After reading the reviews on Angie's list- I thought I would have a wonderful experience. And I did at first. The lady who answers the phone was nice and explained to me that when I first called ( beginning of November) that they were extremely busy but would be able to squeeze me in for a gutter cleaning before thanksgiving and would leave an invoice either in my door or mailbox, because "they have a great trust relationship with their customers" I said Great! OK!
Fast forward to today-- I called to check in. I haven't received anything in my door or mailbox and wanted to see when on the schedule if ever my house would be seen. She asked me, "How did we leave the conversation last?" Really??? So I said that I thought someone would be out before thanksgiving.
Then she asked me my address again so I told her and she said the previous owners did a one time cleaning that was a cost of $225 since they did not have the "maintenance plan." I asked her what this "maintenance plan" is and she said they don't really offer it, that they rely on trust and don't have customers sign contracts. Then why are you even bringing it up??? I really don't care what the previous owners did, I live here now.
She then proceeded to tell me that if I got my gutters cleaned twice or three times a year it would be $225. So I asked is this what the "maintenance plan" is? She responded with "No, $225 each time" I was so confused by the back and forth I started questioning more. She then said we don't really give discounts. I hadn't even mentioned a discount. She said she trusts her customers to pay as much as they can when they can. I didn't say I couldn't pay, please don't insult me. I'm asking what the pricing is of this so called "maintenance plan" that by the way- someone mentions in an Angie's list review and she couldn't give me straight answers. FLUSTERED!
Then she exclaimed, "I wear many hats here, I am overwhelmed, it's a small business and that all of our customers are happy, etc." I know all of this and I'd prefer to use a local small business and support my community, but if you can't give me straight answers then I'll have to go elsewhere.
I'm sorry that you're overwhelmed but you're not being very clear and running me around in circles. I hope that you keep your current customers happier than you've left me. read more