I had a good time here at this hotel. We were checked in for several days. It did get busy with…read morekids running around and riding up and down the elevator leaving behind puddles of water everywhere but it was a good hotel. Breakfast was included and there are a lot of places to eat within walking distance including a starbucks.

I had a four night stay at this property recently and I found it to be a great place to stay. Clean…read morerooms, attentive staff, nice amenities, this place has it all. It's conveniently located close to Aksarben with tons of places to shop and entertainment venues to boot. The breakfast was great and they made changes daily just to keep it interesting. The parking was good, the front desk staff attentive, and they have snacks available 24-7 behind the front desk. There is a fitness center with a pool and a hot tub. The fitness center is well equipped and fairly large.

It was cheap and I was grateful I could bring our cats when our AC decided to stop working during a…read moreheat wave. The girl working the morning I checked in was rude and really didn't want to be there. Seemed annoyed when I had questions. But the guy who was working the morning I checked out was super kind and helpful. My biggest complaint would be the AWFUL smell of the entire building and rooms. It made my clothes stink, our snacks stink, everything was gross. The AC was cold which was nice but there's a pretty bad moisture issue and everything in the room felt damp including the sheets and mattress. Honestly you get what you pay for.

It was good convinient and had a big varioty of stores olacra the eat and the price was very…read moreaffordable

Clean spacious rooms every time. Great amenities and I love the walkable area with lots of…read morerestaurants. I also love the connected covered free parking especially in bad weather. Wish there was a hot tub but no biggie. Haven't had dinner there but breakfast is always hot and fresh. Had the steak and egg quesadilla this morning and it was very tasty! Will be back

Behind the hotel is a gigantic parking garage where you and any locals can park at no charge…read more It's a life saver. You're a short walk from a number of bars and restaurants. UNO's arena is close by. Dundee, the Old Market, the Omaha Zoo, Benson and even Werner Park, where the Storm Chasers play, are a quick car ride away. I liked the large clean room with a comfortable bed, flatscreen tv and cable and a ton of plug ins for my electronics. The staff was pleasant. The main floor features a small meeting room, a business center, a pool and a bar, which is open during the evening. I didn't look into whether a continental breakfast is served. I also didn't see a workout center.

Staying overnight a couple of days for business and was glad I chose DoubleTree. The staff have all…read morebeen extremely nice! They were very quick at checkin and accommodating to give me a room where I could easily access and keep an eye on my company vehicle. The rooms are nice, spacious, with a comfy bed, and arm chair. The area seems nice. Several nice restaurants nearby. Or the hotel has in house dining and a very nice bar. Probably one of the nicer bars I've seen in a hotel. This will be my go-to hotel to stay at while in town!

First time coming here, wanted to stay in Omaha for the night, this place had tons of parking and…read morethere's plenty of things to do in walking distance as well. Staff was really friendly, checking in was easy I did see a few cock roaches on the way to the room. Thankful for a first floor room too. Rooms were okay but I didn't like the hook style locking system in the bathroom. No complimentary breakfast but you get free cookies. I would love to come back and check out the pool. Overall, fair hotel

We had a great stay, but what really impressed me was the level of honesty and customer service. I…read moreaccidentally left an entire laundry bag of clothes in our room, and before we even made it home the hotel had already emailed us to let us know they found the items. They shipped everything back to us right away. Over the years I've lost plenty of things at other hotels--and even when I call, I'm usually told they can't find them. So I was genuinely grateful and happy that this hotel reached out so quickly and made sure our belongings got back to us. Exceptional service!

I just had one of the most disappointing customer service experiences with Tru Hotel by Hilton…read more I originally booked a reservation at the Tru Hotel in Omaha but later realized I actually needed the Tru Hotel in North Platte. I called to ask if they could simply switch my reservation to the correct Tru location. The representative said no--that the only option was to cancel my Omaha booking, charge me a one-night cancellation fee, and then rebook me at the North Platte property. I asked to speak with a manager, and was connected with Daniel, the Front Desk Manager. Daniel repeated the same thing: Hilton's policy required me to pay a $150 cancellation fee, even though I was still planning to stay with Tru at a different location. Here's the part that makes no sense: If they had waived the fee and transferred my reservation, they would've kept my business. I would've rebooked at Tru in North Platte, paying around $460 in total. Instead, they chose to enforce the cancellation policy, charge me $150, and lose a loyal customer. They essentially lost out on about $300 and future loyalty over a rigid policy. As soon as I hung up, I booked with another hotel--Avid Hotel in North Platte--which was newer, less expensive, and happy to have my business. To Daniel: following policy at the expense of common sense and customer loyalty is a short-sighted move. You didn't just lose a 3-night stay---you lost a customer. Lesson learned: Hilton may be about policy; I'll stick with hotels that value people.

I'm not sure how this hotel landed at 9.4 stars on Expedia. The front desk woman was unfriendly…read more The hotel room we reserved smells very unpleasan/foul, like a men's locker after a football game. the refrigerator is "kind of" clean. the kitchen surfaces are all visibly dirty. silverware is dirty. Bathroom smells like urine. Bathroom is dirty. - Unacceptable - I don't intend to tarnish the brand, but I have travelled 10+ years for work, and almost every time I have an issue with cleanliness, it's a Hilton hotel - Breakfast was awesome, minus the little empty coffee station that filled my cup with coffee grounds

Nicest "regular/domestic" hotel we've stayed in in a long time, if ever. Everything was clean, up…read moreto date and hands down nicest continental bfast we've ever had! Our room was HUGE, had sheer and blackout electronic shades, dbl headed shower, TV had a bunch of apps, full studio kitchenette, and front desk staff was very friendly as well! There was a lobby with pool tbl and other games, books, a huge TV and all diff seating like tuck away, hanging basket seats, a gigantic wrap around couch..... Stayed July 14, 2025 on our way from WI to CO. Oh and VERY reasonable! We like this chain in general ,but this location was top notch!

