Super quick and efficient. The technician that came out was extremely knowledgeable and helpful. Will continue to use their services in the future read more

Mr. Rooter came out to our house to pump our septic tank. The crew went above and beyond to help us out of our emergency situation. The office staff was friendly and helpful and got us an appointment the same day! When the technician arrived, he was knowledgeable and polite. The price was definitely reasonable, well worth the great service we received! Will use again. read more

Was told there would be no service charge to come out and investigate. When technician called to see if I wanted to proceed with repair and already diagnosed the issue as a simple leak in a faucet, they charged me $130 service call in addition to the $110 to do the repair. Very deceptive and nothing I was able to do about it. The lady on the phone who told me there would be no charge said she would see what happened and call me back, she of course NEVER did. I was hoping to get the $130 refunded or reduced as I would have gone with another company that charged $50-$80 for a service call and NEVER would have agreed to $130. Horrible company. I have multiple rental u it's and will never use them again. read more

Reading all these reviews makes me laugh. Kent came to my home to pump my septic tank. He spent the first 30 minutes whining about the location of the tank, you know, like a little baby girl. He then proceeded to open my clogged toilet, turned to my wife (who has Crohn's disease), and exclaimed "EWW", you know, like a little baby girl. On his way out, he decided to get one last jab in on my wife who was feeling humiliated, embarrassed, scared, and frustrated, "Y'all need to quit eating all that Taco Bell." Now, I don't want to be too hard on Kent; he's just a poor little baby girl who was forced into being a plumber and having to look at poopy. I truly feel bad for Kent, and I hope Mr. Rooters will allow Kent to find a new job that is more fitting for a little baby girl like Kent. He's a princess and deserves to be treated as such! Upon calling and speaking to a manager, I was informed that they would look into it and perhaps do some "retraining." I assume this retraining must consist of "Everybody Poops 101" and "How Not to Attack People with Chronic Illnesses for Beginners." However, I have the feeling that Kent "Little baby girl afraid of poopy" Clemons will not learn much, and it doesn't change the fact that I paid $1800 to have my wife heckled by a little baby girl disguised as a full-grown ass man. Find another plumber or request that they send out an adult and not a child, like Kent Clemons. read more

Have used their service multiple times with both big and small jobs and they never disappoint!

Chris arrived at the time promised and was able to quickly diagnose our problem. The pump in our septic needed to be replaced so he drove to Anderson (from Easley), got a new pump, and was back to install it in about an hour. He was also a licensed electrician so no need to pay someone else to hook it up. Turned out we had a blockage in the line too, so he also took care of that problem but stuck to the originally quoted price even though the job turned out to be more involved than we'd thought. Chris was very knowledgeable and professional. I would absolutely recommend him to work on any issue. read more

I was considering a contact for an estimate on some drainage problems but when I was advised by a friend of the poor customer service and lack of responsibility for the poor workmanship I decided to move on. Hopefully she will get some resolve with her contacting better business with her claim. read more

We are so pleased with the job. We had a leak in our slab and they found it and had it stopped in a few hours. Cleaned up all debris and hauled away. read more

not an upstanding company. This was for a hot water tank replacement. original invoice showed a 6 year warranty. They changed it to 3 years on final invoice and never said a word to us. They charged over 1200.00 for copper pipes when our son said it was about 90.00 in parts. They charged for 3/4 inch and 1 inch. We don't even have 1 inch. They did not wear protective shoe covering and did not cover the floor when removing old hot water tank. They got rusty water on the carpet. When they found out this was covered by a warranty company they raised the invoice from almost 3900.00 to almost 4600.00. I had to call them to have them change it back. When I called the company with these issues. They would not address any items. Don't use this company read more

Caused significant damage to my irrigation system, demanded payment before I could inspect the job, forgot to turn my water back on, and only half way fixed a leak they created. Will not use this company again and will advise others to avoid them as well. read more

Find another plumbing co. Just too expensive 285.00 to install toilet. Nice young man Good service. read more

Couldn't ask for a better company!! Bob is trustworthy, honest and does a great job. Its hard to find people like him these days. I wont use anyone else!! read more

mr.rooter's guy Alfonso Dimms came out to give an estimate for new septic system. he quoted $7200.00, told me the tank alone cost $2900.00. I called the plumbing supply store Carolina Plumbing, got a quote on the very same tank Alfonso was going to use . It was only $700.00. Can you spell RIP-OFF! BeCareful when dealing with these people. read more

