XDear Kevin,
I am frustrated that you insisted that I had to put synthetic oil in my truck, regardless of the fact that it has run on 15w40 for the last 80,000km. While I understand I'm certainly no expert, I'm disappointed that you continued to insist it was required by my warranty even when I showed you the owners manual.
I do appreciate that you were equally condescending with my husband on the phone, proving, at the very least, that you are not a chauvinist.
Your concern about my need to take an educated individual with me the next time I purchase a vehicle was truly touching, but I assure you, having now owned at least eight Super Duty trucks with my husband in the past, I do indeed understand that "diesel trucks are expensive".
Although I'm sure you are required to say "see you for your next oil change" to every customer who leaves your shop I can assure you that you will not as you were kind enough to confirm that Ford warranty approved oil changes done at the Ford dealerships are cheaper because they charge "way more for everything else". This says to me that perhaps I should return to the dealership for my regular service as fast as I am able to drive there!
Cheers!
PS. I very much appreciate your removal of the survey link on the bottom of my invoice! read more