Poli Mortgage Group came highly recommended to us. It was possible they were just talking about…read moreChip, who is the owner. We reached out to remortgage our home (with such good rates right now!) and have barely received a coherent response. The first time we asked for 4 different scenarios (15 year, 30 year, etc) and the email we got only outlined one. The second time we asked for someone else, and he called back with follow up questions, then sent back an email. No grammar, no formatting (something that should be sent in a table is sent in a spaced out in a document that's impossible to read). I work at a IT finance consulting firm. When we send quotes to our clients, it's sent in a formatted excel doc or in a portal that they can access all the information. Our rates weren't as good as the friend who recommended us, which I understand is sometimes the circumstance, but the email's we've received have felt like no one is paying any attention. I want someone who's going to listen to our needs and hit the details right!

Great experience. We did re-finance with Poli group. Initially, we called several loan officers…read morefor the re-finance rates, among which Poli has the best rate at 15 years fixed. So we started the business with them. The closing was extremely fast. It took us only 23 days to close!! I was told that they lock the rate for 25 days, which is probably why the rate is lower as longer locking period would require a higher cost and you have to pay for it, either through closing fee or a higher interest rate. But this locking period is enough for re-fin since their process is very fast. They did say that if for some unfortunate reason the process does not close within 25 days due to their issue, they will extend it for a longer locking period. We did not go through that pain and was able to close with 25 days! Overall, it was a great experience for us. We highly recommend Poli Mortgage Group and will definitely be back again when doing another loan.

Very concerning experience with this lender…read more Communication was extremely poor--emails went unanswered for weeks, updates were not provided as promised, and we were often left without any clarity on our loan status. Closing dates were changed without notification, and even key details like the loan amount were updated without explanation. We were repeatedly asked for the same documents, and concerns we raised were not addressed. As younger buyers, we expected the same level of professionalism and respect as any other clients, but that was not our experience.

Disclaimer: I'm a real estate attorney and I have worked with Savvas before when he was a loan…read moreofficer for my clients. HAVING SAID THAT! When my husband and I decided to "upgrade" from our two bed/two bath cottage to a house that could fit 2 kids, 4 dogs, and everything that goes with having 2 kids and 4 dogs, I immediately turned to Savvas for assistance on our loan. Yes, my experience is in Real Estate, and yes, I know many loan officers, but from working with Savvas, I knew that he was exactly what I needed for my situation. What was my situation, you ask? 7 months pregnant, in need to close within a month, and a bit of a control freak. (I don't think so, but apparently I am). Not only was he able to get everything done almost 2 weeks before deadline, but when I changed my mind about the loan program the night before the deadline, he and his rock star team PULLED IT THROUGH! WOW!!!! I did end up apologizing over and over, because I know I just became a horrible client! Savvas and his team got us in our house 10 days before the original contract date, and I am now in full nesting mode as I try and get the house ready for baby #2, who is due in just a couple weeks. If you need someone who is fast, creative, and just knows his sh*!, Savvas is the man. I see him work miracles for my clients, and he definitely pulled one for my own purchase.

Dealing with amy and her team was hell, the lockbox is here still a year after buying, a jokeread more

Got my approval, found a house; started the whole process...and then six weeks in I'm told they…read morecan't give me a loan because the unit doesn't have a master flood policy as a part of the HOA; is owner run. This should have been done way sooner. I'm pissed. Have to start from scratch when I was supposed to close in 2 weeks.

Matthew provided top tier expertise and service to a client of mine. Knows how to get deals done,…read morebut can also slow down to explain the important elements of financing a home purchase. I would highly recommend! Very pleased indeed.

Christopher Graves is an amazing loan officer. He made our first time home buyers process a breeze…read more Highly recommend Chris. He really works hard to make your dream home come true. Thank you Chris & his team.

