I had a frustrating experience with Ernie's RV & Trailer Repair…read more I brought in my Class C RV because I wanted a proper inspection, specifically to have the brake pads checked. Another shop had already told me they couldn't lift the RV, which is exactly why I sought out a place that could handle a full inspection. When I scheduled the appointment, I clearly explained this situation and my expectations. The day after I dropped off the rig, I received a call saying the RV was ready and that nothing was wrong. I was charged about $280. When I arrived to pick it up, I asked for an inspection report or details on what was checked, and it became clear there was confusion. After asking directly what work had been done, I was told they had only performed an oil change. This was extremely frustrating because that was not what I brought the RV in for. I had been very clear that I needed a full inspection due to the previous shop not being able to lift it. They did offer for me to bring the RV back at another time, but when I asked about the cost for the inspection, I was quoted over $450 on top of the $280 I had already paid. This pricing was never discussed when I scheduled the appointment. Overall, my concerns are: -Lack of communication about pricing upfront. They need more transparency on their pricing and other reviews suggest the same -Not paying proper attention to the customer's request -Failing to perform the service that was requested There was no effort to offer a discount or solution to make up for the inconvenience. I wanted to give them a chance despite some pricing concerns posted on prior Yelp reviews, but unfortunately, my experience confirmed those issues. To be fair, the staff were friendly and professional. They are nice folks but, they need to work on some issues. In the future, I will be driving a few extra miles to get better and more competitive service.

I asked Ernie's to repack my RV trailer bearings, check the trailer brakes, and adjust the drop on…read moremy drop hitch. They said bring it in. Only after I brought my trailer in, they said it would be $861. Way more than I expected for about 2.5 hours of labor and $120 in parts but I had already towed my trailer there so I said ok. They said the trailer brake is fine but they did not measure and would not tell me how much brake I had left. The trailer hitch adjustment cost $159 just to loosen and tighten two bolts with an impact wrench while the hitch was still attached to my vehicle. I watched and they never once used a torque wrench or a vice. My chassis was the vice. Uhaul or any shade tree mechanic would have done better service for a fraction of the cost. They quoted me $7700 to fix the caulk and trim. Hard pass after seeing their quality of work and what they charge for basic services.

This company is honest, friendly, patient and more than fair…read more I will always be a fan of the staff. I had a brake issue on my travel trailer and couldn't be happier with Northwest Coaches repair.

What a great group of people at North West Coach. Our RV was well taken care of, they communicated…read morewith us throughout the process. Work was done well and cost was reasonable! We will definitely be repeat customers!

We recently had to have work done on our motorhome's onboard propane tank. Their quote was accurate…read moreto the work accomplished. They did a great job of completing the repairs and were willing to hold the RV for a few days to accommodate a more convenient time for us to pick it up. We will definitely return when future RV repairs are necessary.

They replaced my burned out on board generator in my ((New to me) 2004 Fleetwood Bounder that the…read moreprevious owner fried. The new unit is awesome. Quality Installation. Next is a replacement AC unit. Highly Recommend.

We just purchased our first travel trailer, and had a great experience. Chris really went above and…read morebeyond to help us get into the trailer we wanted. It's fair to say, he basically had to put up with my wife and I changing our minds halfway through the process! A lot of sales guys put you in an uncomfortable spot and try to push things on you, Chris understood everything I shot back at him and really got us our best bang for our buck! I would highly recommend him to anyone, and definitely any of my friends! Thank you Chris, and Awesome RV for making our experience worth it! You guys will be the first place I shop when I'm ready to look for a new one!

I had a great experience purchasing my new travel trailer from Awesome RV. I got to work with Rick,…read moreSteve and Brian. Easy, no pressure sales.

I received bad service from another company and stopped by to ask if they would see if my machine…read morewas repaired correctly and if I was charged right or ripped off. The owner Gary volunteered to take my machine out of my vehicle hook it up and start it to make sure it was repaired correctly. He was also a little shocked at the price I was charged. He confirmed that he hears multiple complaints of customer service from the place that mistreated me. His place was amazing they work their own land have their own animals, the kids have friendly personalities. I met his wife and some of his family members. This is a place that I will definitely return to. He will have as much business as I can bring him. When you're treated right and professionally and fair you want to return. I highly suggest if you're looking for small engine repair this is the place. The owner, Gary, stated he works on everything....vehicles, RV, etc.

