The quality of service and value I receive from MR AUTO SD is unmatched. I drive a Vw Passat TDI which has been problematic. They even went a step ahead to recommend parts that might need changing to prevent further complications down the road. MR AUTO SD understands their clients needs very well while maintaining affordable prices. Look no further, just come here ! read more

MR Auto SD - Vw Passat TDI - Auto Repair Near Me - San Diego, California

Came in for an oil change and tire rotation. Everything went smoothly with my appointment and I was out of there in ~45-50 min. The prices are very reasonable here and I never got the feeling that they were trying to upsell me on additional services. Tip: If you want to apply the yelp discount, do it in the beginning instead of the end. They told me they can't change the price if it's already inputted into the system. The prices here were equivalent/slightly cheaper than other places without the yelp discount so I didn't really mind. I wanted to leave a tip but they don't really do that. read more

I recently needed to get an oil change and sent out a ton of quotes. They ranged from absurd to offensive, but thankfully I did some more research and stumbled across MR Auto which offered an actual reasonable price. I was able to quickly set up an appointment in the early AM. I had brought my work with me thinking it'd be a while, but I was out the door in less than 20 minutes. Though it's a bit of a drive from where I live, the service and staff make the distance worth it. I always get anxious going to auto shops (the incessant upselling and nagging to do more work is always a red flag to me), but I never got that vibe from the guys at MR Auto. 10/10 would recommend! read more

The staffs are very friendly and professional. This store is honest and help you to resolve the problem quickly. I really appreciate the store manager and their staffs for helping me to diagnosis the problem of my car so I can drive home safely. I would highly recommended this auto shop!! read more

Sent a quote for a clutch replacement and got a response same day with an estimate. I've called 10 other places that quoted double with no details on the exact parts and labor. MR Auto is the only place that listed total labor, price, and warranty for the install of an Exedy Oem clutch for my G35. Car was done next day and I'm extremely happy with the repair job. Highly recommended this place and the manager was friendly. read more

TL;DR The absolute worst customer service interaction I have ever had. Extremely unprofessional and rude treatment from the manager Hao. *I waited a week in hopes that the owner would contact me with some resolution. Unfortunately he did not, although I was told that he had been emailed about the situation by one of his employees. I also want to note that once I started to feel uncomfortable, I began recording this interaction, about 10 minutes of video.* My car died, so I had my car towed to MR Auto. Prior to showing up, I called in to describe what was going on; I was told it was likely a problem with my alternator. When I arrived I was checked in by Hao, who I remember being the manager from the last time I was there. First thing he did was give me an estimate to sign for replacing the alternator. I asked what if it wasn't the alternator, because they had not diagnosed it in-person yet. Hao said they would test it first and to just sign anyway. I said ok. When they got my car off the tow truck, Hao came back to tell me it's probably just the battery. I asked if he could explain, as opposed to it being the alternator. He said "you told me you have a new battery right?" My first response was "no, I don't think I said that." He strongly insisted, and while not impossible, I tried to assure him I did not know when the battery was from. He was very persistent so I gave in to his position and said maybe I did say something like that? He said "see yeah you told me it was new." Throughout those 2-3 questions I asked, Hao grew visibly irritated, and I couldn't understand why he was getting angry. I wanted to clarify about the battery vs the alternator so that I could have an idea of how time-consuming/costly (or not) the repair might be. At this point, he's fed up and abruptly ends the conversation by saying "we'll test it and call you, goodbye," and slamming the partition closed before I can say anything else. If he had let me respond, I would've told him I would wait in the lobby while they tested my car, which I did. After waiting a little while, Hao comes back saying, "your battery is five years old, you gave me the wrong information." His tone is already hostile, so I give a very neutral response in order to avoid triggering him further. I say ok that's alright then. He gives me the quote to replace the battery and I say it's all good. Then I ask him, "may I please have your owner's phone number?" This is the breaking point for Hao. He goes off, "so why do you want to complain about me?" "I already answered your questions," "You shouldn't have gave me the wrong information." He says that he can't give me the owner's phone number. I tell him that I don't think this customer service interaction was right and the way he acted was very unprofessional. Hao replies with, "why do you want to talk to the owner," "okaaay I see the problem," and "I see so it's an attitude thing huh." Since our conversation wasn't going anywhere productive, I ask if I can speak to anybody else there for some help. Another mechanic, Huy, comes in, and asks me what's going on. Huy was very understanding as I explained everything. I ask Huy to please have the owner contact me, as I couldn't get confirmation from Hao. Huy says he will, and he helps finish taking care of my car. The way that Hao behaved that day was unacceptable and truly mind-boggling. Everybody has off days, but as a manager he should know better. It's not the customer's responsibility to tip-toe around an employee/manager who has no patience for several questions. I cannot emphasize enough what a terrible experience it was and I wish I could've gotten out of there sooner, if only it weren't for my car already being towed here. read more

