Cleanliness, floors were dirty, towels and toilet paper were lacking and staff would not replenish. Lobby was messy with piles of papers and staff was not there at the front desk, had to call a number and took a few tries for them to answer. read more

Nice getaway. Had to change rooms twice because the AC wasn't that cold & the other one had a fridge that didn't close but it was no big deal. Nice pool. Great bed; very comfy; and awesome water pressure (shower). Pretty tasty options for breakfast. Felt safe. read more

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I stayed here six years ago and forgot to mention I got lice from their beds. I've never had lice before but that is how dirty this hotel was and still can confirm this was the worst hotel I have ever stayed at. read more

Probably the only good thing about the stay was the room was clean for an older place, and the bed was definitely not the worst I have slept in. There was no clock in the room. Phone charger had a hard time staying in the old worn out outlet. The microwave and coffee pot shared the same single outlet so you needed to plug in the one you needed. The water took a long time to get warm. Exposed wiring in bed room were it looks like a smoke detector should be. Only one I've bedside lights worked. It would have been nice to have a dresser in the room. We were only staying three nights but would have preferred not to had to keep clothes in suitcase. Not sure if any of windows in room locked. Door to patio hard to lock. As far the breakfast would not know the doors were locked during the times posted on website. read more

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My husband booked this an hour before arriving. I'm so glad he did! Beautiful beautiful beautiful view. Even from the first floor! Great staff service. No hot tub which was fine with me it's Texas ha ha. Pool was too cold to go into but didn't matter. Rooms where nice and roomy. Clean throughout the whole place. Beds where comfortable pillows and blankets where great as well. Good hot coffee in the morning in the lobby. This place was great for me and my family. The price was fair for the area all in all I will definitely come back to this lodge. read more

loved the location, as it was only 7 minutes away from a boating trip my boyfriend & I took. The beds were supppper comfy, but in our first room we found a stray hair and a dried water stain in the middle of the comforter. The employee in the office was kind enough to give us a bigger room with a better view. Lastly, when I woke up in the middle of the night I stepped on a beetle that magically got into our room and that really disgusted me. Other than that it was pretty calm & serene place to stay at. read more

This ain't no 5 star hotel people. Just in case you have high hopes! LOL This place is in a great location for rock climbers who are from out of town who don't want to camp it or if you're going to see a show and don't really care about how "lovely" your room is. The rooms are hit or miss. We've stayed here a couple of times now: once we had a second floor room that was nice, the second time was first floor and it could have used some love for sure! At least I know which room to ask for now. They don't have Wifi, so you have to ask for a cable at the front desk (even though it may take them some time to find it). The pool is okay and clean and you do get some nice views if you're on the second floor. Breakfast - well I can't really judge cause I haven't tried it. I was too scared to! Nuff said ;) Will I come back - yes (when it's just to f'n hot to camp) read more

5 stars to compensate for the absolutely ridiculous low reviews given by previous yelp reviews. Solid 4 star experience. Great price, great stay. read more

While clean, appointed well and with a great view I am giving this hotel a one star because it was extremely uncomfortable and hot. Management does not pre-air condition rooms so you enter a hot room and have to suffer for 2 to 4 hours while a small air conditioner cools the room and all of the furniture and walls therein. Breakfast is also served between 8 and 10 AM which is inconvenient to those of us who get up early. I had to go without breakfast this morning. read more

I made a reservation with these people through Expedia for a business conference I was having this weekend. I couldn't find the reservation on my e-mail so I called them yesterday to confirm. I was informed I didn't have a reservation. So I scrambled a round and ended up in a cheap flea bitten motel. Today I got an e-mail from Expedia saying since I didn't show up they are charging one nights stay. I was pissed and called MSL and they denied taking a call from me, while I was looking at my call history at their number when I called yesterday. read more

I really enjoyed my stay in the Mountain Star Lodge. The room was large and clean and had a great view of the hills. The grounds and parking lot were well maintained. The location was convenient. The staff was very nice and helpful. Having a well stocked continental breakfast was very nice. The free standing patio out by the pool was a great place to meet with friends. read more

