First of all, I had a hard time finding the place. There was a Halloween shop downstairs and I had…read moreto come upstairs. Found a very big footprint and a very good selection. I needed to get five Sparks basketballs. They had one on the floor and the others in the back. I think they need more people working there. There were people at the checkout, but upstairs there were really only two people, and that's not enough for a large footprint and inventory questions and things like that. Other than that, Dick's was a very good experience.

Very Disappointing Customer Service Experience…read more I had a very unpleasant experience with a member of the leadership team named Billy during a recent visit to the Dick's Sporting Goods at Del Amo. I attempted to return a pair of youth cleats that were still in new condition. They showed no signs of wear on the soles--only a small amount of dust from my child trying them on briefly on a dirt field. The cleats were black, making the dust more noticeable. I purchased them just 27 days earlier and had my original receipt. According to the return policy printed on the receipt, returns are accepted for items in new condition. Billy immediately refused both a refund and even a store credit. Because he was the acting leader, I requested to speak with the store manager. Billy seemed reluctant to involve the manager, but I insisted. Store Manager Val inspected the cleats himself. He explained that worn shoes are generally not eligible for return, but after examining the cleats and confirming they were still in new condition and within the 30-day return window, he approved a store credit. What disappointed me most wasn't the policy--it was Billy's customer service. Throughout the interaction, he had a dismissive attitude, made very little eye contact, appeared irritated whenever I asked a question, and showed no interest in resolving the situation professionally. Those are qualities I would not expect from someone in a leadership position. I appreciate Manager Val for taking the time to inspect the item and applying the return policy fairly. Unfortunately, Billy's approach made what should have been a simple return into an unnecessarily frustrating experience.

Play It Again Sports. This place name serves it well. Play it again. This is a great opportunity…read morefor people like me who like saving money and not paying full price right there. I come here for volleyball. They have a nice selection. It looks like they have baseball and things, but they have volleyball too, go play, gym balls. It's just such a nice selection and a variety of different things as well. But yes, enjoyed it.

Large selection of equipment, went in to see if they would buy some of my extra gear but they only…read moredo consignment. Wanted to just sell some unused gear not deal with waiting for consignment items to sell. Will have try some other businesses.

Nice clean ambient and good customer service will be going back for future purchase. K h h g g g gread more

I came here looking for the nike hood mask. And this boy over the phone told my son the mask was…read more25. When my son went to the store it was 45$ my son didn't have enough and the asian worker at the register told my hispanic son if he even plays sports and what was he planning to do with it anyway and laughed in his face suggesting he was going to rob a store or something. If my son wants to wear his muscle shirts and his baggy clothes out he will stop stereotyping these kids.

Dick's Sporting Goods is Dick's Sporting Goods, if you know what I mean. Any Dick's you go into,…read morethey always are offering very similar items. Some locations have a little bit more of something specific than another location may have, but it always feels very much the same the moment you step into one of the stores. This location is no different. Located right off of PCH in El Segundo, this business is fairly easy to find. It's near the back of the shopping complex, if you're looking for it. As it is such a large shopping complex, with a lot of different businesses, they have a super large parking lot, so parking should never be an issue. Once inside, what you'll find is the sporting goods and the activity goods that you would expect to find at Dick's. They have a little bit of everything. For the very astute professional, in the various sporting fields, they may not have the exacting item that you are looking for. But, for the novice in any field, they pretty much have something at least to get you started. Of course, they have tons of activewear, shoes, sunglasses, all of the various needs for all of the various sports that you can think of. It's just as simple as that. The staff here are all super nice and helpful. They're happy to guide you and help you with any need you may have. Overall, if you need some sporting goods, and you want to get it at a one-stop location, this is your place to do it.

This Dick's Sporting Goods is either seriously understaffed, or the employees on the floor have…read moremastered the art of disappearing. When you actually need help, good luck finding someone. And, like just about everywhere else these days, the prices are high. If I'm going to pay premium prices, I at least expect to be able to find an employee when I need assistance. The store itself is fine, but the customer service definitely needs improvement.

Safari and his staff his wife and all the guys are awesome. They are very knowledgeable in all…read morethe sports which they cater. Full selection of tennis rackets, strings, accessories bags and surprisingly very good selection of apparel. If you want to find something in tennis or pickleball they've got it. Stringing onsite with fast turnaround. I bought two Wilson RF01 Pros from them. they always have multiple of the same racket for serious players. They let me weigh the frames to make sure they matched and use my balance board so that I could customize them to my spec. Great people great service good atmosphere excellent selection. They always have things in stock that's the key. I've been coming here for more than 20 years.

incredible store! great products. staff was very helpful and nice. locally owned!!! very nice…read moretennis rackets.

Kazumichi, is one of the most amazing people I've ever met. We spent 2 hours talking and it was…read morewholesome i learned a lot from him. My time with was more valuable then the merchandise itself. However, for customers seeking to purchase gear. I would advise to purchase from Winning Japan. Kazumichi, won't have gear at this time and i don't want to speak for him but at this point in time he doesn't want to meet anyone anymore due to personal reasons. He won't have inventory available and he doesn't want you to waste gas visiting him. However, this doesn't mean you cannot reach out and contact him yourself through email.