I've used Mr Rooter Anderson previously with no issues, they've done good work for me and always prompt and courteous. So I called them to install 2 toilets in our lakehouse. Simple job that I could do but one I'd prefer a professional to tackle. The toilets cost about $150/each. When the technician arrived, he looked them over and said installation of each would be "just north of $200". I told him that was more than I paid for the toilets but OK since he was here and prepared. It took he and his helper an hour. And then he sticks me with a $745.90 invoice! At that point, what am I to do? I mean, they're already installed. To his credit, the work was good but I feel more than a bit taken. read more

No stars. The plumbers were to arrive between 11&1. But they never showed. I called around 4 to inquire, and the rude person at the business text to check with the plumbers, and they said the could get there late that night or early the next morning. Really? Thanks, but no thanks. She never gave a reason why they didn't come. Don't use this company. Liars, rude, and unprofessional!!! read more

If you need the camera service get someone else they ran the camera down my line no video never showed me the problems just said cleaned the line needs whole line replaced. In 48 days it stopped up again I called in said technician would call me on Jan 10. After several calls from me never returned by anyone I was called today said the warranty was for 30 days sorry Why if that is the case I should have been told when I first called in I was told it would be explained Seems if you pay almost 400 for a service and the line was cleaned it would not have backed up for some time be careful when paying for this service make sure the technician shows you the problem and make sure you understand your 30 day warranty because it says nothing about that on the invoice. read more

I had no problem with their service. I got a next day appointment for a water heater replacement. What I was quoted for cost is what I got charged and I received an itemized statement. The tech was friendly and installed the water heater efficiently. He explained all questions I had. I even got a call from the office stating the tech had erroneously overcharged me on some septic cleaner I bought and apologized for the tech's mistake. I would use them again. read more

Nathan arrived on time, courteous, and extremely knowledgeable. We scheduled to have a septic tank cleaned out on a home we had just purchased. Not having a clue where this tank might be, Nathan within minutes was able to locate and assess. He was efficient, quick, and extremely clean! (which is very important) He left the area where he had to dig in great condition. Guys that actually do great work like Nathan are hard to find these days. The monetary rate for the service was just below market average for the multitude of companies that I had contacted. I will be using Mr. Rooter from here on out! read more

These people have no skills. They rush through the job like they need to get to the airport. When they install water lines, they don't put dirt underneath the pipe, so then they backfill on top of the pvc line and it bends under stress only to break in a few months. When they connect water lines they make sure to get plenty of dirt inside first, so then you cut on the water and it flushes the dirt straight into your home and water regulator. Of course now you need to call them again to come fix this new problem which they will disavow. While you're enjoying all this you can listen to their employee drone on about how he's thinking about filing workman's comp for his back, or maybe you'll just sit back and take in the cigarette smoke. They install water valves backwards. They tear up your yard with their tractor. They rush through their final cover ups so that you have to just pay someone else to do it all again. Your complaints will go ignored. They will guarantee NOTHING. You may be grossly overcharged, and, if you aren't overcharged it's irrelevant, because you're going to have to hire another plumber and landscaper to do it all over anyway. They should give up, shut down, and go to work for Burger King. No, wait... I like Burger King. read more

Mr Rooter of Anderson needs to be watched closely. They came in to fix a faucet. The technician told us it would be about $125 for the part. We said OK. It took him 20 mins to install it. After he was finished he had my husband sign the work order on his iPad. All it was - was a signature block. He said sign here that I completed the job. Then he swiped the page and said "and one more time here please". An hour later we received an invoice via email for $389. WHAT??????? So we called the office and said - this is not what we were quoted. We were told we "signed" the quote and authorized the work before it was done. We explained that we "signed" nothing before the work was done but that we signed 2 screens when he was finished. His quote was verbal at $125 for the part. Also the invoice is NOT BROKEN DOWN. It's one lump sum. So you don't see how much the part is vs the labor. We asked for a breakdown and they said that's NOT how they do things. We told them we are not paying almost $400 which is double what we expected. They basically have said TOUGH,, we said to come take the faucet back and they are refusing. DO NOT CALL MR ROOTER OF ANDERSON. and look up online and you will see pages of complaints regarding the same issue. read more