Clean rooms, everything worked except TV - many channels had audio from another channel. Pillows a bit lumpy, but okay. Great views. Deadbolt locks were flimsy - that matters as both doors open to the outside. Would have given 4 stars but at 1102am - two minutes after checkout time - every room in our party got a call from the front desk basically kicking us out. Never ever had that happen before...really awful last interaction to have with your guests. Manager reading this should stop that practice at once. read more

This hotel does not prioritize safety and well-being of their guests. In my case, I was locked out of my room on a Saturday night and unable to get back in until 8AM Sunday morning. A manager happened to be on call that night, but she lived an 1 hour and 15 minutes away and had no interest in getting a staff member on property to help. Their fix to the situation, instead, put the whole property at risk and left me without my belongings for the whole night. After my stay, I contacted the property to get an understanding of their thought process on what happened before writing this review. Their reasoning for putting guests in danger was.... they only do it a few nights a week when the manager can't be on property. During the whole process I was talked over, doubted, and avoided. Until they hire more staffing and treat guests more respectfully, I do not recommend staying at Mountain Star Lodge in Austin. read more

I have out of town relatives who stay here everytime they visit the area. They like it because they always make sure to book a suite that faces the Greenbelt making their morning view enviable. They also like the free breakfast, although I must admit the gravy looked like it could have used some hormone therapy, a little wrinkly. One relative commented that the gravy needed some help. The rest of the breakfast looked just fine though. The suites are roomy and the kitchenette is actually useful, complete with a full-sized coffee pot, working sink, a microwave and small refrigerator. The bedroom is large but I didn't try out the sheets and mattress. The flat screen television in the living room is also a plus. These relatives avoid the downtown area but appreciate the Hill Country and this has been an overall positive experience each time they stay here for a short retreat. read more

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Not good. Just not good. This is a $30 a night hotel. If you pay more you are paying to much. Not a clean feeling in the room. Old everything. Shower is an experience (not a good one). Just not good. read more

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We stayed here this weekend and it was very nice, I am failing to see where the bad reviews I read come in, the check in was smooth and simple and the management team actually called me and let me know we were more then welcome to check in before the check in time, we thought that was pretty cool, the morning breakfast was pretty neat nothing out of this world but it was nice My family and I stayed there 2 nights! We really loved the view off the balcony we had, super awesome! This location will most definitely get our business next weekend Getaway Good job guys! Thank you read more

Much improved with new owner. Great value. We stayed last weekend. Friendly staff, clean lobby and room, comfortable bed. Rooms at the end on 2nd floor have the best view of the valley. Has a continental breakfast including a waffle maker. I would stay here again and recommend to others. read more

I booked this hotel last minute for a friend's wedding in Austin. The scenery was absolutely beautiful, and it was pretty quite considering it's right outside of Austin. The woman at the front desk was very friendly and accommodating throughout the whole stay (even though it was only 1 day). The room isn't super modern by any means, but it does have a nice homey feel. The view from our patio was beautiful--it made for a nice break from the city (Houston). The breakfast was also great, lots of variety, and my favorite part, waffles shaped like Texas! It was a little over $100 for the one night stay, and I would go back in a heartbeat. read more

Hands down best over night stay we've had in Austin and we've stayed at bigger chain hotels in the area. Bing Ma and his wife just bought the hotel and they pretty much run the small quaint hotel themselves from the maid service front desk to maintenance. He was running around like a smiling mad man to attend to everything. We really appreciated all of his hard and attentive work. Yes the towels are thin, the bedding is quaint, nice wood ceramic plank floors and granite countertops fridge n microwave in all the rooms. Please don't expect luxury but don't expect Motel 6 either. We will be back in Austin to play around the city again and will definitely be back to this hotel. Can't wait to see Bing Ma and his wife's improvement to the property. read more

Such a major improvement at this establishment! Beautiful new hardwoods, fresh paint and decor, new bedding and mattresses. Gorgeous views, a pool, and patios with every room. Great bang for your buck! read more

I'm not going to lie, after reading the reviews, I was terrified. But this just goes to show only negative people tend to review things. This place was awesome. Is it a fancy five star hotel? Absolutely not. But this place was perfectly adequate for our two nights in hill country. The place is a definitely older and a little more warn down, but everything was clean. The front desk was nice and accommodating and there's even breakfast in the morning. The location is perfect. It's absolutely gorgeous. Considering every other hotel in this area was charging double what we paid to stay here, this place was a real find and I know if we ever need a place to stay in this area again, we will be back. read more