I called to see if they made house calls and got a tip on how to fix it myself instead. This saved…read moreme a bunch of money. Excellent customer service!

Don't go there. Left a bleeding screw loose. Brake failure. Installed a master cylinder with…read moredefective caps, leaked fluid. Failed to refill master cylinder after brake bleed, 2nd brake failure. They wanted me to drive it back to their shop with no brakes so they could work on it. Will not leave their shop to look at the vehicle to assess problem. Fortunately, only minor damage to vehicle after two brake failures. Things could have been a lot worse. The father seems to do good work. The son needs supervision. No regard for customer inconvenience or safety. Office hours make it very hard to leave or pick your vehicle. Customers are fenced in or out when business is closed. They are open 9am-4pm, Monday - Friday. You will be asking for trouble and inconvenience if you use Super Bee.

As you are aware, my father, Ed Johnston, recently made a complaint about your company. I am Ed's…read moredaughter. I, too, feel the need to make a formal complaint. After my father's truck left your facility where you allegedly repaired the front breaks and master cylinder, I happened to be the driver of the truck only a few days later. I was driving the truck on Marvin Road to my place of employment and the breaks failed. This caused me to skid through a round-about, brushing the mirror on a yield sign, which also knocked the front driver's hub cap off. Luckily, I came to a stop only a few feet from hitting the concrete within the center of the round-about. This accident could have been much, much worse. Again, please recall that the truck had just left your shop a few short days before this. My father had paid 1200 dollars for this "repair." This was a very scary and alarming experience for me. I know that accidents do happen and so do mistakes. However, your repair shop simply did a poor job which ended in a potentially disastrous outcome. My initial issue was not that a poor job was done by your company. It was the response that my father and I received afterward. My father's complaint details the very truthful events which ensued in the aftermath. As a result of this accident and then our inability to resolve the matter with you, the truck stayed parked in my driveway for a very long period of time. I don't think you have an adequate grasp on the impact your poor work quality had on our lives. I kindly request that instead of lashing back at me as though I have done something wrong by writing this, you take a few moments to reflect on your role in this and what you can do as a company to simply not allow this to happen again. Do better. Be better. Your work was a complete failure and it is you who should have taken the initiative to make it right. And you did not. This is a reflection of poor character and poor work ethic. Lastly, your reply to my father had multiple inaccuracies in it. I'm not from Bellingham. The truck has never been in Bellingham. I'm practically your neighbor, right here in Olympia. Which should have made your ability to do right thing much, much easier.

We were traveling in our 40 foot motorhome and pulled over in a rest area around 10 PM on I-5…read moreSouth when we noticed oil all over the tire and wheel well. I called Kenny at K&M mobile repair and told him I was broke down and was tired and asked him to come out in the morning and help. Kenny called me at 8 AM asked me to send pictures of the wheel and the hub and he would be out in about 20 minutes. Kenny was very thorough and explained what had happened in great detail then proceeded to make the repair. In about 30 minutes we were back on the road as good as new. Kenny was very fair in price. I was told by others that it would cost a lot more for the repairs . Kenny was very honest and very professional. Thank you Kenny for the great service you provide! We highly recommend K&M mobile for your repairs if you are ever have the misfortune to be broke down near Olympia WA they will treat you right.

Awesome service! Answered my call right away and walked me through some trouble shooting steps over…read morethe phone. I had the truck running in no time and it saved me some big headaches for the day. Thank you!

Robert is the most awesome guy, he loves this country and her people. He is honest to a fault. He…read morehas done work on my vehicles since I purchased a home and moved here back in 2016. Robert has seen to jobs as Tune ups, Transmission, Brakes and Suspension issues, all the repairs were accomplished at a more then fair price and on time. FYI: He beat all the other estimates I called about. I am a disabled combat VET from the Vietnam era. He is a honorable patriot and I am proud to have him work on all of my families vehicles. He always respects those who are honorable people/customers no matter the age, gender, color, race or creed. He has earned mine and my family's respect and trust.

I'm guessing my daughter should have also read the reviews after Being referred to this company as…read morethey have taken her money, didn't fix the problem and are now making excuses to come and get her car to fix it for real. Different excuse everyday. I'm thinking they want to either void their warranty or see if she gives up.