Irony: a company sends you 6 confirmations over the course of two days then doesn't show up TWICE…read moreand reschedules 3 times for an appointment that never actually happened! Obviously, I am not the one who needed reminding of this appointment.
IE Valley Property Services are not what they present themselves to be. They have poor business practices that resulted in missed and rescheduled appointments - 3 times over 2 days - without putting clients first. Without telling me in advance, they put a hold on my card two days before our scheduled service and didn't release it until I asked them to. I've had thousands of dollars in work done around my house this year and no service provider has placed a hold.
First, a few minutes before the scheduled appointment, they told me the appointment wouldn't happen and they wanted to reschedule. Some emergency with the cleaner, after the owner Karl just finished telling me their emergencies are very rare. Why another cleaner wasn't on standby to take the job is beyond me. Why they didn't inform me sooner (the emergency did not just occur ten minutes before my appointment) is beyond me. Poor customer service.
Then, the next day, 7 minutes after our rescheduled appointment, I'm notified the cleaners will be late due to a late customer ahead of me. Why wasn't I informed as soon as they knew their job would run over due to a late customer? If the job starts late, you reach out to your next job to let them know. You don't wait until that next job is already supposed to be starting before telling them of a delay. Poor customer service.
Then, they rescheduled me without my consent. I got (ANOTHER) confirmation of a later appointment that I didn't even make!
Then, they rescheduled that reschedule and I was done.
To top it off, this company doesn't have a client-first mentality. They have a Karl's ego-first mentality. He had a condescending tone during every interaction with an obvious effort to demean me and make me feel stupid. Guess what, I'm not! I immediately knew what he was doing by the tone of his first text. He was upset I wouldn't talk on the phone, but I didn't want to deal with him talking over me, mansplaining concepts I just defined, and trying to exert power and control over the situation, just as he had in our message exchange. Karl disrespected my boundary and repeatedly tried to get me on the phone even after I said I'd only text him. He kept calling my phone over and over when I wouldn't answer!
This behavior was so disrespectful. And this man said he was the president of the company.
(Hey ladies, if a man consistently refuses to accept your boundary, get away from him as fast as possible.)
All in all, RUN don't walk from this business!
My daughter even said to me, "Mom, they don't care about maintaining your long-term business. They only care about your money." When I wanted to give them another chance at actually appearing for a confirmed appointment, my friend said, "Walk away, they don't practice customer service and it's not your job to teach them how." Insightful observations from people not involved in this transaction!
Remember, the company confirmed my appointment 6 times over the course of three days. Then, after they were already scheduled to show up at my door, they rescheduled my appointment THREE times because of their poor business practices. Two of those reschedules were done without my permission. I even got a confirmation for an appointment I didn't make! Oh gosh, I urge you, don't believe their smoke and mirrors. Karl could sell ice to a polar bear. Don't buy it!
P.S. I'm fairly confident that Karl will reply here with excuses and justifications for his lack of customer-focused business practices. He'll also point out all the ways I'm wrong in my report of his behavior. I presented the facts. Look at my ratings here on yelp, I'm fair and consistent. I hope you heed my advice and stay far away from this irresponsible and poorly managed company.
*** updated
The $120 estimate was for the deep clean of a kitchen and dining room. Not a full house. 400 square feet. Not the bargain they pretend it is.