They fixed a massive electrical failure in our '17 BMW. Price and speed of repair seemed reasonable…read moreand the results were perfect. They said the previous shop that was aware of the issue (that I chose to ignore) should've told me the issue could grow worse with neglect. I thought, "oh well, we can live without the stereo and back-up camera for a while." Wish I had gone to Pete Lea's first.

I had a PPI done, and I requested a call back to have a clutch replaced after authorization was…read morereceived from Carvana subsidiary Silver Rock who handles claims. I called back initially the following day. The front desk associate claimed she hadn't requested it yet due to being busy. I expressed that I was on a time crunch since Carvana has a 7 day return policy and I needed to lock in a repair day before that 7th day. I never received any follow up. I think that Pete Lea's Automotive Medical Center could do a better job communicating to a new customer, especially with the rates they are charging. $213.00 for a PPI that is a dealership rate without the dealership experience.

A major part on my truck broke on the way to work, they were able to get me in the same day! They…read morewere straight forward set a fair price and they will be my permanent mechanic!

I recently brought my 2016 Ford Explorer to Hag's for repair as the air conditioning quit working…read more Mike and Wade diagosed it and had to replace the condenser. It was a time consuming repair but they did the job promptly and I am very pleased. Hag's has been the primary "go to place" for all my automotive needs, repairs, servicing , etc. They always to the extra mile to ensure we are satisfied. They are honest and don't attempt to "run up the bill". I highly recommend Hag's Automotive.

Replaced our retired longtime Black Lake mechanic. Not disappointed. Fixed botched brake job by…read moreour first attempt at a replacement. Pleased with work since--agree with other reviews.

We needed an oil change, so I got an appointment. The work was done in a timely manner. I could…read morehave waited in the shop, but chose to go for a walk around the corner to the Shipwreck cafe. Was pleased to meet Richard, as this is a very convenient shop.

Olympia Autoworks is what every shop should be: Honest, fairly priced, transparent, responsive, and…read morefriendly! I brought in a car that I purchased recently with unknown service history. Their complimentary multi point inspection with pictures (free with paid oil change) gave me insight into the health and status of fluids, ball joints, suspension, and general condition of the car. This level of transparency is amazing, because I've definitely been to OTHER shops that would have told me all of the fluids need to be replaced without any proof. I highly recommend Olympia Autoworks for your service needs!

I asked them many times to let me know what work was needed and how much it would cost, with a…read morebreakdown, in writing, of parts and labor, before they started any work. They assured me that they would provide this info before doing any work and that the assessment would not cost me anything. Instead, over a week after bringing in the car, they completed the work without telling what work would be done, without notifying me how much anything would cost, and it cost hundreds of dollars. No notice or breakdown of parts and labor as promised. The techs end their shifts around 3 and the person who answered the phones and called to let me know the car was ready could not tell me what work was done, why it was done, nothing. If you opt to work with this garage, get everything in writing up front and in person and do not leave your car with them if you can help it.

I've now taken my 2014 BMW 535d to Larsen's Auto Repair a couple of times, and they've earned my…read moretrust. Most recently, I brought the car in after another shop told me I needed rear brakes, calipers, and suspension work totaling a pretty significant bill. Larsen's took the time to actually inspect everything and gave me a much more accurate picture. They confirmed the rear brakes were still in good shape (around 10mm), the control arm bushings were fine, and none of that additional work was needed right now. That kind of honesty is rare. They previously handled my front brake service, and everything was done right, no issues since. This time they also completed an alignment and oil service, both at fair prices. Mark was especially helpful throughout the process. He clearly explained what was actually needed versus what could wait, and didn't try to upsell anything. I never felt rushed or pressured, just informed. Bonus points to him since he's a fellow Atlanta Braves fan! If you're looking for a shop that will diagnose correctly, communicate clearly, and not recommend unnecessary work, Larsen's is a solid choice, especially if you have a BMW or higher-mileage vehicle and want straightforward, trustworthy guidance.

would highly recommend taking photos of your vehicle before leaving it with them and after you pick…read moreit up. Wouldn't take responsibility for a broken part but did end up fixing it.

Great customer service and fair pricing. They were very understand when it came to customer service…read moreneeds and stood behind their work. This is an awesome "smaller" shop option with better service and pricing.

They continue to give our family great service at reasonable prices. Great people to work with.read more

I unfortunatelly got into an accident in my Civic, hitting the side of the freeway, which cracked…read morethe firewall on the passenger side. Caliber Collision deemed it a total loss and refused to work on it. I called around to several auto body shops in the Tacoma area, but all of them were either unwilling to take on that level of damage or also classified it as a total loss. My insurance wouldn't cover the repairs, so I was stuck paying out of pocket. I was nearly ready to scrap the car and buy a used one, until I found Matsenko Auto. I spoke with Mike, who was very friendly and provided updates throughout the entire process. After explaining the situation, they took my car in without hesitation. They assessed the damage quickly and assured me it was no problem for them to fix, which gave me the confidence I needed that the car was in good hands. To top it off, they quoted me a price significantly lower than the other shops I contacted. The repairs took about a month due to backordered parts, but now my car looks good as new. They even repainted the scratched areas in-house. This is a very professional shop that gave me a chance when no one else did. Would give more than 5 stars if I could.

They were prompt with their response. As I'm still investigating other shops I can't comment on…read morepricing.

I brought my truck in for what I thought was a faulty oil pressure sensor replacement only to find…read moreout it was a faulty tire pressure sensor. Because the tire pressure is fine, they recommended that I not replace the sensors until I need my tires replaced. I took their recommendation. To top it off, they did not charge me for the diagnosis. Scheduling online was easy, and the front desk person was very nice. Excellent experience. I'll go back. Thanks!

I was in and out in about 20 minutes! They did exactly what I asked for, without trying to upsell…read moreme on anything. Thanks!

Mike was super responsive and took the time to take care of the issue properly and quickly. Great…read morework and will be back if any more work is needed.

Brought my ricin in to be serviced because I got tired of driving to Seattle. They are certified…read moreand I am so happy with their service. They got me the update I needed and I was in my way in the same day. I cannot say enough about Heather and her crew. I no longer have to drive to Seattle or Portland to get my Rivian serviced.