Very Satisfied. I know very little about cars so taking into the shop makes me anxious. But, I felt like I was in good hands and everyone says I received a fair and honest price. read more

We took our Miata in for an oil leak, suspecting that the front and rear seals on the transmission were old and cracked. That would have required removing and replacing the trans... big job. Upon further inspection it turned out that the leak was not in those seals but in the trans case... an even bigger job. They called us right away and advised us so we didn't have anything done. They only charged us a few bucks to put it on the lift and diagnose it so kudos to them for their honesty. We'll definitely try them again when we need other services. read more

I went a couple times and was pretty impressed, but on my most recent visit they unfortunately charged me for some things that I wasn't consulted about. Especially frustrating because some of the things I'd made very clear I didn't have the money for so I made sure to ask them to not do anything beyond the quote and stressed my limitations specifically so this wouldn't happen. I called after and was offered free labor if I came back for the job which is probably more than most would offer, but I'd have just preferred the refund for the thing I didn't ask for. I do want to make it clear I believe they're fair and I don't feel like they tried to upsell or anything, I believe this shop is trustworthy and all the work they've done has held up well. I think it was a genuine mistake but it was extremely frustrating and makes it hard to come back from. read more

It's quite unpleasant when the AC goes out in the middle of the heat wave. I thought it would just be a simple AC relay switch replacement, but it was more to it than that. Anxiety kicked in so I made contact with several repair centers. Out of all of them, MR Auto SD had the best price. I had to reconfirm the total cost with them because it was below the asking price from the other places. Communication with Vu was very good. He answered all my questions and concerns and return my messages in a timely manner. One of my concerns was the amount of days that I was going to be w/o a vehicle, but he reassured that the AC repair will only take one day to complete. The morning I dropped off the car, Hao was welcoming and gave me a rundown of the repair. He mentioned that I will be getting a phone call once the repair has been completed. Sure enough at around 2PM in the afternoon, I received a call that my car was ready for pick up. Alas! Cool air has been restored, which mean I didn't have to put up with a nagging wife & kids. Thank you, Vu, Hao, & team! I will be recommending your shop to family & friends, and will definitely be returning for any future car repair (hopefully not anytime soon though). read more

Pleasant staff and good value for the work done. Feel like you can trust them not to take advantage.

I will definitely be coming back to this auto shop if there's anything wrong with my car. Great customer service and the prices aren't a scam. One of my headlights in my car went out last week and I had to get it fixed. I am definitely new at all this car stuff because my parents would usually go and get my car fixed if something was wrong with it and now that I have moved out, I have to figure it all out myself. My mom told me to go to pepboys to get my headlight fixed, so I called them and they said getting it fixed would range around $60. I called my mom to check (bc I'm not that independent obvs) and she said that it seemed too expensive. So I called firestone... also around $60-65. That's when I went to Yelp and looked up places near me and I asked them for quotes. One place replied saying $66... I was losing hope and was just gonna end up at pep boys but MR Auto replied saying it would be around $34!!! I obviously was super happy and called them to see if I could get my car in that morning - they told me to come in whenever and I showed up 45 minutes later to the shop. I went to the shop (it can be a little confusing to get there but if you have a GPS it will be very helpful) and the guy at the front desk helped me out. He got my car fixed within 15 minutes and the price ended up being even cheaper than the $34... it ended up being around $29-30. While other places were asking for DOUBLE that price. This place will not scam you at all, they are very honorable and I definitely will return of my car is ever in trouble and I will recommend them to my friends as well. read more

Always honest, always helpful. Can't go wrong with this shop. They never try and sell you on anything you don't need, just honest straight to the point mechanics. read more

They were so easy to work with and explained everything well! I got an appointment quick and they had a nice waiting area. Friendly people.

