Poli Mortgage Group came highly recommended to us. It was possible they were just talking about…read moreChip, who is the owner. We reached out to remortgage our home (with such good rates right now!) and have barely received a coherent response. The first time we asked for 4 different scenarios (15 year, 30 year, etc) and the email we got only outlined one. The second time we asked for someone else, and he called back with follow up questions, then sent back an email. No grammar, no formatting (something that should be sent in a table is sent in a spaced out in a document that's impossible to read). I work at a IT finance consulting firm. When we send quotes to our clients, it's sent in a formatted excel doc or in a portal that they can access all the information. Our rates weren't as good as the friend who recommended us, which I understand is sometimes the circumstance, but the email's we've received have felt like no one is paying any attention. I want someone who's going to listen to our needs and hit the details right!

Great experience. We did re-finance with Poli group. Initially, we called several loan officers…read morefor the re-finance rates, among which Poli has the best rate at 15 years fixed. So we started the business with them. The closing was extremely fast. It took us only 23 days to close!! I was told that they lock the rate for 25 days, which is probably why the rate is lower as longer locking period would require a higher cost and you have to pay for it, either through closing fee or a higher interest rate. But this locking period is enough for re-fin since their process is very fast. They did say that if for some unfortunate reason the process does not close within 25 days due to their issue, they will extend it for a longer locking period. We did not go through that pain and was able to close with 25 days! Overall, it was a great experience for us. We highly recommend Poli Mortgage Group and will definitely be back again when doing another loan.

I applied for a personal loan and they switched it to commercial without disclosing it. In fact…read more they disclosed nothing and now claim their loan office (who is all over their paperwork) was not their loan officer. Across the board deceitful and dishonest.

I have worked with Jason twice over the last 5 years - both times I have been extremely impressed…read more In 2014, I bought my first home, and the financing was very complex, as I was only recently out of college and had very little experience with these things. Jason was incredibly patient and helpful - I felt like I could fully trust him. He would follow up with me on weekends and on weeknights since my schedule was incredibly crazy during the regular workday. I cannot even tell you how much I appreciated that. When it was time for my fiance and me to buy our home this last February, we went back to Jason. Again, the process was pleasant, seamless and as hassle-free as it could be. Tara at MSA helped us find and compile all the proper documentation. Jason helped us get an incredibly low rate this time around and I know that if we ever buy again, we'll go back to MSA. Thanks, Jason + team!

very nice people very nice always pleasant , always looking to help others I recommend these…read morepeople

Professional , knowledgeable and superior customer service by Shant and his team…read more Rates are competitive and Shant is always available

They're sociopaths. We were introduced to Guaranteed Rate through our real estate agent at the time…read morebecause they share an office space. We were interested in getting pre-qualified for an offer we were about to put in on a house. Red flag #1 was our call with them to get pre-qualified. We told them the amount we were prepared to offer, and we were peppered with "Are you sure?? We could qualify you for WAY more!!" Folks, this is how foreclosures happen. When you decide on a price range that fits your financial situation you absolutely should not be talked into a higher range by a complete stranger, especially not one with a financial interest in driving up your mortgage amount. And your mortgage lender absolutely should not be trying to goad you into a higher offer amount. They tell you this in any first time homebuyers class. We did not put in any more home offers with that realtor, and we had no reason to contact Guaranteed Rate. That didn't stop the DAILY barrage of texts, emails, and mail from Shant and Guaranteed Rate. Nothing has stopped them from constantly pestering us with the exact same content like we're somehow going to finally come around on the 10,000th "Hey just checking in..." Don't take my word for it. Google it. Take a homebuyer's class. Ask anyone in the real estate business without an immediate financial interest in getting you to buy a mortgage. They'll all tell you that this kind of predatory behavior is the textbook example of what to avoid when considering a mortgage lender.

Avoid! Avoid! Avoid!…read more This was mortgage refinance nightmare. If I could give zero stars I would. It started with typos on my appraisal. Followed by by failure to returns calls/emails in a timely manner. No biggee, I'll just deal with your boss rather than you. I closed in November (or so I thought). Got called back in Dec telling me that they made an error and I had to go back to the lawyer, sign again and bring more $$$. At that point I called the corporate office in Chicago and lodged an official complaint. I thought we had straightened things out, although I had to go back and resign and bring the $$. I was told there would be no further issues. Lets face it, Guaranteed Rate had me over a barrel-they had closed out my prior mortgage and owned me. Fast forward 3 weeks. My mortgage broker and his boss are not returning any of my emails. The settlement check still hadn't been cashed despite confirming delivery. When I called the branch manager, I was told it was up to me to find out what happened and was given a number to another department in the Chicago office. WHAT??? So now it's on me to do YOUR job. Numerous phone calls and emails later, they finally located my second settlement check and cashed it. It still took days to get the loan transferred to the correct entity. I'll believe it's finally through when I see the welcome package. The best (of the worst) part....I made enough phone calls and eventually was able to speak to the VP of Client Relations. He apologized for the series of errors and told me that he would now personally follow my mortgage until it was finally transferred. I told him I wanted and expected close attention and he agreed. Yesterday, I got an email from him telling me things were almost finalized. He then proceeded to-not once, but twice-tell me to enjoy my NEW home. Here's the kicker, this was a mortgage REFINANCE! The subject line of the email was "my mortgage refinance". Nice work, Mr. VP. Glad to know sloppiness starts at the top and trickles down.

