Following up on my review from nearly three years ago, I want to go out of my way to acknowledge a…read morefew people, as well as the dealership. In my years, I've done business with nearly a dozen dealerships. From the basic, no-frills financing, to this all-inclusive warranted financing, I've experienced it all. Toyota of El Cajon is, without question, the best I've ever experienced, even long after the contract ink has dried. There was an issue with a less-common extended coverage that didn't go as expected. Jose, my service advisor, did everything he could to get it resolved. When he hit a wall, Laura B. got involved. Laura is what some businesses refer to as "a fixer". She relayed what she was doing and who was involved. The list was not a short one. When things were ironed out, she was able to obtain results that kept the dealership and Toyota in good standing by acting in good faith and resolved the warranted coverage to my satisfaction. I will continue to support both Toyota and Toyota of El Cajon!

Didn't love this place. They tried too hard to build rapport and it felt kinda slimy and unnatural…read more I value authenticity and didn't get the vibe here. I will say that they had a lot of available people to help, so I could drive any car I wanted and could take as long as I needed. I appreciated that. What I didn't like was how pressured everything felt.

They were referred to me through my bank Arrowhead credit union. We were in the market for a Tesla…read more They had a few options there for us. I called them. I got preapproved very smoothly over the phone. We drove down from San Bernardino checked out two different vehicles and made our decision. We came home with a 2021 Tesla super clean. And the process was super smooth. The boys there were straight straightforward, no haggling honestly one of the smoothest dealerships I've been to. I just wanna say thank you and we're about a week in with our first and new Tesla.

Demetri or Demetrius (Manager) horrible customer service, has a arrogant way of being,and dealing…read morewith customers. Jeanette was a lot of help and nice! Sorry she has to have a manager like that. They do not honor appraisal given. Never going back. They've done this twice.

I've been to Honda of El Cajon Superstore a few times now, and I always work with Dillon Stolte,…read morehe's consistently excellent. He's very helpful, accommodating, and takes the time to clearly explain everything about the service. I really appreciate that he informed me about a recall service for my car and made sure it was taken care of at no cost. Even though I arrived late and my car wouldn't be finished right away, he offered to arrange a free Uber ride, which shows how much he cares about his customers' convenience. He also helped arrange a military discount, which made a big difference on my bill. Overall, the service was smooth and professional. My car was returned in great condition and running perfectly. Highly recommend working with Dillon!

I came here for a service on my car. Basically oil change and filter changes. Came out of there…read morewith more than I expected. Of course we can only go by what the service person tells you. I went to Moose who was very polite and courteous. What I thought would be an hour to hour & half for my service and after sitting in the lobby for almost an hour I was advised what he recommended for my vehicle. He did offer me an Uber home so I wasn't stuck inside the lobby and was also picked up by uber at no charge. The down side is, if you use a credit card you have an extra surcharge I believe it was 3%. My previous service center did not charge you extra for using a credit card. The lobby area was nice and clean and they offer free coffee & donuts while you wait. They do offer promos so if you have a discount from another service dealer they will accept them. But you do have to bring the offer with you. Everyone who works there are polite and helpful.

I had an outstanding experience with Alain at Kia of El Cajon. He has helped me service my car…read moremultiple times, and every single visit has been smooth and stress-free thanks to him. Alain truly goes above and beyond his level of professionalism and dedication is hard to find. From the moment I walked in, he greeted me with genuine respect and made sure I felt taken care of throughout the entire process. He took the time to explain everything clearly, kept me updated, and made sure my car was handled with care. Exceptional customer service like this deserves recognition. If you're going to Kia of El Cajon, I highly recommend asking for Alain you'll be in great hands.

Juan Lee in El Cajon was super friendly and helpful. He made the process very easy and even…read morefollowed up with me after I purchased the car. I was able to test drive multiple vehicles, and made sure that I was happy with the purchase prior. He did not pressure me like other salesmen. Kind, courteous and professional.

Honest buying experience!…read more If you're in the market for a new Ford product, these guys are definitely worth a look. From the test drive with, James, to the purchase with, Marie and, Josh, this buying experience was 10/10. Zero pressure and a straight car deal.... ZERO BS. I am very impressed. My deal took all of 30 minutes once I arrived at the dealership :). They value your time and go out of their way to accommodate it.

