So I just had my dog groomed and the groomer informed me that my dogs dew claw was curled into my…read moredog's pad. I check it out and as we had experienced this before; it was only grown enough that it was putting pressure onto his pad. The skin was not broken so no worries. But I don't have the right tool to clip it when it's like that so I call the vet. They get me in right away, great. Before I even get home (10min) they had already called to say he was good to go, that it hadn't broken the skin and there was no infection blah blah blah. They ask when will I be there to pick him up and I tell them 10min. I head back to get him. Because of Covid I call when I arrive to say I'm there, but the lady puts me on hold for 5 min (checked my call time), after the first couple of minutes and seeing all sorts of staff milling around I go up to the window while still on hold. As the staff disperse I see one in the back finally pick up my call. I tell her I'm here to pick up my dog and she puts my back on hold! For another 5 min!!! I just hung up because honestly they can see me outside waiting at this point. So the lady brings out the debit machine so I can pay and they charge me $104!!! to trim his nail!?! I question it as I've only ever paid abut $25 before. She tells me because the Vet looked at him that is the cost. I'm furious at this point. But calmly say I already knew everything was ok I just needed the nail trimmed. She says well the dr did a check up so that's the cost. I said I didn't ask for the vet to look at him. And she just shrugs. I don't pay I don't get my dog back. I could have bought the tool I needed and done it myself for that much!

We had to put Cedar down this past month but the staff and Vet who helped Cedar peacefully pass on…read morewere kind and never rushed us. Putting your family member down is traumatic but Como Lake did their best to help us out.

Great vet and staff. There is no sugar coating it. I…read morerespect that they're fast but effective. My dog has been to other vets and has been traumatized. In here they know what they're doing and they're good at it. No monkey business!

Client for 30+ years. The drops that were sold to me were leaking. I went in and asked if they…read morecould be replaced, Dana took offense to it and told me they weren't sold like that.Very rudely she told me to talk to George. I asked him about the drops and he agreed to exchange them. She yelled from the hallway he was being to nice and for me not to return while she was working. She cancelled my upcoming visit as I wasn't a good fit for the clinic anymore. My calls to George have been unanswered. All my attempts to resolve this issue with Dana, maturely to find out what truely had transpired.. she would hang up as soon as I said my name. Beyond disappointed in being treated this way, over a small container of ear drops. After all the years of going there.

This place is the absolute best. I have been taking my dog here for her grooming appointments for…read more9 years and always love the results. They have got to know my dog and treat her like their own. Big shout out to Asher for the attention and care you give to Phoebe. Thanks for keeping her beautiful ‍ Thanks to the team here as well for treating Phoebe so well and always filling her up on treats.

A big shop having almost all sorts of pet supplies. Happen to go there after few years and it has…read moregrown in size and varieties of stuff it carries now than before. They do have a separate area with boxes for pet food and other items for the needy pets. Array of supplies is vast - food, carriers, toys, accessories, beds and blankets. It's really a supermarket for all pet owners. Few items I found are higher than normal, price wise, but one can understand that because of the rent and other higher overheads! There is lot of free parking space! Recommended.

They released information, without our consent, to a third party. Unacceptable. That, after a huge…read morecost and trying to charge us to fix what they screwed up. We will most definitely never be back.

staff here are terrible. Unprofessional and rude. This is the first impression of a Buisness and…read moreits not good! One of their staff also decided to trash a rescue online which is very unprofessional. I wouldn't choose a clinic that doesn't support rescues.

My husband and I just came back from a week vacation and when we picked up our beloved Aussie…read moreShepard from the dog sitter, he was severely matted around his neck and chest, and had lesions thet were bleeding on his skin under the matting. He was in a lot of pain and we were unable to get an appt on short notice from multiple vets we had called.We were very stressed out all day. Dr. Sran and his team made time for us, took us in when they were about to close for the day, to help our dog Ronin and get him comfortable, and even did an in-house blood test for us. Thank you so much for helping Ronin on such short notice!! We really appreciate you guys!

AllWest Animal hospital isn't amazing!!! Dr Sran is a miracle surgeon. He did both of my one dogs…read moreknees at once and has prolonged his life. He saved my Frenchie's eye that he punctured with his dew claw. There isn't a vet that I would recommend more than Dr Sran @ AllWest Animal Hospital. He works miracles!!!

I was recommended to go see Shelly from our previous groomer who was incredible and had had a…read morecareer change. Unfortunately, my dog felt uncomfortable because after a few visits she started having adverse reactions to even me brushing her which she never had with our previous groomer. I reached out to Shelly and she told me she has been putting a muzzle on my dog and that she couldn't groom her without her trying to bite which she never communicated with me or my husband when we first dropped our dog off with her. Usually that would be something you tell a dog owner after a groom. Now my dog is scared to even get brushed which I was able to do almost everyday before taking her there. Shelley is kind but unfortunately my dog didn't feel comfortable going there.

It's great to have my dog groomed by the same person every time someone who knows them and their…read moreneeds. This business is very fairly priced. Shelly and her team arei amazing.

Five Stars for this Clinic.. excellent patient care. The…read moreladies give my Pekingese just the right amount of lovies and cuddles. Professional, knowledgeable, kind, courteous and friendly. Great job ladies.. thank you for taking care of my baby..

I will never go back. Here's why: -This will charge you…read more$100.00 every time you book in to see a vet. They charged me $100.00 for a Wellness Check when I made an appointment and they never informed that I would need to pay for in order to get a Bordetella vaccination. My dog had just been there 4 months prior. My husband took our other dog to Burkeview Animal Hospital the very next day for the same vaccination and they also did a Wellness Check but they did it for free. And our other dog had not been to the vet in over a year. -When I called to dispute my invoice the office manager did not offer to refund the Wellness Check, in fact she seemed put off, defensive and acted like I should have assumed that I would be charged for simply seeing a doctor. She offered me free Wellness Check on my next visit but obviously that is not going to happen. -During my appointment I had inquired as to why they were examining my dog and the doctor (who never introduced himself to me as a doctor) said that it's just something that they do and then went off on a strange tangent about how some people don't think of Vets as real doctors. He said something about being able to do human brain surgery if he had to. I was confused to say the least. -One of their doctors Dr. Greenburg seems like a misogynist to me. Or it's possible that he just doesn't like people in general. Spoke down to me during an appointment and really pushed a special type of dog food that they sell when I didn't ask for it. -Poor communication. Booked in for a vaccination for kennel cough but then somehow that was communicated to the staff that my dog had kennel cough already and that I needed to call ahead and bring my dog through a side door when I arrived. Something is off about this animal hospital. Steer clear.

Took thousands of dollars and wanted to keep my dog for multiple nights when I asked them not…read more Didn't know what was the issue at all after 3k in tests and it was not that I wanted to take my dog home.

They charged me for anal gland problem that they didn't do. Charged me $2000 and didn't fix the…read moreproblem. I do not recommend this hospital!