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Mountain View Veterinary Hospital

3.0 (2 reviews)
Open 8:30 am - 6:00 pm

Services - Mountain View Veterinary Hospital

Pet physical or wellness exam

Pet vaccinations

Mountain View Veterinary Hospital Photos

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4 years ago

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Lifetime Veterinary Clinic - Every month Lifetime Pet Care Practice does a FREE surgery for the SPCA so that these pets can find their forever home.

Lifetime Veterinary Clinic

(7 reviews)

I had trusted and relied on this vet for a long time, but recently a very -very- scary incident…read morehappened. One of my cats has an allergy issue, which normally goes away with anti-histamines. Her bottom lip got swollen (like expected at times) but this time the meds weren't helping, and it kept getting worse. So I brought her to this vet, who knew her history (and had prescribed the meds. He told me that due to her jaw being out of alignment, her fang tooth had punctured the swollen part and it became infected. He advised that we should file down the tooth to prevent it happening again. I was given some antibiotics to clear the infection, and made an appointment for the next week for surgery. The estimate was around $450. At home, I had checked the antibiotics to see if they needed to be refrigerated, but there was nothing clearly indicating it, and I hadn't been told to when given them. So I left them out. But it bothered me, so I touched base with a friend who was currently in their internship to be a vet. They advised that yes, the antibiotics should be refrigerated, and although not toxic to still give my cat, it would lose potency. I told her about the scheduled procedure and she became very concerned. Filing a tooth would put it at huge risk of further infection and likely extraction, as it exposes the delicate pulp of the tooth. They recommended bringing her for an examination to their vet, and if needed they would do a full extraction instead (which was half the cost). She mentioned that any kind of dental work like the previous vet had planned should be done only by a specialist. I went back to Lifetime to get a replacement of the antibiotics, and had requested it be no charge since they hadn't indicated it should be refrigerated. I wasn't upset, but didn't feel I should have to pay again for an error on their part, which happens. The office manager treated me like I was a liar, making all kinds of excuses and defenses, and said this was the only time they'd replace something for free. I then told her I was cancelling my appointment for another vet, saying I felt more comfortable having someone I knew assisting with the procedure. She made me feel like I was some kind of idiot and worthless, and that hadn't been the first time she had made me feel that way. When I took my cat to the other vet, he performed an examination and showed me how her jaw alignment was perfect. There was absolutely nothing wrong with her teeth. It was a fluke happenstance that the swelling was in a bad placement that allowed the tooth to puncture it. All I needed to do was be more aware of it if her lip swelled again, and if it does puncture/get infected it would be an easier treatment to just deal with the wound. That cost me $45, almost $20 less than my visits to Lifetime, and he still gave her a thorough checkup outside of the tooth issue. If I hadn't gotten that second opinion, I would have not only been out $450, but my baby girl would have been set up for possibly MORE suffering if the exposed pulp became infected (a high risk), and had to go through MORE expensive surgery to remove a perfectly healthy and well-aligned tooth. My advice is to seek second opinions from other vets, especially in the case of expensive procedures. And don't pay a premium for a vet visit just because they're "convenient" in Pet Smart.

I just got a new kitten who was an orphan and needs to be checked out. The moment I walked in there…read moreit was calm and quiet. The staff was super friendly. My kitten seemed more relaxed then I thought he would be, which is great since it is his first time. I was made aware that the room has been infused with aromas to calm the kittens and dogs to give the animal a pleasant visit, since they like the animals to see a visit to the vet as a positive thing not a scary thing. They made sure to do so, when my kitten was fussy they gave him a break to roam around and get comfortable, they gave him treats and food to help. When he was poked with the needle he did not flinch, the doctor was super gentle. He let me know of his procedure before hand so I would be aware. I would defiantly recommend bringing your animals here, I know I will bring my dogs here now too.

Mountain View Veterinary Hospital - vet - Updated May 2026

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