I had a good time here at this hotel. We were checked in for several days. It did get busy with…read morekids running around and riding up and down the elevator leaving behind puddles of water everywhere but it was a good hotel. Breakfast was included and there are a lot of places to eat within walking distance including a starbucks.

I had a four night stay at this property recently and I found it to be a great place to stay. Clean…read morerooms, attentive staff, nice amenities, this place has it all. It's conveniently located close to Aksarben with tons of places to shop and entertainment venues to boot. The breakfast was great and they made changes daily just to keep it interesting. The parking was good, the front desk staff attentive, and they have snacks available 24-7 behind the front desk. There is a fitness center with a pool and a hot tub. The fitness center is well equipped and fairly large.

The Garden Grille and Inn was such a great dining experience and hidden gem in Omaha! Nestled in…read morethe Hilton Garden Inn, this dining experience was great and the service was impeccable. The staff is very friendly, prompt, and knowledgeable about the menu. Alex Guernaschelli's menu was also delicious and simple menu items were made to be surprising and delightful through the innovation behind their preparation. The seating was also super varied and spacious. I loved the natural light from the big windows, which really illuminated the space and made it extra inviting. I would love to come to the Hilton Garden Inn again even just to dine her. It was truly a five star experience!

Clean spacious rooms every time. Great amenities and I love the walkable area with lots of…read morerestaurants. I also love the connected covered free parking especially in bad weather. Wish there was a hot tub but no biggie. Haven't had dinner there but breakfast is always hot and fresh. Had the steak and egg quesadilla this morning and it was very tasty! Will be back

This is the worst hotel I've ever stayed in. The entire top of the window was COVERED in mold. It…read morereeked of musk and mold as I first walked in and then I saw the broken lamp right under it! Open wires near the bed and nightstand, stains on the floors that matched the blood or red/brown splatter on the duvet, dirty bathroom/hair on towels, and splatters on the walls. I moved rooms immediately and noticed the microwave and fridge did not work. That was not a big issue but the next day I had absolutely no hot water so while checking out I mentioned that and was told the problem was known and now fixed. Why wouldn't you tell your guests that of this known issue? The worst part is that management questioned me for pictures after I left even though I complained in-person, right away and they moved me. I expect this kind of treatment if I booked through a third party app but not when I booked straight through the hotel. I've included the last letter I wrote to Guest Relations. It was my third and final attempt to get any sort of recognition for the ill situation. I was awarded 15k points (that I probably will never use) before Veronica even contacted me. Management and guest relations couldn't care less about making things right with the customer. She definitely took my last paragraph seriously and did not respond whatsoever. I guess if they're ok ending it like this then so am I! Hello Veronica, Personally, I would have liked to see the situation handled a little differently by starting with a callback from the GM, Jason Johnson. To me, that sounds a little more personable than an email and I didn't think it would be too much to ask since you are indeed in the hospitality industry. However, I will gladly send you the pictures of what I have to help assess the situation. Of course, I do not have pictures of the microwave not working properly, the smell of the room, or the refrigerator and shower temperature. I do have pictures of the text interaction between my mother and Haley after finding the mold and wires, as well as the lamp and splatter on the duvet. I was in town for a funeral and to reunite with distant family that I have not seen in years so forgive me for not taking pictures of the mold or wires. I was more concerned with spending time with my family instead of worrying about the hotel room. Keep in mind that I moved rooms rather quickly because of Haley being so responsive in fixing the issues. She was an absolute pleasure to deal with and I hope she gets the recognition she deserves even with due circumstance. I appreciate the points even though I'm not familiar with them. We travel at most, once or twice a year so I'm not sure I will use them but thank you for offering something more than a cookie or breakfast. I understand in your position that you need to be wary of guests who tend to over exaggerate their issues or concerns but I never thought I would be questioned for pictures over such obvious issues in the room. I suggest speaking with the housekeeping and management team about the unsanitary conditions of room 236. If my young children would have grabbed those wires and been electrocuted we would be having a very different and difficult conversation right now. I am not happy with how this is being handled but I am also ready to put this behind me so please do not feel obligated to respond. If anything, I ask that DoubleTree by Hilton Omaha-Southwest 'DO BETTER' because this entire situation could have easily been rectified.

Staying overnight a couple of days for business and was glad I chose DoubleTree. The staff have all…read morebeen extremely nice! They were very quick at checkin and accommodating to give me a room where I could easily access and keep an eye on my company vehicle. The rooms are nice, spacious, with a comfy bed, and arm chair. The area seems nice. Several nice restaurants nearby. Or the hotel has in house dining and a very nice bar. Probably one of the nicer bars I've seen in a hotel. This will be my go-to hotel to stay at while in town!