We stayed at this hotel 6, 2021. Overall, we were happy with our stay. It was clean, well lit, and…read morethe staff was very friendly. There is no odor of smoke that you can have when people try to sneak one in. Our room was in good repair, there was no mildew on the bathtub or shower which often happens no matter how clean the room is, there was no outside ambient noise which can often be problematic. The only reason that I gave four stars is an issue that we had the day we checked out. I booked this location was it advertised to have hot continental breakfast starting at 6 AM. My husband and I we're down at 6:30 to find it nothing was there except for the juice machine. When we asked the staff what was going on in regards to breakfast, she said she was running late and it would be at least 20 minutes more. Since we needed to be on our way, we ended up grabbing breakfast at Dunkin' Donuts.

There were ants in my room and the beds were too hard. They did have a good hot breakfastread more

My coworker & I just stayed 3 nights here... we travel a lot for work & have stayed here multiple…read moretimes. The rooms are always clean, comfortable beds, friendly staff, & hot breakfast at this location. Everything you expect from a Hotel. I normally don't leave reviews but this stay the staff went above & way beyond the normal. Lynette, Ashley & Bobby were all amazing. Lynette even let me use her personal refrigerator. Definitely recommend this Hotel! RBA

I stayed at Comfort Inn & Suites Omaha Central, 7007 Grover Street…read more The hotel location is okay and the building has potential, but my experience raised a lot of concerns. At check-in the front desk agent tried to charge me $30 for early check-in, then changed it to $40, then back to $30 -- it felt arbitrary and unprofessional. She also claimed I had two reservations when I only made one, which created unnecessary stress. During my stay I noticed the same agent laughing when I walked by or used the elevator. That behavior made me feel uncomfortable and disrespected. To make matters worse, my room didn't include a refrigerator or microwave, amenities I expected based on other stays at this brand. There was no mention during booking or check-in about them being excluded. I hope management addresses the staff conduct and clarifies which rooms include basic amenities so guests know what to expect.

When the first set of doors opened, we were met with a lovely scent, perhaps sandalwood. The lobby…read morewas nicely decorated for the season on entry and we found staff to be friendly. They acknowledged loyalty status & provided a snacks inside of a seasonal goodie bag. The effort definitely showed. On existing the elevator, the scent changed drastically. Stale cigarettes from decades ago would be my guess. If they don't have smoking rooms, they need a major overhaul to get that stench out. If they do have smoking rooms, they need better separation for the non-smoking rooms. The room was cleaned well & the odor was less noticeable inside, while still faintly lingering. We had a standard K room & went almost immediately for the bed, exhausted. Which brings us to the bed... she was worn out. Not getting old, not starting to wear. I'm talking sit on the edge and slide to the middle before being swallowed up by this very beyond it's best buy date mattress. Lastly, the breakfast room is huge & had tons of options. We didn't look at them all. No bananas, tho... only apples. In all fairness, every property we stayed at this trip, regardless of brand, had no bananas. We had boiled eggs, scrambled egg-like substance that was loaded with veggies & the hubs had a waffle. Coffee was drinkable. For under $100 to crash, it was acceptable. I'd prefer they raise the rate & get new mattresses!

The day manager was so incredibly rude it really ruined my day. I even complained to corporate but…read morego no response. The only saving was the guy who dog sat for me for an hour and why I left 2 stars instead of one. Him and the two friendly employees who are probably now fired because they called out the managers attitude. I know one guy did the breakfast and his ex-wife I think was housekeeping. The pool was closed via sign on the front desk. If it had been mentioned on the website (pool being why I chose here), I would have looked elsewhere. The furniture in the lobby was grimy. There were stains on my sheets. There was some kind of construction going on I think? That's the only explanation for the dirty carpets. No wY would I stay here again

Mobile key was working (other Marriott properties I had issues with them not working ), but there'"…read moreare definitely some delay/lags which the brand needs to work on. Quick response to service requests Pretty clean. Not perfect, but better than most. Location, location, location. It will definitely be my go to place whenever I'm in town. One small complaint, the vanity mirror in the bathroom is too dim. I don't wear makeup, but for anyone applying makeup or needing good lighting for any other reason, you won't get it.

My experience at Residence Inn Aksarben was completely unacceptable and easily one of the worst…read morehotel experiences I've had. At check-in, I noticed I was not offered a room upgrade despite holding Titanium status. Because I had a meeting, I couldn't address it right away. Later that day, I spoke with Eric at the front desk--and that interaction alone guaranteed I will never return. Eric was rude, dismissive, and clearly uninterested in doing his job. Instead of assisting, he deflected responsibility, stating he had "just logged in" and implying I should have handled it earlier. He then brushed me off by saying he would "let them know" in the morning--completely ignoring the fact that upgrades are based on availability at the time of request. When I tried to clarify whether he understood Titanium benefits, his response was vague and borderline sarcastic. It was obvious he either lacked basic knowledge of Marriott Bonvoy elite benefits or simply didn't care. Either way, that level of service is unacceptable. To make matters worse, I was told at check-in that Titanium members would be charged $50 for a late checkout beyond 3 PM--this directly contradicts the guaranteed 4 PM late checkout benefit. Providing inaccurate information to elite members is not just frustrating--it reflects poor training and mismanagement. I travel frequently across several states and stay in Marriott properties often. I have never been treated this poorly or with this level of disregard. The combination of incompetence, misinformation, and outright disrespect from staff is inexcusable. I will NEVER stay at this property again and will actively discourage others from doing so. There are far better options in the area that actually value their guests and honor loyalty benefits.