Do NOT ever stay here! My bridal party and I stayed here the night before my wedding and they could not have cared less. There was some minor confusion with payment and the manger threatened to take us (i.e. me- the bride) to court. She could not have been ruder or more demeaning. Additionally, we found a dirty rag in our bathroom, the AC was broken, and, as previously mentioned, the staff was abysmal. I was obviously not expecting the nicest hotel given the price but was expecting to be treated with common decency. Oh and they charge for extra towels. Literally. Don't waste your money on their towels or their rooms. read more

Ok, so I didn't read the reviews on Yelp. My bad. My mother used to stay here and I figured if she stayed here it must be top notch. I booked a room because it was close and convenient to the work I needed to do while in town for 3 days. I can't say it was a bad experience, just not what I am accustomed to. I can tell there are relatively new owners, lots of renovations going on. But please get rid of the old washers/dryers/ac units, etc sitting in a pile right outside of our "suite". Yes, that's what I said. We stayed in a suite, which is nice because I have terrible insomnia and I need a separate room to go to when I'm up in the middle of the night. But looking out at the old, rusty, appliances piled up in back was a little too much of a "view". The towels were interesting though. Must be some new sort of "exfoliating" towels. Don't plan to come back to Lakeway, so this was sufficient for what we needed. Don't give up on this hotel though. With a little more work and TLC, it could be a hidden treasure, like it used to be. read more

After reading the other reviews I was expecting the worst, but was pleasantly surprised. This is not a 5 star like others have said, but nowhere near as bad as ranted here, place was clean, the backyard patio view was great, staff friendly, no rudeness here. Room was quite decent, clean and no smell, a light didn't work, and were a few cracks, could use some upgrades. Cleaning staff is light as with a smaller place like this but they get it done. No bed problems here as well. Would stay again. read more

Wish I could choose 0 stars. This place is dirty, nothing works and the rooms are more minimal than you can imagine. We got no maid service, and when they couldn't get us a working key because the key machine didn't work, they just gave us a MASTER KEY to the whole hotel. If you like dirty, broken facilities and an unconcerned staff, this is the place for you read more

It was the worst place we had stayed at. My husband got bug bites all over his body. He had to stay in our car all night. Horrible experience! The Ceiling was cracked and the shower head had electrical tape all over it. The bedspread quilts smelled! They did reimburse us for the night stay at least but what a night! Warning- don't stay there! Pay extra money to stay at a nicer hotel to avoid misery! read more

I have been forced to stay here twice and that is too much. First of all, the towels are completely mismatched and very old and frayed. The sink was full of flies and there were suspicious stains on the shower curtain. The armchair in the room was filthy and looked as though it had never been cleaned in its entire existence. The air conditioner was unbelievably noisy. However, they do have complimentary shampoos and conditioners and free WiFi. There is also a pool. read more

I'm only giving this hotel a two star. All this hotel had going for it was the back patio view. Our room had a weird smell & the a/c was very old & did not work well. We had a coffee pot in the room but no coffee to make in it. They provide one rag in the bathroom. If want another one you can choose to take it out of the decorative shampoo basket that sits on the sink but it'll probably have holes all in it. I was not impressed with my stay here. This place has a lot of potential but I don't think the owners really care for it like they should. The hotel needs major upgrades & possibly new management. I would not recommend friends or family to stay in this hotel. The hotel is in a great location & could do really well if it were just up to par. I hope they read their reviews from their customers & make changes. After all, happy customers equal a profitable business. read more

Great pricing and the NEW OWNER, Bing Ma, who has had this place for a little under a year, is working hard to make sure all the rooms have new, beautiful granite counter tops in the bathrooms, blowdryer, shampoos, soaps, coffee maker and mini fridge in each room, iron and ironing board, brand new mattresses, fresh paint etc....I am a realtor and have clients visiting from out of state often and I wanted to check this place out for myself to see if it would be a great place to recommend for a quick weekend stay. The grounds are well-kept, clean, and the new owner Bing is a total sweetheart. Go by for yourself and give this place a chance...it isn't really a hotel as it is more of a bed & breakfast...only 40 rooms in several different buildings. Give Bing a call, he would be happy to answer any questions you have to help make Mountain Star Lodge a cozy and comfortable short stay for you and your family! 512-263-2010 bingshengma72@msn.com If you happen to be visiting town and looking for a place to live, I would love to help! 512-632-7875." read more

