I visited Mr. G's Pizza on April 7, 2026, and had an excellent experience, which is the ONLY reason I returned on April 8 around 11:30 AM.
I am vegan, and on my first visit the staff was incredibly kind, patient, and accommodating. They took the time to make my salad exactly as requested (lettuce, black olives, green olives, cucumbers, and banana peppers only), ensured there was no cross-contamination, and even helped me choose a dressing I could safely have. I truly appreciated that level of care, especially since it can be difficult to find vegan-friendly options. That experience was a 5-star.
Unfortunately, my experience the very next day was completely different.
From the beginning, the service felt dismissive. I clearly explained my order multiple times and emphasized my dietary restrictions. Despite that, the food that was brought out was completely incorrect and included items I specifically said I could not eat, including cheese.
When I calmly addressed the mistake, I was met with a rude and dismissive attitude. Instead of correcting the issue, the staff insisted I ordered something I did not. I have been vegan for over 20 years, so I am very clear and intentional about what I order.
What made the situation worse was the lack of professionalism and transparency. I repeatedly asked to speak with a manager, but no one would clearly identify who the manager was. I was told the owner was "busy" and unavailable. It was later revealed that the person who had been speaking to me in a rude and unprofessional manner the entire time was actually the manager.
Additionally, the owner never came out to address the situation, attempt to resolve the issue, or show any concern for how I was treated. That level of disregard for a customer experience is extremely disappointing.
At that point, I no longer felt comfortable having my food remade and requested a refund, which was given. However, the experience itself was stressful, disrespectful, and completely inconsistent with the level of service I received the day before.
It's unfortunate, because this location clearly has the ability to provide excellent service -- I experienced it firsthand. However, the behavior of management and lack of accountability made this a 1-star experience, and I would not return.
The difference in treatment from one day to the next was shocking. Consistency and leadership matter, and unfortunately, that was missing here. read more