Chris helped me on a mortgage in March of '20. I was a first time homebuyer and he made the whole…read moreprocess easy. The Covid panic was in full swing right before closing and I was getting cold feet. Chris very calmly walked me through the logic of the transaction and helped me weigh the various benefits and potential downsides of closing. Being in sales I recognized I was slightly difficult through the end of the buying process, but Chris stayed calm and incredibly professional through closing and after the purchase was made. Highly recommend Chris and his team. They are efficient, easy to work with made the right calls, and set accurate expectations every step of the way. Would especially recommend for first time homebuyers who may be more unfamiliar with the process.

I'm extremely impressed by the NACA program. Their workshops are thorough, educational and helped…read moreme understand what it takes to become a homeowner. My counselor is extremely helpful, quick to respond, and great at communicating. I'm looking forward to becoming a homeowner one day, but only by doing it the right way and making sure I live within my means. The NACA program ensures I own a home the right way! I highly recommend this program!

Extremely disappointing experience -- accountability matters…read more Our experience with NACA has been incredibly frustrating and disappointing. We entered the program in good faith, followed the instructions provided to us, and relied on information given directly by NACA's team while navigating the home-buying process. Unfortunately, we later discovered that information we were given was incorrect. This was not an error on our part. We followed the guidance provided by NACA, and we are now dealing with the consequences of information that their team gave us. Mistakes can happen. What matters is how an organization responds when its mistake has a real impact on the people who trusted them. We reached out to management directly to explain what happened, request accountability, and ask for a fair resolution. Our initial email went unanswered. We subsequently followed up because we should not have to repeatedly chase an organization for a response regarding an issue caused by its own team. That is what has been most disappointing about this experience. When you're dealing with something as significant as purchasing a home, you need accurate information, clear communication, and accountability. If your team provides incorrect guidance, the customer should not be left holding the bag. We are intentionally not putting every detail of the situation in a public review because we are still attempting to resolve the matter directly and professionally. However, prospective NACA participants should absolutely be aware of our experience. My advice: document every conversation, get important information in writing, ask questions when something doesn't seem clear, and do not assume that information provided verbally is accurate without verifying it. We sincerely hope NACA chooses to take responsibility, address the consequences of its error, and provide us with a fair resolution. Right now, however, we feel let down by an organization we trusted during one of the most important financial decisions of our lives.

Joe and his team at HomeBin did a fantastic job of finding us a home. He was more then willing to…read morework with any property type we held an interest in which is not the case with some other discount agencies in the Boston area. Joe even drove over an hour in rush hour traffic to accommodate my schedule in a house showing. They provided valuable advice along the way with a very on target buy price range and superior negotiating skills got us in to a house at a more then fair price. In fact the great service continues even after the sale as he emailed to let me know the potential of a tax credit for people who purchase a foreclosed property. And for anyone wondering, YES the rebate check for 20% of Homebin's commission came promptly after the closing. Thank you Joe and team! DT

Dan, Joe and the whole Homebin team are just great - calm, cool in any situation even in the…read morecurrent Boston real estate market. I was attracted by the cash back on homes bought through them, but they really provide the best broker service despite their "discount" moniker. Their site was useful as it lists a ton of homes for sale in Massachusetts.

Salem Five is one of the best in the area. They do not sell off their mortgages to some clowns from…read moreanother state. They service their own accounts. They will actually call you if something is wrong to help fix it. Try that with Bank of America or the others.

I have my mortgage through Salem Five. They were great to work with throughout the lending…read moreprocess. However, I have had multiple issues trying to pay my mortgage. It should not take five trips to the website and multiple calls to the Call Center to make a monthly payment. First, their website link to pay online does not work. You cannot be logged into your account and have to go off their generic site. Finally, I am able to make a payment on 12/5. It should process within 1-2 days. It does not process at all and on 12/12, there is a note saying they could not locate the account. The same account that I have used to make all my payments in the past. My bank received no attempts to debit the money. Now, I have no way to guarantee my payment arrives to them in time to avoid being late. I had to make the payment through my bank, whom I can trust NOT Salem Five. I have never had more trouble trying to pay a bill that will impact my credit so severely if it is late. If I could switch my mortgage company, I would.