David Boisvert was terrific in helping us with our mortgage on a new home this past month! He and…read morehis team were incredibly polite, patient, and efficient. They were able to get the mortgage approved and completed in under 30 days, which is very fast for a mortgage. Dave was always fast to respond to my questions, and was a pleasure to work with throughout the process. I will definitely be using Dave and Salem Five for my next mortgage, and would highly recommend you do as well!

I completed a mortage application with them and provided all necessary documentation that was…read morerequested. Never heard back from them. They ran a hard credit score and didnt ask me. I got tired of waiting and got my mortage some place else. Horrible service. Go some where else. I did and am very happy about it.

DO NOT use them!!!! If you hear the name Mozart, RUN!!!!I don't know where to begin with my…read morehorrible experience with this company and Mozart. In fact it's still going on as we are over a month and half past closing date and they still can't get it done. I've had to pay 2 extra mortgage payments and bills on a house that they are holding up the closing on. They are atleast admitting it's all their fault. When they do actually decide to contact us they always say it will be another 2 days, yea over 50 days later. Mozart is horrible at his job and this company is protecting him. DO NOT use them!!!! So much more to say. Feel free to contact me if you want to hear how bad they are

Absolutely would not use if buying a home. I'll summarize: Mortgage officer had me approved, then…read morestated I wasn't...after I put money down. Reworked with a co-signor due to my student loans. Additional money down changed several times, always increasing with minimal explanation as to why. Took 7 weeks to close and they had me between a rock and a hard place, couldn't back out. This, was after being told $10k down which increased after everything to $20k down to cover their fees. Stay away!

It was easy to buy my first house thanks to Guaranteed Rate! Excellent team of people, always…read moreavailable and patient. They explained the whole process to me clearly and transparently and guided me step by step with everything needed. What we agreed at the beginning stayed the same until the closing day. Highly recommended!

Terrible experience with this company. Totally unprofessional and disorganized…read more First problem: we didn't find out until a few days before our finance contingency was set to expire that that the appraisal had never happened. According to Guaranteed Rate, the sellers had refused the appraiser entry to the property. A note that we only found this out because we reached out to them and not the other way around. We later found out from the sellers directly that they had never been contacted by an appraiser (we suspect GR dropped the ball and never scheduled an appraiser). Second problem: they lost our documents multiple times: we were, at one point, asked to resubmit some documents for the 4th time. Third problem: they failed to follow up on questions we had multiple times. At one point, a closing cost that was supposed to be taken care of by the seller was assigned to us. When we questioned, we didn't get an answer until over 24 hours later, which, in turn, resulted in a pushing back of our closing date. They also, wrongly, tried to push us into signing the inaccurate document, claiming that it could be "fixed" at closing. Fourth problem: Because of all of the above, we came very close to being fined by the sellers for delaying closing multiple times. Fifth problem: Despite very clearly telling them to leave me alone, they keep contacting me, trying to get me to refinance with them. After our experience in buying a home, we will never do business with them again.

‼‼‼DO NOT USE THIS COMPANY!!!!! After doing some research, we decided to go with this company…read morebecause they have great reviews. We were fooled! My fiancé got a preapproval through them to buy our dream property. Put an offer in on the land, and we paid our deposit. All in all we are out about $15,000. All of a sudden we couldn't get in touch with anyone from this company! No one was calling us back. No one was returning our realtors emails or phone calls so we reached out to the branch manager. We were told they are so sorry, but the loan officer completely messed up And there was nothing more they could do for us. They have yet to try to rectify it after telling us they would fix their mistakes! They have not and refuse to talk to us. We have all our documentation to show this fraud! We are now taking legal action after having no choice! We were tricked into Thinking we could trust this company! Purely unprofessional from start to finish! Take this as your warning do not use this scam of a company!

From introduction to post closing, Shirene from MEP Loans made the process painless! Shirene was…read moreclear, professional, communicative, and most of all made the process easy. Shirene was always available and extremely knowledgeable on any questions I had along with providing valuable insight during the entire process. A++!!!! Huge thanks!!!