I've been in VA for about 3 days and I'm so glad I stopped here for a really late lunch/early…read moredinner! Small and quiet spot tucked at the end of the shops and it was perfect. Of course I ordered their signature oxtail dish with cabbage and it was so flavorful and tender. The tea was the perfect complement beverage hitting that sweet spot with so much savory flavor from my meal. I ate a little over half my meal and asked for more rice and cabbage to go so I'd have a full lunch tomorrow. Even added a couple jerk chicken patties to go. The food was delicious and the service was top notch as well. I was surprised that all three women working the front used my name throughout my meal. I wasn't there too long but it was very much appreciated. It was a great experience and I hope that everyone stops in while shopping or just because it's so good.

I'm sorry to write this review but you should be prepared if you decide to eat at either of the two…read morelocations here at the outlet. The two locations have different menus. So if someone in your group wants the jerk chicken and someone else wants the tacos... split up. Now there was a red flag but we ignored it. 'Jamaica' was spelled incorrectly on the sign in front of the outside location. SMH. We ordered the jerk chicken and beef patties from that location. The jerk chicken is NOT AUTHENTIC. It's a baked chicken with some kind of sauce on it. It's good baked chicken. The meat fell off the bone but it was absolutely not jerked. The steamed cabbage had zero seasoning. They were out of rice n peas. The staff STRUGGLED when I asked if the beef patties are made in house. Regardless, the filling was light and it wasn't that tasty. I only had a couple of bites. From the food hall location, we ordered the shrimp and chicken tacos. We were the only customers but the food took 15 minutes. The staff making the tacos had an entire conversation with her co worker while talking over the food. Serving spit with tacos is nasty work. She also kept taking the food to the back for some reason. Then she got irritated because we had the audacity to ask if the food was going to be ready anytime soon. Finally got the tacos, thrown in a bag. No napkins, no forks. Given the unnecessary drama, we left those tacos on top of a trash can. Just couldn't trust the staff enough to risk eating them. I will never go here again.

I ordered Mac n cheese and meatloaf. The prices are pretty reasonable. But as for the food, it…read moredidn't feel like restaurant quality. I'm picky about meatloaf, but I gave it a try. The meatloaf was a decent portion, but very bland. The ketchup helped it somewhat. The Mac and cheese was bland as well but it was cheesy, so I was ok with that. The texture and everything was fine. I wouldn't go out of my way to have this again, but if I'm in the area and wanted something , maybe. A little seasoning would probably change the experience!

I fully support Black-owned businesses, but that support should not come at the expense of good…read morecustomer service. Regardless of the challenges a business may be facing, customers come in expecting to feel welcomed and to receive the product or service they're paying for. Everyone understands that mistakes can happen, but how those mistakes are handled makes all the difference. Customers should be treated with courtesy, respect, and appreciation. A positive experience encourages people to return and recommend the business to others, while poor service can quickly lead to negative word-of-mouth. I wish I could have experienced that level of hospitality myself, because I truly wanted to support the business. Unfortunately, my experience was disappointing, and it reinforced how important customer service is. Great customer service is one of the strongest ways any business can build trust, loyalty, and long-term success.

Aug 14 2026 Food-…read moreordered two stew chicken dinners, side of plantains and cabbage. The food was flavorful and just ok. The cabbage was high in sodium. Service- polite, yet the waiting to be served was painfully slowwwwwww and hot. Ambiance- the kitchen was filthy the floor looks a mess, no one washed their hands, a man was cooking outside on the grill, came inside and went straight to the stove and started cooking. He was sweaty and didn't wash his hands. No one's hair is covered. And there was NO AC in the entire place they had fans blowing hot air. This business has GREAT potential if they reimagine the management of the business. As a business consultant, may I suggest hiring a cashier to take the orders, hire a dishwasher or two (cross train one of the dishwashers or cooks), and add atleast 3 more cooks not including the 2 owners. You need someone or everyone to clean that kitchen before you get reported. And add AC. I want to see your business succeed, you need change and quickly. With these changes you will increase your profits and clientele tremendously. Happy to help you

Very small shop, I didn't see a sit down area. The food was delicious the ox tail was so tender and…read morethe chicken is grilled so it compliments the sweetness from the jerk sauce. The sides were good my favorite will always be the rice and peas and cabbage. We were well greeted and welcomed.

I got the Oxtail Rasta Pasta. The oxtails were really good. Nice and tender and seasoned. I…read moreprobably would have enjoyed it more if I would have just gotten oxtails and not the pasta. I was looking for peppers and some sort of vegetables in the pasta that weren't there and all of the cheese kinda took away from the flavor. I would try it again, but not doing the pasta, just the oxtails.

I ordered the Jerk Chicken Rasta Pasta and Beef Patty w/ Cheese . Both dishes were well seasoned…read moreand flavorful and the beef patty was fresh out the oven. This was my first time having Rasta pasta and I loved the spice and peppers

The oxtails here, i thought would've been more flavorful. I'm Haitian so Caribbean seasoning is…read moresomething I'm always use to. But it was okay of course. The service was good as well nothing too busy to accommodate for customers. The ambiance was a vibe too so everything was good.

The food was really good, even the Mac was good lol. The service was good, had a cool interaction…read morewith the owner and he suggested what to get even though I was gonna get that anyways lol. It was a nice clean place

This was my first visit and it recommended to me. I felt like the pieces of oxtails were all…read moreknuckle sizes so I was disappointed. The cabbage and rice and peas was very bland. My friends come here frequently and when I showed them my plate they were even disappointed. I may give it another try since I did like the customer service once I arrived.

First, let me say I'm glad there's a full service Caribbean restaurant downtown Portsmouth. It's…read morebeen a long time coming. from what I was told the owners of this establishment used to own hummingbird in Norfolk. so like any other spot you got to go with Old faithful. jerk chicken rice and peas with cabbage. now I wanted the chicken patty but they didn't have any so I got a beef patty. all I can say is they will have and see a big chunk of my money every week. The jerk Chicken was perfect. nice heat even though I'd like a little bit more. the rice and peas were top notch I can't complain at all. I'm happy with what they did with this particular spot especially if you knew what it was prior. it looks real nice on the inside. they have a nice bar and plenty of seating... I think the next thing I'm going to try is the Escovitch Snapper...

Went on friday, it was mildly busy but the cashier was very sweet and my food took about 10-15…read moreminutes. The food was amazing as well, i highly recommend one of the pasta or entree dishes.

My husband surprised me by ordering dinner from Jam Café because I've always wanted to try this…read morecuisine, but every time I've called before, they were closed. I was so excited to finally try it. Unfortunately, the experience was extremely disappointing. When my husband got home with the food, we realized one of the dinners was missing. When he called the restaurant, they went back and forth with him, insisting he had the item and confusing it with a veggie tray. It was very frustrating and unprofessional. I drove all the way back from my home in Chesapeake to resolve the issue. While there, I also returned the glory greens because they were clearly not fresh or properly prepared. I asked to swap them for cabbage, but the cabbage wasn't fully cooked. After waiting an additional 10 minutes, they asked if I would prefer a refund instead. I then had to wait another five minutes just to receive the refund. Throughout the entire interaction, the staff was rude and showed no empathy for the inconvenience -- especially considering I had to drive all the way back after my husband had already brought dinner home. Overall, this was a horrible experience, and sadly, the food was even worse. I truly wanted to love this place, but I will not be returning

The portions that you for the oxtails should be more than three for the price charged. The service…read moreis great-but that is reason I have not gone back.

The food is amazing! Every bite was flavorful and cooked to perfection! I highly recommend this…read morelocal spot. And they cater too. I will be back again.