I was not happy with this driving school, and decided to cancel after the first lesson. We went in to sign my son up, paid the money, and set up all 3 2-hour lessons. We were told we would receive a confirmation phone call from the person doing the lesson prior to the lesson. We never received a phone call prior to the first lesson, so I had to call the office to confirm.
The instructor was 30 minutes late to that lesson. I decided to reschedule the next lesson, as it was taking place during the week, and if the instructor wasn't punctual my son's lesson would either be cut short or the driving lesson would cause him to be late to a regular lesson he has scheduled on that day every week.
When I called to reschedule the lesson I was told I would have to pay $20 for cancelling less than 24 hours in advance. It was 21 hours in advance. I argued the charge, because I did tell the woman who did the scheduling that we were basically squeezing in that lesson during the week. I told her when we did the scheduling that my son had to be done exactly at 6:00, which should have been the finishing time if the instructor was there promptly at 4:00.
She said she did tell me the instructors could be late getting to us, and she did. However, I was assuming that was a general disclosure that they have to give everyone in the outside chance that an instructor got stuck in traffic behind an accident or something. I was not assuming that their instructors are regularly late, which is apparently the case. That was something that she knew, however, so she shouldn't have scheduled for that time in the first place.
The woman was very rigid and argumentative and insisted that she told me the instructor could be there up to 30 minutes after the time we had scheduled, and she was charging me the $20 for rescheduling.
To summarize, the time window they give you is not exact, and you could be sitting there waiting up to 30 minutes, and that's ok, according to them. However, if you need to reschedule and you're less than 24 hours in advance, even if it's still the day prior, you'd better break out the cash. Then, you add in the rigidity and lack of professionalism of the staff, and I'm just done.. read more
