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MPS Mustang Auto Salvage

1.0 (1 review)
Closed • 8:00 am - 5:00 pm

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5 years ago

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Bimmers South

Bimmers South

(7 reviews)

My vehicle had a tailgate issue which after multiple trips to the dealer was still unresolved. So…read moreI left it with Tyler at Bimmers South and he stuck with it and was able able to diagnose the problem and come up with the fix - everything works great now. After the repair was complete, Ginger was very helpful in meeting me and allowing me to pick up the vehicle during non-business hours. The price was very fair, too. I recommend their service department.

I've taken my 325i to this shop twice, once in late 2015 and again last week (June 6). My first…read moreexperience was quite positive: the man at the desk was a bit gruff, but honest and straightforward, and it seems the work was done well. So I felt good about bringing it in again last week to deal with an AC issue. Unfortunately, this visit did not go so well. The man I had dealt with the first time was nowhere to be found. I told them about the AC problem, and they seemed to acknowledge it. I mentioned my AC problem again when they phoned to recommend a few other service items (which I accepted). When I picked up the car a few days later, however, the AC issue had not been addressed at all, and in fact the staff seemed completely unaware of it. Since it was late in the day, and I had already returned my rental car, I took the car anyway. When I phoned the next day to complain, the guy made no attempt to understand what I was talking about, and instead flipped through his notes to explain how he was not responsible. This was incredibly annoying: on reflection, I see that the shop never tried to understand what I was experiencing when I drove the car. Surely that is key to customer service in a repair shop! To top it all off, the guy never gave me a paper receipt, promising instead to send it by email. Three full business days later, plus a weekend, I still have not received it. I am not sure whether to put this down to incompetence, or to a reaction of petulance after I expressed my annoyance on the phone. In either case this is utterly unprofessional. I will never visit this shop again if I can help it.

MPS Mustang Auto Salvage - autopartssupplies - Updated May 2026

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