Bought a car from them March of last year. Received a safety recall in September. It was there 5…read moremonths until late February of this year. When I got it back they initially tried to charge me $500 because the battery had gone bad since it was sitting idle in the service department for 5 months. It was missing a back panel on the right side and the driver side window was damaged. Mind you I just got this car in March. I brought it to the service attendants attention and I mentioned that there were pictures taken of the car when I first got there so he can use those to verify my claim. The service attendant proceeded to get belligerent with me, started swearing at me and claiming he didn't like my f-ing attitude.

We just walked away with a great deal on a 2009 VW Convertible, in " near showroom " condition…read more Buying the car was easy. No pressure & no hidden fees. The customer service, and their culture of customer satisfaction, was awesome. Our salesman Boyd was amazing, and Mike went above & beyond with ordering a part for our car, and then had it installed it with no charge. Omar was upfront with the history of our vehicle, including a Carfax report, and other maintenance records. If you're in the market for a quality used car, at an affordable price, check out their selection of cars on their website. You won't be sorry!

***Buyer Beware** purchased a vehicle here and have had nothing but major problems. Their mechanic…read morewho supposedly did a thorough inspection likely did nothing of the sort. They did however overfill the oil chamber causing a "leak" which turned out to be a blessing in that I caught other issues before complete disaster occurred. I purchased an extended warranty with their recommended company (a joke, they get a -5* for service). The warranty covered NONE of the issues nor were they responsive so I cancelled the extended warranty and Legacy received the refund check and held it for months. They never sent it to my bank nor did they contact me. When I contacted them there was no apology, nothing. They likely deposited my check and collected the interest and probably would have kept it if I didn't finally call and inquire about the refund. Lastly, I realized they passed on a fee to prepare the car for sale to me which they should not have. I don't even know if the finance guy I talked to at purchase was really who he said he was. Shady

Kamaran Pasha was helpful, kind and honest. He help helped us buy a used ID Buzz and we were very…read morehappy with the experience! I would highly recommend asking for Kamaran if you are coming to this dealership.

We're used to the usual "dance" of numbers. But this place is in serious need of an overhaul of its…read morebusiness practices. Our initial sales guy, Aaron, was a nice guy. But he's young and naive. We got frustrated by his inexperience when it came to the day of the delivery of the car. He was an hour late the day of delivery and despite counting the cash *twice*, managed to miscount the money. Then there was another salesman, Cam, who tried to steal his commission. He was the typical sales guy who tries to strong arm you. He was abrupt and tried to interject himself into the sale. My wife had test driven a car the day before with Aaron and Cam tried to commandeer the sale because Aaron was late meeting us at the dealership. Cam was arrogant and the typical annoying, misogynistic salesman. My wife and I disliked his lack of business ethics. He talks down to women, he didn't bother to introduce himself nor shake our hands. Don't work with this guy unless you're looking to be talked down to or of a certain gender. My wife had a set and final price from the day before after talking to Aaron and Brandon, the sales manager. When we returned the next day so I could test drive it, Cam was adamant that cars aren't driven off the lot for mechanical inspection unless there's an agreed upon number. Again, he was not present for her convo with Aaron and Brandon. The only smart thing Cam did was find Brandon who validated their initial agreement. It was an overall very frustrating two days and despite my wife and I loving the car, not worth the headache. We were THIS close to cancelling the sale. Avoid this dealership unless you must absolutely *have* to have that Hyundai, even then I'd advise you to buy it elsewhere. They need to train their salesMEN to do better. Oh! Final thing, if you buy a used car from them, they do *not* deliver it to you with a full tank. Only on new ones apparently (go figure). Another ding in their piss poor business practice.

This review is long overdue. I've really had a great experience overall with Summit Subaru and I…read morewill definitely be renewing a lease when my current lease expires. Ethan was my salesman and he's awesome. I made him take me out in a few of their cars, and yapped forever before I decided on my Wilderness, which I love and the turbo on the engine was so worth it! I'm so glad I was sold on hazard package because, well the second part of my review will cover... This is for the service department which has also been sooo amazing. I've had one windshield crack, 4 flats, an issue with the TPMS and I broke my eyeglass holder all that since October. All of them have been completely covered and the service dept has gotten me in and out with a quickness- two times I was also allowed a rental. All that to say thank you to Nathan and the whole service dept team! They joked about getting me my own office because of all my incidents, hopefully that isn't needed and I won't see them till I need an oil change or my lease is up. Needless to say I'll be a Subaru customer for a long time. Thanks everyone!

