly, this visit left me feeling unwelcome and undervalued as a returning client. I hope management takes feedback like this seriously, because client experience matters just as much as the technical service.

    I went to Amber+Slate for the first time today, and the place was lovely and the hair cut was good…read more When I went to check out, however, I was charged $50 for a conditioner treatment I don't remember requesting. When I asked about it, the stylist said quickly: "you agreed to it in the chair." I paid, but I honestly don't remember the interaction (and it was a short visit!). Paying 50% more than I was expecting, with no memory of agreeing, makes me feel like I have to be on guard next time I go. It was not a good way to end an otherwise lovely visit. I won't return.

    Ms Safee - hairstylists - Updated May 2026

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