So sad! This used to be a great place a few years ago, but now it is run down. The blankets had holes in them. The toilet was running. The walls were smudged. But I love the balcony with the view into the trees. If you open both doors, you can get a great cross breeze. I really hope someone finds the time and money to fix this place up soon because it is such a gem. read more

I couldn't believe my eyes. It was the hotel where a friend had booked a block of rooms for their out-of-town wedding guests. From the Lodge's website and price I thought we were destined for a large, quiet, beautiful property. What we found was more akin to an OLD motel. The room smelled musty. There's a sign in the bathroom saying "the hot water takes a while." The pillows looked old. We checked for bedbugs (force of habit; city-dwellers), and while we didn't see any, the mattresses were far from new. Seams were frayed and fabric was yellowed in several spots. I tried to make the best of it and take a nap, and couldn't even sleep on the bed. Given Austin City Limits is going on, I thought there'd be no way to find another hotel, but jumped on the net and found a place that was (a) CHEAPER and (b) NICER ( tons of great reviews) 15 minutes away. I left the hotel after about an hour, happy to forfeit $130 if it meant not having to actually sleep there. read more

My new wife and I just got married in the area, and our friends and family stayed at Mountain Star Lodge. The staff was extremely friendly and accomodating. Beth helped us throughout the entire process of getting everyone set up with their rooms. The views from the suites are spectacular, especially at sunrise. My wifes parents rented the house that is available. Everyone had a wonderful time. The rooms are very clean and affordable. We highly recommend staying here. read more

In all honesty this doesn't even deserve a single star. I just stayed here as a guest for a wedding, I was even part of the bridal party that was staying there. I finally got there to check in only to discover that they had lost my reservation for that week and had booked it for the following week! I had printed paperwork with the confirmation of the dates, called a few weeks after making the reservations to confirm that I really was booked for those dates as well as in the bridal block of rooms and everything and literally all the front desk kept saying was that it wasn't their problem! Um, yes this is your error and I don't care why or how this happened I just wanted to know what they were going to do to fix the problem. They were no help at all to resolving this situation and gave me nothing to accommodate my stay. The bride herself resolved the issue and figured out a solution before the hotel actually did. And then they wanted to charge me an extra $200 for my stay in the upgraded room for that night, not to mention didn't even have any rooms for me to stay in the following nights I was to be there for the wedding. The bride's brother luckily, was giving up his room and then trying to explain to them to just switch it from his name to mine so I could have a room was a headache! And then when I went to double check the next morning that I was indeed not going to be charged an extra $200 on my stay for the upgraded house the manager was incredibly rude to me and most certainly did not care that there was error or their part. I was very disappointed in the hospitality of this facility and honestly would never recommend any one else to stay here. They didn't even know who the bride was that was staying there even though for her wedding she had blocked off 10+ rooms for people from her wedding to stay there. I was just all around shocked dealing with them and how they had absolutely no solution to the computer error on their end and simply said it's not our problem and we have no available rooms and can't do anything for you, and then for the bride and her family to come up with the solution before the lodge did or even cared to. And their website really doesn't do them justice they are a lot smaller than they make themselves out to be on their website and not as nice as you would have expected from pictures. The rooms were fine when I finally got one but there were still bumps in the road with several other rooms that other wedding guests were staying in. The beginning of my stay was all just ridiculous and incredibly inconvenient seeing as I had to check out and then wait to check back in when I had to be doing events and helping with things prior to the wedding. I can't even tell you my suitcase saw pretty much every inch of their grounds because I had to keep moving it around until I actually got the room I should've had from the very beginning. If you are going to stay here I would say triple check your reservation and go on the weekend because the staff on the weekend is completely different and way more friendly. But during the week and the manager herself...not so much. read more