Great location! Right off the expressway which put me within 15 minutes of where I had to go. Close…read moreto Walmart and Ross on case you need to shop for items left at home Sports bar restaurant across parking lot also coffee shop, liquor store, Caseys gas station and car wash. I thought the staff was friendly, hotel was spotless. Tru is connected with Home 2 Suites Lobby. Family friendly with nice pool and patio area with outdoor grill. Colorful lobby with games and plenty of seating. Definitely modern so dont look for notepads and pens. No bar soap or toiletry items in room not even a closet or extra blanket but I was told the staff would accommodate if needed. Plenty of fresh towels. There is a nice iron and ironing board plus mini fridge that really works. GREAT STAY!! Would definitely stay here again

Pleasant helpful hospitality experts working here! Clean, and comfy! Priced perfectly ! Front desk…read moregot some games for my son, was a great touch.

I'm not sure how this hotel landed at 9.4 stars on Expedia. The front desk woman was unfriendly…read more The hotel room we reserved smells very unpleasan/foul, like a men's locker after a football game. the refrigerator is "kind of" clean. the kitchen surfaces are all visibly dirty. silverware is dirty. Bathroom smells like urine. Bathroom is dirty. - Unacceptable - I don't intend to tarnish the brand, but I have travelled 10+ years for work, and almost every time I have an issue with cleanliness, it's a Hilton hotel - Breakfast was awesome, minus the little empty coffee station that filled my cup with coffee grounds

Nicest "regular/domestic" hotel we've stayed in in a long time, if ever. Everything was clean, up…read moreto date and hands down nicest continental bfast we've ever had! Our room was HUGE, had sheer and blackout electronic shades, dbl headed shower, TV had a bunch of apps, full studio kitchenette, and front desk staff was very friendly as well! There was a lobby with pool tbl and other games, books, a huge TV and all diff seating like tuck away, hanging basket seats, a gigantic wrap around couch..... Stayed July 14, 2025 on our way from WI to CO. Oh and VERY reasonable! We like this chain in general ,but this location was top notch!

This is Not an ADA-friendly establishment We intentionally…read morebooked this property and the specific room after reviewing the description of the handicap accessible bathrooms. The bathroom of the room we booked was described as having "Shower with hand-held shower hose and shower with built-in transfer shower seats." (These descriptions have subsequently been removed from the website, but we have screenshots. Curiously, when I called the 800 number during this stay, the rep told me that only corporate can change website items. The room we were assigned had only one grab bar, no shower chair of any sort (a built-in transfer chair was advertised), and no hand-held shower hose. We went to the front desk and asked for a shower chair, and the front desk person (who was doing his best to provide good service) was told by the general manager that they had no ADA shower chairs. The GM refused to talk to us and made the employee take the brunt of our frustration. The GM's solution was an old, dirty folding chair (We have photos) to place in the tub for my wheelchair dependent daughter to use. This is not a safe, ADA-compliant solution. We were told that the folding chair is the only shower chair available at their property. We were given a second room with a better tub and better grab bars, but the toilet seat was completely unattached on one side. When we reported it, they offered to move us again, which would have been the 3rd room they had us look at while finding an acceptable ADA-compliant shower. The next day, we went out to a hospital supply store to purchase a shower chair, only to come back to find the toilet seat fixed (thankfully) and a small, previously used shower chair in the bathroom. Good for in-shower use, but not a transfer chair for a wheelchair dependent person. Upon asking the front desk about the shower chair, the clerk (different from the evening) was unaware that one was needed or requested. We were thankful for the chair, but we then had to return the shower chair we had just purchased. The purchase of the chair and subsequent return took 2 hours of our day. We were not told by any associate that they had located a shower chair, apparently from storage. The parking in front of the hotel is actually arena parking and is well-surfaced, but there is a sign that says "Arena Parking Only." The hotel parking lot is beat up with potholes. The handicap parking is on the far side of the building, and the closest door to it leads to two separate flights of stairs. IHG should seriously investigate the blatant disregard for the needs of its ADA guests at this location.

In June 2026 our family of four checked into room 211 at this property at 10pm. Upon entering the…read moreroom the entire space smelled strongly of urine. The bathroom walls had brown unidentified drip marks near the toilet, the tile floor was sticky and soiled, and the odor was so severe our two daughters ages 14 and 10 experienced coughing and difficulty breathing. Our youngest was crying uncontrollably from the smell. When I reported this to the front desk the staff member acknowledged the previous guest had an accident in the room. Despite knowing this the room was placed back into service and assigned to our family without disclosure. The promised room spray never came. We called the front desk a second time about our children struggling to breathe and were never offered a room change. We lived in these conditions for two full nights with unclean bed sheets as well. The following morning I personally had to flag down a housekeeper in the hallway who had no knowledge of our situation. She only wiped the mirror and lightly cleaned the counter and toilet. The floor was never touched our entire stay. Additional conditions throughout the property included bugs and roaches in the breakfast dining area, what appeared to be blood on the elevator floor, a spider killed in our room, no towels in the pool area, and the Dove soap dispensers were clearly refilled with a cheaper alternative product rather than the Dove soap advertised. The General Manager Akash Chaudhari responded to our formal complaint offering only 25,000 IHG points and ultimately refused a full monetary refund despite our daughter crying and coughing uncontrollably throughout the night. A credit card dispute is now in progress. We stayed at a Holiday Inn Express in Yankton SD immediately after this stay and it was immaculate, the staff was exceptional, and it was everything this property was not. Do not stay here.

