If it were possible to give Mountain Toppers less than one star, I definitely would. This is the worst company I've ever done business with. We purchased a Century High C topper in August and waited 4 months to get it due to manufacturer issues. In December we returned to have it put on our truck. They didn't call us to say it was in, we called them to check on it. After it was installed on the truck, I saw that it was an A.R.E. topper which has front vista glass. We had specifically said when we ordered the topper that we did not want a topper with any front glass. I asked Arther (salesman) if Century and A.R.E. are the same company. He said that Century and Leer are the same, but A.R.E. toppers are a different brand. When I questioned him on it, he said that Century couldn't fulfill our order because they don't make the High C model for our truck. On their receipt they had written that the order had been changed to an A.R.E. brand topper as they are the only topper company that has a bigger door. Arther looked kind of sheepish like he'd been caught because, I suspect, he knew that we hadn't been called about it.
I said that no one called me about the change and the owner (Jim) said, "It's been over 4 months, who knows what was done or wasn't done." On their copy of the receipt, it did not indicate that we had been called and Arther said, "Hm...I don't recognize the handwriting on the receipt regarding the change." We left with the topper and the more we thought about it the more upset we got. We had paid for something that we didn't order and hadn't even been informed of the change as we would have cancelled.
We went back and talked to Arther and he said that it would be up to Jim as to what would be done. We told him we wanted our money back. He went on about there being costs, and that if they took it back, the topper would have to sit on their lot until someone else purchased it. He didn't think that Jim would do that. Jim wasn't there and I told Arther to have Jim call us. He didn't call. I called again the next day and he didn't return my call. Finally on the third day he called. I asked him what he was willing to do about the situation since we hadn't gotten what we paid for. He said that he wasn't going to do anything as he had it on his receipt that he had called and talked to me and I had okayed the change. We were NEVER called. I suspect that to cover his mistake, he wrote on the receipt after we left that we had been called and had given the okay. Wow! I said to him, "I hope you can live with yourself and that lie." He said, "I can because I have it written on the receipt that you were called and gave the go ahead." I told him that I was going to send a complaint to the Better Business Bureau, and he laughed and said, "Go ahead, I have it written that you were called."
If it had been written on the receipt when we picked it up, he would have said pointed it out to us when we questioned them. Like I said, this is the worst experience with a business we have ever had. The owner is completely dishonest. Buyer beware with this Mountain Toppers. Read the reviews before you give away your money. read more