I rarely give out a 1 star review unless I feel like the business truly deserved it, but this…read moreexperience was completely unacceptable. 6 months ago, I ordered 2 pairs of winning gloves. The website stated the items were on backorder for 5 months. After waiting out the 5 months, I emailed winningUSA for an update, but they never replied to me. Since I paid using PayPal, I eventually contacted them to open a dispute just to ask about the status of my gloves. Finally winningUSA emailed me back. Instead of offering an apology or an update, they told me that because I open a dispute, my order was being cancelled and I was officially blacklisted from ordering from them again. I honestly couldn't believe it. I paid a thousand dollars just to get treated like a peasant. I actually like winning gear, but this behavior was completely out of pocket. I hope they change how they treat their customers in the future. If you are thinking about ordering from them, be prepared to buy your item and wait who knows how long to actually get your glove assuming they don't cancel your order first.

Their Mountain Maker pants are what my granddaughter wears and rotates between them during the…read moreschool year. They're not inexpensive, but they're well made and must be comfortable for her to request them. I needed some assistance over the phone today and had excellent service by both the Manhattan Beach store associate who answered the phone, and by the associate at their 800 number. My husband has an REI account and earns rewards with purchases. I highly recommend them.

I went as usual to the REI re supply version next door as I always do Used in good condition is…read morethe way i was taught than adding to the landfill as my mom put it I thought she was just being smart and saving money It was the 60's I went in to see if I could find a backpack that is a good fit I found one of each yet make yet a bit on the eni meine miney mo thing was not working out My experience happened when I believe his name was Roman Hat longer hair artsy kinda cat came He nailed the choice right away for me Roman went on to load the pack and dial it in for me with such detailed instruction as he knew every feature of the pack Roman truly is one that is knowledgeable (as all my experiences at the store or the used store) and enjoys his job and helping What I do not get and blows me away every-time I am in there is the abuse of the return policy "reason for return" used twice did not like it Then it is returned with used twice "scuffs, light soiled and pet hair" It was used Keep it What is wrong with people Thanks Roman I will be back Better not hide when you sea me I was a PITA

Saw some shoes for my daughter online and it said I could pick them up at Champs at Southbay…read moreGalleria. I called to ask if they actually had them there so I could come see them. The girl said yes. I verified. You have them there right? I want to come see them and buy them. She said yes I'm looking at them. I get there and they don't have them. They say I can go to Culver City. Yeah That's why that mall won't last and the brick and mortar stores are closing. Bad service. I am forced to shop online which I should have done in the first place before wasting my gas and time.

I've been to this Champs twice. Once to pick up a raffle ticket for the Retro Jordan Bred 4's and…read moreanother time to pick the shoes up. This Champs is very much like any other Champs that I have been to. What's different though is how they handle their shoe raffles. Like every other store that holds raffles (not just Champs), they give you a call and you need to pick up the phone or they move on to the next raffle winner and you are out of luck. Anyways, they gave me a call and I picked up. Here's the strange part. I was ready to hang up after hearing the guy tell me that I had won but he went on to say that i needed to tell him what time I was coming in to pick up the shoes because I only get an hour window to pick them up (it is my understanding that this recent raffle had the same rules for all the stores which stated that shoes could be picked up from 8am-6pm) Next he asked for my ticket number (i've probably entered 30 raffles during the year and NOT ONE has asked for this). When I told they guy I'd just bring the ticket when I came to pick up the shoes the following day, he said it was a problem. He then wanted my drivers license number, DOB, and address since I didn't have the ticket on me. WTF!!

Today I went Dicks sporting good & they didn't have what I was looking for so I went to Big 5 ,,1sr…read more& foremost the wonderful staff member greet me very professionally & assisted in me finding the items I was looking for might i add grea value i wish to thank Karmalynne & the Manager David for all there professionalism & awesome customer service thanx again Big 5!

The El Segundo location of Big 5 Sporting Goods seemed to be more of a miss than hit in this visit…read more Though I arrived with almost an hour still left before closing time, the staff seemed to maybe want to already be on their way out. Several loudspeaker announcements of, "We will be closing soon," rang out, even with 45 mins left available. Many of the racks were out of order and rather disheveled. I was also saddened to find that many items were sold out in needed sizes, with only larger sized items still available. One item that I needed was a small wrist brace, but only one was available in that size with the others available in Large. I did find that the brace was good for the value, but was still put off by the state of the store. Also, the staff was chatting around the floor a lot, leaving me waiting at the register for several moments without assistance. Hopefully next time will be better.

i stopped by just to hang out for a bit and add some stuff to my binders. while digging through the…read more$1 bins i found my teams goat! von miller. very nice team very, knowledgeable, and very respectful. i didnt stay long because i had some other things to do and it was fathers day. i will be coming back to purchase and get some new cards. thank you everyone there for your houspitality.

Kevin at Bullpen HQ was largely helpful in helping me properly store, seal, and contain…read morefreshly-pulled Pokemon cards that were to to be given as a gift to my sister. Personally, I'm a completely oblivious tenderfoot when it comes to card collecting. As such, as I am a novice, Kevin, a former educator, carefully explained how to care for and effectively maintain trading cards, from the first to final steps. All of Kevin's consultative help was given to me at zero cost. He did it out of the goodness of his heart. I'm grateful to the Bullpen HQ team for their immense help.