Stay Away! This hotel is filthy! The rooms are dirty and unkept. Ice machines don't work! No…read moresupplies in room. The toilet paper wasn't even on the roll. I checked for bed bugs and didn't see any but I'm not confident based on the condition of the room. All in all, disgusting!

Filthy carpet filthy walls filthy furniture, no hot water. Tv doesn't work hair dryer doesn't work…read more Big sign don't take Breakfeast to your room which the food was just ok. Sausage no bacon, eggs, one type cereal that I saw. No oatmeal one waffle maker so a line. Water bubbles on walls. Elevator filthy they found a broken suitcase cart for us when checked in A disgusting filthy place. Man at front desk asleep at 9 this morning in his sloppy clothes, just proving the whole atmosphere of the place Muffins at breakfast were frozen. There's no sign for do not disturb for room door

Staying in a hotel room that is neat, clean, and comfortable is always a pleasure. The room…read morefeatures today's smart TV, allowing you to watch anything you want instead of being limited to local channels. The room is excellent and very comfortable. I genuinely appreciate it. I highly recommend the Best Western Plus. Well done, Best Western.

When the first set of doors opened, we were met with a lovely scent, perhaps sandalwood. The lobby…read morewas nicely decorated for the season on entry and we found staff to be friendly. They acknowledged loyalty status & provided a snacks inside of a seasonal goodie bag. The effort definitely showed. On existing the elevator, the scent changed drastically. Stale cigarettes from decades ago would be my guess. If they don't have smoking rooms, they need a major overhaul to get that stench out. If they do have smoking rooms, they need better separation for the non-smoking rooms. The room was cleaned well & the odor was less noticeable inside, while still faintly lingering. We had a standard K room & went almost immediately for the bed, exhausted. Which brings us to the bed... she was worn out. Not getting old, not starting to wear. I'm talking sit on the edge and slide to the middle before being swallowed up by this very beyond it's best buy date mattress. Lastly, the breakfast room is huge & had tons of options. We didn't look at them all. No bananas, tho... only apples. In all fairness, every property we stayed at this trip, regardless of brand, had no bananas. We had boiled eggs, scrambled egg-like substance that was loaded with veggies & the hubs had a waffle. Coffee was drinkable. For under $100 to crash, it was acceptable. I'd prefer they raise the rate & get new mattresses!

My experience at Residence Inn Aksarben was completely unacceptable and easily one of the worst…read morehotel experiences I've had. At check-in, I noticed I was not offered a room upgrade despite holding Titanium status. Because I had a meeting, I couldn't address it right away. Later that day, I spoke with Eric at the front desk--and that interaction alone guaranteed I will never return. Eric was rude, dismissive, and clearly uninterested in doing his job. Instead of assisting, he deflected responsibility, stating he had "just logged in" and implying I should have handled it earlier. He then brushed me off by saying he would "let them know" in the morning--completely ignoring the fact that upgrades are based on availability at the time of request. When I tried to clarify whether he understood Titanium benefits, his response was vague and borderline sarcastic. It was obvious he either lacked basic knowledge of Marriott Bonvoy elite benefits or simply didn't care. Either way, that level of service is unacceptable. To make matters worse, I was told at check-in that Titanium members would be charged $50 for a late checkout beyond 3 PM--this directly contradicts the guaranteed 4 PM late checkout benefit. Providing inaccurate information to elite members is not just frustrating--it reflects poor training and mismanagement. I travel frequently across several states and stay in Marriott properties often. I have never been treated this poorly or with this level of disregard. The combination of incompetence, misinformation, and outright disrespect from staff is inexcusable. I will NEVER stay at this property again and will actively discourage others from doing so. There are far better options in the area that actually value their guests and honor loyalty benefits.

Mobile key was working (other Marriott properties I had issues with them not working ), but there'"…read moreare definitely some delay/lags which the brand needs to work on. Quick response to service requests Pretty clean. Not perfect, but better than most. Location, location, location. It will definitely be my go to place whenever I'm in town. One small complaint, the vanity mirror in the bathroom is too dim. I don't wear makeup, but for anyone applying makeup or needing good lighting for any other reason, you won't get it.