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Mr. Duds Laundromat

2.5 (2 reviews)
ModerateLaundromat
Closed • 7:00 am - 9:00 pm

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13 years ago

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Sheldon Cleaners - Markings on shoulder

Sheldon Cleaners

(48 reviews)

$

Though this place is called a "cleaner", it is actually a laundromat too! The inside is warm and…read moreclassy and there are plenty of machine sizes for you to get your loads done. For those that want someone to wash and fold (or not), they do have a drop off service and you can save about half if you ask them not to fold. Regarding the laundry machines, they appear to be well maintained and our clothes came out great. (No burning fabric due to hot dryers). The only criticism is that I am not a fan of the card system for using machines and I prefer using good old quarters This said, the washer/dryer prices were reasonable, so if in the area again, we will take another visit.

My experience with Sheldon Cleaners was extremely disappointing, both because they lost my clothing…read moreand because of how the situation was handled afterward. Sheldon Cleaners lost a custom-tailored pair of suit pants that were part of a two-piece suit. After the pants were confirmed lost, the Customer Service Manager asked me to provide my receipt for reimbursement. I sent the receipt, which showed the pants cost $121.34. Instead, I received a check for just $50. From there, the experience only got worse. I spent the next three weeks trying to get ahold of the manager to discuss the reimbursement. Because Sheldon Cleaners does not have a posted policy explaining how lost garments are handled, I hoped we could reach a reasonable resolution, especially considering the entire suit was now unusable without the matching pants. We also had to purchase replacement pants in time for a wedding, in addition to making multiple trips back to the store and spending weeks trying to resolve an issue that wasn't our fault. When I finally reached the manager, she said she would look into it and get back to me. She never did. The following week I left additional messages with her coworkers, and the week after that my calls went unanswered altogether. Eventually, I received an email from the manager stating that the $50 reimbursement was final, and my phone number was blocked, leaving me with no way to continue the conversation. Losing a customer's clothing is frustrating enough, but the complete lack of communication, accountability, and professionalism afterward made the experience worse. A business isn't judged solely by whether mistakes happen--it's judged by how those mistakes are handled. Unfortunately, Sheldon Cleaners failed on both counts. I recommend Suburban Dry Cleaning instead. They clean items in-house rather than sending them out, which reduces the chance of items being lost, and their staff is helpful and kind!

Mr. Duds Laundromat - laundromat - Updated October 2026

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