There's never anyone to help in this store. Today I was in the store and it looks like they brought…read morein stockers preparing for the holidays. They're everywhere. Only they're in the way and they don't help, not why they're there. The other aspect of having so many stockers there is many shirk their responsibilities and hide where cameras can't see them. Like outside in the front of the store. Today 3 employees were there laughing at a customer trying to get a propane tank. Laughing loud enough to be heard by the customer. I asked them if they were here to heckle customers or help. They waited until I was near my truck when they started on me. When I drove up to them the chickenshits ran in the store. Home Depot Corp time for new management.

The young lady in plumbing was very helpful she was a great listener and very well skilled at her…read morejob. She has a friendly personality and willingness to help. Forgive me I forgot her name Big Richard RTA Group Solutions 469-877-9982 Very grateful

Forget calling Gassetts on Saturday! I was put on hold, and they said they were busy...I was on…read morehold for 30 minutes, before I hung up. They clearly attend to in store customers over one who calls in. When Johnny ran this business you never waited this long.

I shop here for all my commercial and residential tools. Gassett's is a one stop shop and the team…read moreof workers are all very helpful and nice. if you stop by Manny will be there to assist you with great customer service! Highly recommend!

Since my post last week United Ag and Turf has definitely made right on the work and service. I…read morewas contacted by a district manager almost immediately after my post. He agreed that the work should've been done sooner and asked to give him a few days to make it right. A man of his word (John Coates) delivered the machine back and the Gator is running top notch. Ultimately (like most misunderstandings) this was a simple communication error that got worked out and a happy customer emerged! Thank you guys.

So I had purchased a zero turn and it to small for what I need it to do. So I took it in to have it…read moreappraised for an upgrade but talking to the service team and the sales guy was not able to get anything going. It was going to take three weeks to get it to the bay to get it looked at and the sales guy didn't even start any of the paperwork needed for me to get a new lawnmower. If he would have he would know that I bought the last one straight out. Looking at their prices compared to the actual john deer store I'll rather drive to San Antonio to get a better deal and probably get better customer service.

I was sick or trying to start my old gas edger and strings breaking completely off on my string…read moretrimmer. I went to Plano Power to talk with someone knowledgeable (something I could not get at the big box stores and clearly not via Amazon). Robert Martin took the time to listen to me, discuss what I wanted and advise based on his experiences. He spent the time I needed and made sure I knew about the free battery offer. He was absolutely great and I could not ask for anything more. Thank you, Robert.

This place is amazing. They all were very helpful. I brought in a dolly which they specialize in…read morepower equipment but helped me with getting tires put on dolly And Mr. Paul is the best!!! Highly recommend

DO NOT PURCHASE ANYTHING FROM BURLESON OUTDOOR POWER EQUIPMENT!…read moreThey have the WORST customer service! No accountability for anything they have been telling us our order is coming for the last 4 weeks. And then they have the audacity to blame Toro and say this is all of their fault. Cannot stand a company who cannot take accountability for their mistakes. Save your time, energy and money. The manager has poor customer service skills. We should have read reviews before using them. All of the yelp reviews say the same. If I could give a negative review I would!

Dropped off mower for bridges and straton warranty repair that was purchased from home depot on jun…read more24 they wanted depot for repair, when I called to talk with manager she hung on me twice. So it's in its 90 days going back to home depot

They have some requirements for a machine to be running, blade has to be good for an express tune…read moreup. Instead of waiting 15 days for my machine to be ready they got it done in 3 business days. In order to get a tune-up for the price of $85.00 you have to like them on Facebook. The regular price for a Tune-up is $95.00. If you're looking for a place locally to get your machine fixed I do recommend this place. The employees are crazy funny, however they do love their customers, and will make sure they get you taken care of.

I went there to get a blade sharpened, and got way more. I've had a weed trimmer that I was…read morebringing up to Home Depot (where I bought it) to have it checked out as it wasn't feeding the trimmer string. The first guy at A&L spent 15 minutes showing me how to change the head, even though they didn't have any that would fit, and he told me if I needed to buy a new one to bring it back and they'd install it for free. 5 stars already. When I came back to pickup my lawn mower blade, I was asking about edgers. When I told him I had an echo and was curious if it'd work with an attachment, he told me to bring it in and try. Again, they don't sell the attachments here, but he took the time to show me how to change them and let me try one of his personal attachments. Great service all around and the blade I brought in was sharpened right, all for under $9. Will be recommending them to anyone who needs repair work done.

The locations entrance is a little confusing for people going to restaurants around it but…read moreotherwise this location is fairly accessible. Prices are as expected when you go to Home Depot, it's not like anything is really a killer bargain. Everything is decently priced and I don't think you will find a massive price difference without sacrificing quality at another place. The service is a little less than desirable. I went in looking for some lubricants for some machines that I was working with and asked a staff member and he didn't know what I was looking for and then said he would find call another staff member. I waited for the other staff member and didn't get anyone. So I went exploring for another person who finally pointed me in the right direction. I have had positive experiences here so I don't want to cast a totally negative light on things. One time I asked for help with acquiring trash can lids and the staff helped me get them for a major discount because they always have a bunch leftover at the end of the year. Just another Home Depot

The worst customer service here at this store. Can't find anyone to help and the manager have no…read moreclue how to do there job

Friendly staff but no small engine repair service available. Will sharpen lawn mower blades well.read more

Nice hardware store. So easy to find the things you need without all the EXTRA stress of big box…read morehardware stores. Friendly staff and I never have a problem getting help.

When we left our Gator on Monday April 21st) for a tune up, we were told it would take 3 to 4 days…read more We called them the following Monday (April 28th) and did not even look it over yet. We finally got an estimate on Wednesday (April 30th) listing things it needed. They tried to charge us $144 for a new battery. Even though it worked fine, they said it was 4 yrs old and we need a new one. We said no. FINALLY picked the Gator up Thursday (May 1st). The lady in the service department was so rude, I will NEVER go back there. She tried to charge for that battery they did not change out. I told her we kept the old battery, she said, "Well, I won't charge you for that then"....duh. After that, it was still $50 over the estimate. She said " Well, they did other things to it". What good is an estimate if they are not going to stick to it? I told her I will never be back and she said, "Sorry you feel that way". I'm sure that lady ALL BY HERSELF runs a lot of customers off. Never again will I go back there.

The Terrell TX service department picked up my XUV550 gator on 6-7-24 because of the throttle was…read moreloose and it was running rough. I called to check on it, on 7-9 and was told the estimate was 1450.00 for the carburetor to be replaced. The carburetor had just been replaced in 1-5-24 for 1722.42. I dont think they realized that it had just had this done in January and the gator had only been used 4 hours since the January service. But made no difference. Will never buy anything from United Ag and Turf again,