Excellent service, I put in a quote through Yelp and got a response in less than an hour, as well as an appointment next day. They were prompt and polite. Very nice individuals honest and up front I will be returning for any further car needs. What put the icing on the cake was I didn't get over charged for my diagnostics. Thanks guys! read more

Brakes and oil change. Three family members come here. Steve and Haun are honest and always cordial and helpful. They never do any work that is not needed. I recommend these guys! Kazi read more

My wife asked me to take her Honda in for a timing belt. The staff was very helpful and got me an appointment within a few days. While I was waiting, they mentioned that the timing belt looked new and asked when my wife had had it changed. Sure enough when I researched I found out that a new timing belt was not needed. The mechanics honestly and quick heads up is most appreciated. I will be a life long customer! Thank you! read more

Was referred here by a friend when my former mechanic closed down his shop. Excellent pricing, didn't try to up sell me and they finished the job when they said they would. Quality of work and customer service was top notch. Very happy to have found a mechanic that I can trust with my cars!! read more

Great mechanic! Helped me to change the old catalytic converter in my car, he was fast and reasonably priced. read more

Very professional, fast, and friendly. I asked the techs a few questions and they were both knowledgeable and happy to answer. I had a tow hitch installed, oil change, and AC service. This will be my go to shop in San Diego. Thanks again Mr Auto! read more

MR Auto SD - Auto Repair Near Me - San Diego, California

Really impressed with my first visit to this shop! Certainly won't be my last visit! Brought my beater in for an oil change and transmission fluid change. It's an old car that certainly has some issues that need to be addressed, but they didn't try to scare me or upsell me into additional services/repairs. They did what I came in for. No fuss. No drama. On the day of my service, I had called ahead to ask if they were available to which they answered yes and invited me down. However, my mistake for forgetting to ask how long it would take. I had a prior engagement I had to get to. When I arrived I inquired about the length of time for the service and told them I could come back understanding that I hadn't told them of my time crunch. Without hesitation, they accommodated me and got my car serviced ASAP and I was able to make it out in time. Very happy. Definitely would recommend them for your car needs. read more

Excellent, straight-to-the-point, and transparent service. Had an issue with battery and dead alternator (turns out battery was okay, just a dud alternator), told me exactly what they thought was wrong and how much it would cost to fix. They were promptly able to fix it within a few days. Parts and labor matched the market price. read more

Super happy with my experience here. I connected with the owner on Yelp and was able to get an estimate from him and he explained everything he would do upfront, no nonsense, no overselling- they are straight shooters here. Where there were alternative options, he talked me through them so I could decide how to proceed. Price was extremely fair and they were super nice and accommodating with timing, and finished the job quick with updates. Would not hesitate to bring my Volkswagen GTI here again. read more

Very excellent team here, they fixed my AC quickly and efficiently and the price seemed very fair, would definitely go back if I ever need any more help! read more

I bought a CAT shield online for my Prius. I made a same day appointment with MR Auto SD. They were able to install it in less than an hour. Their prices are reasonable, and they have great customer service. 10/10 read more

Came here last minute on a Tuesday afternoon after Autozone deemed it a mechanic-level issue AND after finding out that the other 2 mechanics down the road had a 2+ hour wait time just to get my client's tail light checked out (ridiculous!). Mr. Auto SD was able to get the car checked out, diagnosed, and fixed in about an hour. I believe the diagnosis cost $29 (I can't recall) but I think it became tied into the cost of labor which was $49. Scored a discount for checking in on Yelp. The waiting room has a water dispenser, complimentary Teeccino, and peanut butter cracker sandwiches. A huge thank you Mr. Auto SD for introducing me to and offering high quality tea like Teeccino, because I am now a fan of it! It's sooo good! Anyway, the employees were honest, efficient, and professional. I'll definitely refer others and return if I need car troubles fixed. read more

MR Auto SD - High quality Teeccino! Oh, and peanut butter cracker sandwiches. - Auto Repair Near Me - San Diego, California

I recently purchased a car from a friend with some known issues to fix and he had previously gotten a quote from MR Auto. When I called they sounded like they were immensely busy with all the repairs that have built up since people haven't been driving as much but was now ramping up again. They were upfront about the cost and made sure to confirm prices to make sure the quote hadn't changed to drastically seeing how parts are supply chains are still feeling some pandemic effects. In the end the cost of repairs was fair and the work was done in a very reasonable amount of time with no problems. I think i may have found a new place to get automotive work to be done! read more

Came in with our 2014 Subaru Crosstrek, check engine light and other issues popping up on the dash. Also needed an oil change and one of the headlights fixed. Explained the situation and the gentlemen working asked questions about our issues in detail. They explained that they needed to do a diagnostic on the vehicle. They quoted us and we found everything, even the synthetic oil change, a reasonable price. We took our car around 11, had no appointment, so we dropped it off and it was done around 4. When we went to pay, everything was even more reasonably priced. They gave us the form that explains everything that they did. Very happy with the outcome and glad that there were no major issues with our car! Bring your vehicle here! No matter the brand! read more

