Long story.....they delivered my dumpster to nasty neighbor at house #3 instead of me at house #30. When nasty neighbor at house #3 called the phone number on the side of the dumpster, the person who answered explained the mix up and told him it should have gone to house #30.
BAD MOVE!
Meanwhile...Mr. Cheapie called me to say dumpster was delivered. I arrived home 10 minutes later and called Mr. Cheapie to say there was no dumpster at my house. My doorbell rang 10 minutes later, it was nasty neighbor #3, he proceeded to rant and rave like a lunatic while I stood in my doorway totally confused and wondering who he was because he never introduced himself. I had already spoken to Mr. Cheapie twice by now and I knew what happened so I determined this nut was nasty neighbor #3. While this nut carried on, I could not think of one reason why Mr. Cheapie would tell him where I lived. Since he had already torn them apart and cursed them out on the phone, according to Mr. Cheapie receptionist, he made it clear he was a bit unstable and not very understanding of human error.
The dumpster arrived later containing about 400 lbs of trash (bowling balls, computer modem, 4 bags of cement mix, car tires, etc...) I called Mr. Cheapie to let them know the "2000 lbs weight limit" was off the table because my dumpster was not empty thanks to nut #3. The response was, "we'll work with you." I didn't like that answer and expected a future dispute so I immediately cancelled the card after they received payment.
I rented the dumpster for 10 days to remove a small backyard deck only. I called for pick up on day #8 and was told I'd be put "on the list." I called again on day #14 and was told they were "down a truck." I said...no problem, just don't forget about it. I called again several weeks later after Thanksgiving. The dumpster was finally picked up on 12/3/18...I rented the dumpster for 10 days on 10/19/18. On 12/3/18 Mr. Cheapie tried to charge my card for "over the weight limit." Fortunately, I anticipated this based upon the unprofessional behavior already displayed and I cancelled the card after the dumpster was delivered with garbage from nasty neighbor #3. After picking up the dumpster from my house on 12/3/18 and being card declined, Mr. Cheapie called to discuss money owed for "over the weight limit." I went over the chain of events again. There was no dispute and no money owed on my end and I appreciated that.
I will say I find it hard to believe Mr. Cheapie even stays in business and all the 1 stars should mean something to the owner but that's just my opinion. So I may have a Business Degree but, what do I know? I do believe they could have much higher profits, more business and better reviews if they were a bit more responsible. I'm not defending nasty neighbor #3 but IDK why even a truck driver would park a dumpster on a gorgeous lawn without first ringing the doorbell to be certain. When I called for delivery, the receptionist said that nobody had to be home for delivery. That was actually the 1st red flag.
I'm just a customer but I am not a nasty, disgruntled customer. In fact, all employees at Mr. Cheapie were very nice, nobody was ever rude, disrespectful or sarcastic. I chose Mr. Cheapie because I though the price was fair and the guy who gave me the quote (Anthony) was very nice on the phone. Giving my house number to the nut down the block was not a good idea but I'll assume the receptionist had no idea that nut #3 was wound up tighter than a guitar string.
I can't even remember how many times my family, friends and I laughed about the lunacy of the delivery, nut #3 and the length of time the dumpster was at my house for a 10 day rental.
I appreciate that there was no dispute about the excess weight and additional charges but that was Mr. Cheapie's fault anyway. I do not appreciate that nobody at Mr. Cheapie ever offered a 2 word apology or even acknowledged that they made a huge mistake with the entire experience, ESPECIALLY by giving my house number to a loose cannon like the nasty nut at #3. The fact that the nut actually came to my front door to rip me apart for the dumpster disaster, which was totally not my fault, was probably the most disturbing part of that experience.
The receipt I received from Mr. Cheapie clearly shows house #3, not #30. Three doesn't sound like thirty and I don't tell anyone that I live at house three. That was the fault of the person at Mr. Cheapie who took the information from me when I called for delivery. No doubt, 100% her fault. read more