I wanted to buy a new Subaru Crosstrek Premium for my daughter as a surprise graduation present…read morewhen she earned her Master's Degree. She liked the Offshore Blue color which is difficult to find. Summit had 2 of them in the lot, 1 base model and 1 premium. The salesman said there was an added dealer markup in addition to the MSRP because it was a popular model with a rare color. He also said the $2,500 mandatory ad-ons, like Ceramicoat were not negotiable. I walked out and went to "Autonation Subaru" in Carlsbad. They had the exact car in the right color, fresh off the truck. I paid $7,000 less than Summit Subaru. Plus we still get outstanding service. They even gave my daughter complete training on how to operate all the advanced electronics. Autonation was clean, modern, and spacious, unlike the dated confines of Summit Subaru. By the way, even the used cars have the mandatory ad-ons at Summit. How crazy is that?

Was 17 at the time, looking for my first car. Hussled hard to get $4,000 for a down payment. Fell…read morein love with the Infiniti G37, called off a Craigslist ad. Dude was super cool, & we told me to come down, unlike others. showed me everything about the car, small details too. Gave me, & my mom the keys, allowed us to test drive it alone. He let me grind him a bit, & I got a killer deal on the ride honestly. Then he helped me get approved for 2.99% APR fast. $179 a month for this car, can't go wrong. Was very satisfied a week later on my 18th birthday to obtain the key fob. He had the rest of the paperwork ready, & thoroughly explaining everything in a quickly fashion. Very professional though, I like how they conduct business, won't waste your time, but won't skip anything. The car looked brand new with 66k miles, & since then I've driven this thing like hell. Just hit 100,000 miles, still running amazing, never have had a problem. Project car inc. Overall, highly recommend them.Great priced car always, & cool people. All their cars are inspected, & running like new, at least from my experience. Will be coming back for my next ride.

They were so nice, professional, transparent, had a great price and were flexible with scheduling!read more

If I could give 10 stars, I would…read more I came across a listing for a pre-owned car that I found on the Mercedes Benz website. So I put in an inquiry using my hubby's info since I wasn't able to take calls at work at the moment. Literally, less than 10 minutes later, Alyssa called him up and set up a time to take a look at the car I had my eye on. From the very start of our interaction with Alyssa until the completion of sale, I can honestly say that the whole experience was absolutely stellar. I have frequented other Mercedes-Benz dealerships in the past with service that ranked from absolutely hostile, to condescending, to mediocre...but the El Cajon location is a wonderful exception and not only exceeded my expectations, but made my hubby and I feel like family and comfortable with the sale. Although there were a few snafus that occurred, the overall impression was professional, courteous and not overbearing in the least. I went with a car that wasn't brand new and quite a bit older but I was still treated with the same courtesy of someone who wanted to purchase a brand new vehicle. Which tells me that they truly make every potential buying experience a pleasant one and treat all with the same amount of respect...regardless of your budget . Alyssa, you are a shining star and I know you will go far with the company. I've already referred several of my friends and colleagues to your location and you. Have a wonderful celebration at Island Prime, my fellow foodie! Shoutout out to Marjan who took care of our financing, providing a seamless transaction. We appreciate your knowledge and care in answering all of our questions. I am in LOVE with my little GLA and have already gotten so many compliments on it. Thank you again to your team for the outstanding, personalized service. You've gained a customer for life!

We were referred to Sam Kalasho through friends on Yelp, and I'm so glad we followed their…read morerecommendation and stopped by Mercedes-Benz of El Cajon. From the moment we walked in, Sam greeted us with a warm welcome and an incredible attitude. He has a great personality super friendly, professional, and genuinely easy to work with. You can tell right away that he cares about his customers and takes pride in what he does. What really impressed us was how he handled our trade-in. He beat CarMax's offer on our 2025 Nissan Altima and gave us more than we expected, which made the whole deal even better. Thanks to him, we drove off in a brand new GLC 300 AMG package, fully loaded, and couldn't be happier. The entire experience was smooth, transparent, and stress free exactly how car buying should be. Sam definitely earned our business, and we'll be coming back for future purchases. Highly recommend both him and the dealership if you're looking for a true 5-star experience. Thank you again, Sam!