My 2011 Honda Civic's A/C stopped blowing cold air last October and I was holding off on repairs due to the initial quote I received from the dealership. I decided to go with MR Auto SD because they were located near my office and their quote was nearly half of what the dealership quoted me. The repair also includes a 2-year or 24,000 mile warranty - this sealed the deal. I arrived on a Thursday around 9 AM and was greeted by Hao. He went over my quote and told me my car would be ready in a few hours. I had asked Hao to also check to my brakes needed to be replaced. He called me 30 minutes after I left to confirm that there were no issues with my brakes. Hao called me at 2 PM to tell me my car was ready. When I arrived, he told me they also pumped air in my tires to the correct level. I had a great experience at MR Auto SD and will visit them for any future car issues I have. read more

I bought an old Buick for my big German Shepard because he was getting fur all over my new car. I was having some problems with the Buick so I used Yelp to find a mechanic. After several responses from auto shops, I decided to use Mr Auto SD because he had a slot open and his ratings were great. He was responsive and kept me updated on the status during the entire time. I dropped my car off at 10:40 am today and received a call that it was ready at 3:49 pm! I was very impressed at how efficient they were and even more impressed that my car was running better than when I first bought it! I also received a discount for checking in on Yelp. Huy was awesome and kept me apprised at every step and also showed me what they had to replace when I picked up the car. He took the time to explain the issues, which I really appreciated! Im so thankful that I now have a repair shop I can trust and I will definitely return. Great job, Huy! read more

Gave them all the information of what my car needed, they said they would beat my original quote of $2300, made me go there, wait 30 minutes just to tell me that it would be $2500 instead of the $2100 they had originally stated so wasted my time read more

Had our 80K mile service done on our Kia Sedona. Needed brake pads and rotors too. Work was done well and professionally.

I go here for any car related services that I need. Pricing is good, everyone is so nice, they take the time to explain in detail any questions you have about your car. Highly recommend coming here ! read more

I brought in my car, and found out the taillight was an extra part I had to buy. They walked me through it and hopefully it gets fixed soon. Very open and concise with the info given, looking forward to having them help me get this problem over with! read more

Came in for new brakes and rotors. Company was quick to get the parts and got the work done the same day. Have no complaints. Thanks Mr Auto SD! read more

Reached out to these guys on Yelp for a quote on headlight bulb replacement and they were very kind in telling me which part to purchase and how much they would charge to install it. I bought the part on Amazon walked into their shop after work one day without an appointment and they were able to help me within 20 mins I was out of there. Great service, great prices and friendly staff! Just wish their hours would be extended past 5PM or with a weekend option. read more

There are sooooo many car shops out there and just trying to find one that is honest and reliable is a nightmare! Most of the time it's trial and error. This place was highly referred to me. I'm out doing some running around one morning and just got on the freeway when I lost power to my steering. That was pretty scary and it took a lLOT of elbow grease to maneuver my car off the freeway and to drive it to a parking area. So AAA took about an hour to get to my location. They recommend a car shop that they are affiliated with that was located not far from Mr. Auto SD and said that being a AAA member I would be seen within the hour. I called and was told they wouldn't be able to see me until the next day. I needed my car and Mr. Auto SD was able to get me right away. They replaced 3 things which included a belt that snapped. I left my car at around 1 pm and picked it up at 5 pm. That was about a month ago. I have had no problems regarding that repair. I am very satisfied with the cost of the repair. I feel it's fair and the employees are very friendly and helpful. For any future repairs I will definitely go back and would have no problem recommending them to anyone. They are located in a business park in Sorrento Valley. read more

MR Auto SD - Finally! A fair and honest car shop. - Auto Repair Near Me - San Diego, California

After communicating with Vu on this platform about pricing, I found their prices reasonable and he seemed generally friendly. I called this morning to make an appointment. I'm not sure who answered the phone but after simply asking if they had availability today I was met with a bad attitude and was hung up on. I understand these are tough times due to the pandemic but seriously, whoever is speaking to customers needs to work on customer facing interactions. I don't typically write these negative reviews but I don't like being hung up on. I'm sorry, but MR AUTO SD lost my business today. read more

The most honest and genuine mechanics I've been to in SD. Never up charges me and keeps md updated throughout the entire process. Highly recommend for the price and quality of work. read more

SOOOOOO... I walk in and THESE DUDES all look like guys I grew up with... and I don't mean that in a good way... LUCKILY, these guys were WAY better than the scummies I knew... (Sorry Allan)... anywho... these cats were helpful, honest and super responsive, with GREAT customer service. Now-a-days, people have a LOT of options to get, and do... pretty much ANYTHING! That competition is what helps bad businesses sink... and keeps the good ones afloat. MR Auto is one I hope keeps on floating for a long time! So... Meh... I might go back... Just kidding... my check engine light just came on a few months ago... I'll be back soon. read more