northern van lines and moving connections are all liars and unprofessional
4/3/2012 i asked joshua wiley 3 questions:
1-are you a broker or an actual mover? he said a mover.
2-what are your cancellation policies? josh replied, 5 days prior to pick up, deposit is refundable.
3-do i need to pay for insurance as a precaution? he answered your belongings will be professionally handled and we offer protection at no additional cost.
i told josh i didn't have a destination address yet and he guaranteed me two things:
1-northern van lines' climate controlled 30 days free of charge storage
2-he said the fact that i was in no rush for delivery played in my favor.
hence, based on the questions answered above, i was comfortable to start business with northern van lines. i made a $525 deposit based on $1400/2,000lbs. (everything up to this point was being done verbally over the phone.) the week of april 15th 2012, i get a call from julian claiming to be the quality assurance guy. julian then says he has to re-reserve my pick with dispatch to include the correct inventory and he would need an additional $300-$400 to do so. i told julian i did not have that money to give instantly and that's when he threatened to inform his drivers at pick to leave my boxes. i started panicking and called josh right after i hung up with julian. i told josh that i did not feel 100% sure of doing business with them anymore because of my conversation with julian, so i asked him to refund my $525 deposit and cancel my reservation. (note that i asked for a refund on april 17th, a week prior to my pick up date.) to my big surprise, josh tells me the contract he sent me stated my deposit is non-refundable--josh falsified information over the phone to lock me into doing business with him by stating 5 days notice prior to delivery guaranteed one's refund. mind you that i made my deposit on the 3rd of april over the phone with him prior to me signing that contract he sent and i signed on the 13th of april. at that point i was forced to do business with him because i did not have the extra funds to forfeit $525 and go with a different mover. little did i know then that he had also falsified information about the free 30 days storage. communication & professionalism lacks this company. after everything that had happened, i tried calling josh to get some questions answered but he would not pick my call up. days after not hearing anything back about where my goods were, i called customer service and spoke with wes who was surprised that there were no notes associated with my job id. wes then informed me that my goods were still in kansas due to a truck delay, he also told me prior to loading my goods from their warehouse for the new haven direction, dispatch was going to call me and inform me my goods were loaded and i should be getting ready for delivery. that never happened. nor did i get a call or an email giving me details about my updated moving bill. after millions of calls, they finally told me my goods were in new haven, ct (at this point because i did not receive that promised call prior to driving my goods to new haven, i was not ready for them to deliver.) so i called them back and told them to either bring my stuff back to kansas or hold them in storage for the 30 days free as originally promised. at my big surprise, the kansas dispatch says if i want my stuff in storage, they will charge me $400. so i went on to contact amy who was also unable to resolve the $400 extra charge. amy started avoiding my calls as well. amy is now saying everything will cost me $2500, and she is not releasing my goods (held in a new jersey warehouse) until i pay with a credit card. i called and even left a voicemail for robert michaels. never heard back from him. i also learnt that northern van lines is falsifying information into luring customers to think they are actual movers instead of brokers (carlos told me this himself when i asked which company he worked for.) in addition, moving connections inc. is somehow involved in this process although i never entered any contract with them to touch my belongings. i contacted the attorney general of oregon and spoke with joann who stated that they have been having issues with northern van lines as well. joann warned me to seek legal help immediately because my belongings could be in danger of being get ride of by northern van lines.
do not even think of ever contracting with these two companies unless your sanity is not of importance to you. read more
